Senior Customer Success & Business Development Manager – Building & Infrastructure – Driving Growth Across Eastern India & Bangladesh

Introduction

At brighthush, we are redefining the future of building and infrastructure solutions across the Indian subcontinent. With a relentless focus on innovation, sustainability, and customer-centricity, we empower architects, engineers, and construction leaders to bring their most ambitious projects to life. If you are a seasoned sales and business development professional who thrives on building lasting relationships, crafting growth strategies, and navigating complex market dynamics, we invite you to join our dynamic team as a Senior Customer Success & Business Development Manager.

About brighthush

brighthush is a global materials science powerhouse that delivers cutting‑edge, sustainable solutions across high‑growth segments. Our portfolio spans advanced composites, high‑performance coatings, and next‑generation construction materials that help our partners reduce carbon footprints, improve durability, and achieve cost efficiencies. With a presence in over 30 countries, we combine local expertise with global best practices to deliver solutions that meet the unique needs of each market.

Our culture is built on collaboration, curiosity, and a commitment to excellence. We celebrate diversity, encourage continuous learning, and reward innovation. Whether you are working from a remote location in Kolkata or traveling across Eastern India and Bangladesh, you will find a supportive environment that values your contributions and invests in your professional growth.

Role Overview

As a Senior Customer Success & Business Development Manager, you will be the linchpin between our product teams and the market. You will own the end‑to‑end customer journey, from identifying new opportunities to closing high‑value deals and ensuring post‑sale satisfaction. Your strategic vision and execution will directly impact brighthush’s market share, revenue growth, and brand reputation in the building and infrastructure sector.

Key Responsibilities

• Develop and Execute Growth Strategies: Craft data‑driven market entry plans, identify untapped segments, and design go‑to‑market initiatives that align with brighthush’s long‑term vision.
• Manage Customer Relationships: Serve as the primary point of contact for key accounts, ensuring a seamless experience from pre‑sales to post‑sales support. Build trust, anticipate needs, and deliver value that keeps customers coming back.
• Expand Channel Networks: Identify, recruit, and nurture strategic partners, distributors, and resellers across Eastern India and Bangladesh. Provide them with the tools, training, and incentives needed to drive mutual success.
• Lead Deal Negotiations: Own the entire sales cycle, from opportunity qualification to contract negotiation. Leverage your expertise to secure favorable terms while maintaining profitability.
• Cross‑Functional Collaboration: Work closely with product, marketing, and technical teams to translate customer feedback into product enhancements and marketing campaigns.
• Performance Reporting: Track and analyze sales metrics, forecast revenue, and present insights to senior leadership. Use data to refine strategies and improve execution.
• Mentor and Coach: Provide guidance to junior sales and customer success staff, fostering a culture of continuous improvement and high performance.

Essential Qualifications

• Bachelor’s degree in Engineering, Science, Architecture, Business, or a related field.
• 10–12 years of progressive sales and business development experience, with a proven track record of exceeding revenue targets.
• Deep knowledge of the building and infrastructure industry, including market trends, key players, and regulatory landscape.
• Extensive travel experience across Eastern India and Bangladesh, with a strong network of industry contacts.
• Strong analytical skills, with the ability to interpret market data and translate insights into actionable strategies.
• Excellent communication and presentation skills in English, with the ability to influence stakeholders at all levels.

Preferred Qualifications

• Advanced degree (MBA, Master’s in Engineering, or equivalent) or relevant professional certifications.
• Experience managing a high‑volume sales pipeline and closing multi‑million‑rupee deals.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Fluency in regional languages (Bengali, Hindi, or Assamese) is a plus.
• Prior experience in a global organization or working with international clients.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and devise long‑term plans.
• Relationship Building: Talent for establishing trust, nurturing partnerships, and maintaining long‑term client loyalty.
• Negotiation & Closing: Skilled at navigating complex deals, managing objections, and securing win‑win outcomes.
• Data‑Driven Decision Making: Comfortable working with metrics, KPIs, and dashboards to guide actions.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities.
• Leadership: Inspire and mentor teams, fostering a culture of accountability and continuous improvement.

Career Growth & Development

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success & Business Development Manager, you will have the opportunity to:

• Lead a regional sales team and shape the future of our business in Eastern India and Bangladesh.
• Progress into Director or Vice‑President roles within the Customer Success or Business Development divisions.
• Participate in executive‑level strategy sessions, influencing the direction of brighthush’s global portfolio.
• Access to continuous learning programs, industry conferences, and advanced training in sales, leadership, and technical domains.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere in India, with a flexible schedule that supports work‑life balance. You will, however, be expected to travel extensively across Eastern India and Bangladesh to meet clients, attend industry events, and strengthen regional relationships.

We foster a culture of transparency, collaboration, and innovation. Our teams are cross‑functional, and we encourage open dialogue, knowledge sharing, and creative problem‑solving. At brighthush, you will find a supportive network of peers and leaders who are committed to your success.

Compensation & Benefits

While the exact figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards and your experience.
• Performance‑based variable compensation tied to individual and company goals.
• Generous paid time off, including vacation, sick leave, and personal days.
• Retirement plan with company matching contributions.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous parental leave policies for both mothers and fathers.
• Professional development budget, covering certifications, courses, and conference attendance.
• Employee wellness programs, including gym memberships and mental health resources.

How to Apply

If you are ready to take the next step in your career and help shape the future of building and infrastructure solutions across Eastern India and Bangladesh, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role.

Apply to brighthush

Join brighthush today and be part of a team that is driving innovation, sustainability, and growth in the building and infrastructure sector. Your expertise will help us build a brighter, more resilient future for communities across the region.