Senior Customer Operations Product Manager – MBA‑Focused Digital Experience & Strategy Lead
About brighthush
At brighthush, we’re redefining how people experience entertainment and communication in the digital age. Our mission is to create seamless, customer‑centric solutions that bring high‑quality content to audiences anytime, anywhere. With a culture that thrives on curiosity, collaboration, and continuous innovation, brighthush is a place where ambitious minds can shape the future of media and technology.
Why This Internship Matters
As a Customer Operations Product Manager Intern on our Digital Services Team, you’ll be at the forefront of building the next generation of omni‑channel experiences. You’ll translate real customer insights into tangible product features, partner with cross‑functional teams, and drive initiatives that improve both customer satisfaction and business performance. This is a unique opportunity to work on high‑impact projects, learn from seasoned product leaders, and gain hands‑on experience in a fast‑paced, data‑driven environment.
Key Responsibilities
- Ideate & Deliver Digital Experiences – Conceptualize and prototype digital-first solutions that integrate seamlessly into our omni‑channel ecosystem.
- Cross‑Functional Collaboration – Partner with product managers, customer care, IT, finance, and marketing to translate customer needs into actionable initiatives.
- Opportunity Definition & Success Metrics – Identify growth opportunities, define clear success metrics, and work with technology teams to bring concepts to life.
- Business Case Development – Prioritize initiatives, build compelling business cases, and secure funding from stakeholders.
- Roadmap Management – Own product roadmaps, balancing customer value with business objectives, and continuously refine priorities.
- User Story Creation – Translate high‑level concepts into Epic and Capability‑level user stories that guide delivery teams.
- Competitive & Market Analysis – Develop strategies, quantify competitive performance, evaluate potential impacts, and present forecasts to leadership.
Essential Qualifications
- Current MBA candidate or recent graduate with a strong analytical mindset.
- Hands‑on experience in digital product management (web, mobile, virtual assistants, IVR, chat, etc.).
- Proficiency in translating business strategy into consumer‑facing digital products.
- Strong business case development and presentation skills.
- Demonstrated ability to influence and persuade cross‑functional stakeholders.
- Excellent written, oral, and presentation communication skills.
- Experience in financial analysis, competitive analysis, and predictive modeling.
- Track record of delivering large‑scale initiatives across multiple functions.
- Solid technical foundation with an understanding of software development and web technologies.
- Comfortable working in a fast‑paced, ambiguous environment while maintaining a focus on customer experience and business results.
Desired Qualifications
- Full product life‑cycle management experience.
- Knowledge of customer journey mapping techniques.
- Proficiency with Google Analytics, Jira Align, Scaled Agile Framework, PowerBI, and Quantum Metric.
- Experience with Voice of the Customer (VoC) survey tools such as Qualtrics or Medallia.
- Advanced skills in creating executive‑level presentations using Microsoft PowerPoint.
What You’ll Gain
- Hands‑On Product Leadership – Lead real projects from ideation to launch, gaining end‑to‑end product ownership experience.
- Mentorship & Coaching – Work closely with senior product leaders who will guide your professional growth.
- Data‑Driven Decision Making – Leverage analytics tools to inform product decisions and measure impact.
- Industry Insight – Understand the evolving landscape of digital entertainment and communications.
- Career Pathways – Successful interns often transition into full‑time roles within product, strategy, or operations teams.
Work Environment & Culture
brighthush values diversity, inclusion, and a growth mindset. Our remote-first culture empowers you to work from anywhere in the United States while staying connected through collaborative tools, regular check‑ins, and virtual team events. We celebrate creativity, encourage experimentation, and reward results that drive customer delight.
Compensation & Perks
- Competitive hourly rate: $20–$28 per hour (undergraduate $20, graduate $28).
- Fully remote position – work from your preferred location.
- Flexible schedule to accommodate academic commitments.
- Access to brighthush’s learning platform, including courses on product management, data analytics, and leadership.
- Mentorship program and networking opportunities with senior leaders.
- Health & wellness resources, including virtual fitness classes and mental health support.
- Annual performance bonus potential for high‑impact contributions.
Program Details
- Duration: 10‑week remote internship (June 7 – August 13 or June 14 – August 20).
- Eligibility: Must have full U.S. work authorization now and in the future.
- Location: Remote – can be based anywhere in the United States.
Ready to Make an Impact?
If you’re a driven MBA student or recent graduate who thrives on turning customer insights into innovative digital products, we want to hear from you. Join brighthush and help shape the next wave of entertainment experiences while building a foundation for a dynamic career in product management.