Senior Customer Success Manager – Global SMB Growth & Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazing financial technology company that has been redefining cross‑border commerce since 2005. With a mission to empower underserved businesses worldwide, we provide a seamless, secure, and cost‑effective platform that handles everything from global payments and compliance to multi‑currency workforce management, working capital, and business intelligence. Our vibrant community of over 2,500 colleagues spans more than 190 countries, and we are proud to serve customers and partners across the globe with the same passion and dedication.

At brighthush, we believe that financial friction should never hold a business back. That’s why we combine cutting‑edge technology with a customer‑first mindset to deliver solutions that help companies grow with confidence, no matter where they are located.

Role Summary

Location: Remote, United States Full‑Time

We are seeking a highly motivated and results‑driven Customer Success Manager to join our North American team. In this role, you will be the catalyst that enables SMBs and professional businesses to pay and get paid globally using brighthush’s fast, flexible, secure, and low‑cost solutions. You will partner closely with our larger customers to co‑build their growth strategy, working in a dynamic, multidisciplinary environment alongside Product, Marketing, and Operations teams to execute our regional growth agenda.

What You’ll Do

• Customer Engagement & Growth – Oversee and manage the engagement lifecycle of current customers, nurturing long‑term relationships with top and mid‑tier accounts.
• Strategic Opportunity Identification – Spot business opportunities, craft go‑to‑market plans, and develop tailored solutions that align with each customer’s unique needs, ensuring successful roadmap implementation.
• Data‑Driven Insight – Maintain accurate, up‑to‑date customer data and engagement metrics in our CRM system, using analytics to uncover performance drivers and “diamonds” that unlock growth.
• Product & Market Advocacy – Actively collaborate with Product and Marketing teams to refine our portfolio for the North American region, translating customer feedback into actionable enhancements.
• Entrepreneurial Leadership – Own the end‑to‑end process of turning opportunities into revenue, from ideation through execution, while staying agile in a fast‑paced environment.
• Storytelling & Thought Leadership – Build compelling success stories and case studies that showcase the impact of brighthush, and represent the company at industry forums, events, and below‑the‑line activities to raise brand awareness.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Economics, or a related field.
• Minimum of 3 years of experience in account management, business development, or a customer‑centric role within a technology or financial services environment.
• Proven track record of developing robust business cases, performing financial analyses, and forecasting economic impacts that drive decision‑making.
• Exceptional written and verbal communication skills, with the ability to present complex business cases to senior stakeholders.
• Data‑oriented mindset with meticulous attention to detail and strong analytical reasoning.
• Demonstrated ability to meet and exceed business targets in a changing, high‑pressure environment.
• High level of organization, focus, and the capacity to juggle multiple priorities simultaneously.

Preferred Qualifications

• Experience working with SMBs and professional businesses in North America.
• Familiarity with CRM platforms (e.g., Salesforce, HubSpot) and data visualization tools.
• Background in fintech or cross‑border payment solutions.
• Project management certification (PMP, Agile, or similar) is a plus.

Key Skills & Competencies

• Strategic Thinking – Ability to see the big picture, understand key drivers, and translate insights into actionable growth plans.
• Relationship Building – Proven skill in cultivating trust and rapport with C‑level executives and decision makers.
• Analytical Acumen – Strong quantitative skills to dissect performance metrics and forecast outcomes.
• Communication Excellence – Clear, concise, and persuasive communication across all levels of the organization.
• Project Management – Ability to lead cross‑functional initiatives, set timelines, and deliver results on schedule.
• Entrepreneurial Spirit – Comfortable taking ownership, experimenting, and driving innovation in a fast‑moving environment.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Customer Success Manager, you will:

• Gain exposure to senior leadership and strategic decision‑making processes.
• Participate in cross‑functional projects that span Product, Marketing, and Operations, broadening your skill set.
• Access a robust learning ecosystem, including online courses, mentorship programs, and industry conferences.
• Progress into senior customer success roles, Customer Success Leadership, or even product management, depending on your interests and strengths.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, accountability, and continuous improvement. Our core values—Partnering with Customers, Doing It, Owning It, Continuously Improving, and Building Each Other Up—guide every decision and interaction. You’ll find a supportive, inclusive environment where ideas are welcomed, and success is celebrated together.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance (including mental health support).
• 401(k) plan with company match.
• Generous paid time off and flexible work arrangements.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and resources.
• Equity opportunities for eligible employees.

Join the brighthush Mission

If you are passionate about empowering businesses to thrive in a global economy, thrive in a fast‑paced, entrepreneurial environment, and want to make a tangible impact on customers’ success, we want to hear from you. Bring your expertise, curiosity, and drive to brighthush, and help us continue to remove friction from cross‑border commerce for millions of businesses worldwide.

Ready to take the next step in your career? Apply to this role today and become part of a community that is shaping the future of global payments.

Diversity & Inclusion

brighthush is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and welcome applicants of all backgrounds, identities, and experiences. If you require reasonable accommodation at any stage of the hiring process, please let us know, and we will work with you to make the necessary adjustments.