Experienced Remote Customer Service Representative – Life Insurance & Financial Services Support Specialist

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that is redefining the way people experience life insurance and financial services. With a mission to empower individuals and families to secure their futures, we blend cutting‑edge technology with a human touch to deliver seamless, compassionate support. Our remote‑first culture means you can contribute from anywhere while enjoying the flexibility, autonomy, and community that only a truly inclusive workplace can offer.

Why Join brighthush?

At brighthush, we believe that every team member is a vital part of our success story. We invest in your growth, celebrate your achievements, and create an environment where curiosity, collaboration, and compassion thrive. If you’re passionate about helping people, thrive in a fast‑paced setting, and want to build a career that matters, brighthush is the place for you.

Compensation & Incentives

• Competitive hourly rate: $16.00–$17.50 per hour, with a guaranteed pay increase after proven performance.
• Annual bonuses & merit raises: Earn additional rewards based on your impact and dedication.

Health & Wellness

• EZ Access MD – Free Healthcare: 24/7 telehealth visits and, in select regions, in‑home diagnostics at no cost to you and your family.
• Coverage: Includes you, your spouse or partner, and children ages 2–25.
• Early benefits: Healthcare, life insurance, and 401(k) kick in the first of the month after hire.
• Paid time off: Sick time and PTO accrue from day one; paid holidays (including your birthday) start after 90 days.
• Volunteer time off: Get paid to give back to your community.

Work‑From‑Home Experience

• All necessary equipment is provided—no need to worry about hardware or software.
• Enjoy a distraction‑free workspace from the comfort of your home.
• Consistent Monday–Friday schedule with shifts starting at 9:00 or 9:30 AM EST—no weekends.

Culture & Development

• Open communication, compassion, and collaboration are at the core of our values.
• Access to ongoing training, coaching, and mentorship to accelerate your career.
• Inclusive environment that celebrates diversity and fosters belonging.

Role Overview

As a Remote Customer Service Representative at brighthush, you will be the trusted voice for our members and agents. Your primary mission is to provide exceptional support, answer questions, and guide members through life insurance and financial service requests in a fast‑paced, remote environment. You will be the frontline ambassador who ensures every interaction reflects our commitment to quality, empathy, and compliance.

Key Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and care.
• Assist with policy‑related requests, account updates, beneficiary changes, payment options, loans, claims, and certificate inquiries.
• Research member files and analyze inquiries to determine the best path to resolution.
• Navigate multiple systems and resources to verify information, benefits, and eligibility accurately.
• Interpret policy provisions, procedures, and regulatory guidelines to ensure requests are handled correctly and within required timeframes.
• Manage sensitive and emotional conversations with compassion while maintaining compliance standards.
• Utilize strong problem‑solving and decision‑making skills to resolve complex member concerns.
• Stay up to date on products, member benefits, policies, procedures, and industry regulations.
• Meet quality and productivity goals while delivering an exceptional member experience.

What You’ll Achieve

By the end of each day, you’ll know you’ve helped members make informed decisions, provided peace of mind, and delivered support when it matters most. Your work will directly influence member satisfaction scores, retention rates, and the overall success of brighthush’s mission.

Essential Qualifications

• Minimum 6 months of call‑center experience.
• At least 1 year of customer service experience.
• Strong verbal and written communication skills.
• Excellent organizational, problem‑solving, and decision‑making abilities.
• Proficiency navigating multiple computer systems.
• Experience in a virtual desktop environment.
• Distraction‑free remote workspace.
• High school diploma or GED.

Preferred Qualifications

• Previous experience supporting life insurance, annuity, or other financial service products.
• Familiarity with Third Party Administrator (TPA) concepts.
• Knowledge of medical/dental terminology or claims processing.

Additional Expectations

• Participate in virtual interviews using a computer with a working camera.
• Comfortable in a diverse, inclusive, team‑focused culture.
• Complete pre‑employment steps: internet speed test, background screening, employment verification, and drug screening.

Skills & Competencies for Success

• Customer‑centric mindset: Always put the member’s needs first.
• Communication excellence: Clear, concise, and empathetic communication across all channels.
• Technical proficiency: Comfortable with CRM systems, knowledge bases, and virtual desktops.
• Adaptability: Thrive in a dynamic environment with evolving policies and procedures.
• Compliance awareness: Understand and adhere to regulatory guidelines and internal policies.
• Team collaboration: Work effectively with cross‑functional teams to resolve member issues.

Career Growth & Learning Opportunities

At brighthush, your career path is not limited to a single role. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry certifications and continuing education.
• Clear promotion tracks to supervisory, specialist, and managerial positions.
• Cross‑departmental projects that broaden your skill set.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture Highlights

Our remote culture is built on trust, transparency, and mutual respect. You’ll experience:

• Regular virtual team huddles and social events.
• Open‑door leadership that encourages feedback and ideas.
• Inclusive policies that celebrate diversity in all its forms.
• Flexible scheduling that respects work‑life balance.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits Summary

Beyond a competitive hourly rate, brighthush offers a comprehensive benefits package designed to support you and your family:

• Health, dental, and vision coverage.
• Life insurance and disability protection.
• 401(k) plan with company match.
• Paid time off, sick leave, and paid holidays.
• Employee assistance program and wellness resources.
• Professional development stipend.
• Volunteer time off with pay.

Ready to Make an Impact?

If you are passionate about delivering outstanding customer experiences, thrive in a remote setting, and want to grow your career with a company that values your contributions, brighthush invites you to apply today. Join a team that is dedicated to making a real difference in people’s lives while providing you with the tools, support, and opportunities to succeed.

Click the link below to submit your application and take the first step toward a rewarding career with brighthush.