Senior Customer Development Specialist – North Central Region (Inside Sales, Pet Health) – Drive Growth & Innovation at brighthush
About brighthush and the Pet Health Industry
At brighthush, we believe that the health and happiness of animals directly enriches the lives of people worldwide. As a global leader in animal health, we are committed to pioneering science‑driven solutions that prevent and treat diseases in both farm animals and companion pets. Our mission is simple yet powerful: Food and Companionship Enriching Life. We strive to go beyond expectations for animals, customers, society, and our people, creating a future where every animal receives the care it deserves.
Our North Central team is at the forefront of this mission, operating across Des Moines, Iowa City, and Rochester, MN. Whether you’re a seasoned sales professional or a fresh graduate eager to make a difference, brighthush offers a dynamic environment where innovation, collaboration, and continuous learning converge.
Why Join brighthush?
- Diverse & Inclusive Culture: We celebrate differences and foster an environment where every voice is heard. Diversity fuels creativity, drives better decision‑making, and fuels our collective success.
- Career Growth & Development: From mentorship programs to cross‑functional training, we empower you to build a long‑term career path that aligns with your passions.
- Impactful Work: Your efforts directly influence the health outcomes of millions of animals and the well‑being of their owners.
- Competitive Compensation & Benefits: We offer a comprehensive package that rewards performance, supports work‑life balance, and promotes overall well‑being.
- Innovation at Scale: Work with cutting‑edge technologies, data analytics, and a global network of experts to shape the future of animal health.
Role Overview
As a Customer Development Specialist – Inside Sales within the US Sales Group for Pet Health, you will be the catalyst for growth in the North Central region. Your primary focus will be to build and nurture long‑term relationships with veterinary practices, leveraging our Customer Value Selling (CVS) model, territory management, and digital marketing tools to deliver exceptional customer experiences and drive sales performance.
Key Responsibilities
- Relationship Building: Develop and maintain deep, trusted partnerships with key veterinary practices, understanding their unique challenges and aligning brighthush solutions to meet those needs.
- Territory Management: Own a defined geographic territory, creating strategic business plans that prioritize high‑potential accounts and maximize revenue growth.
- Multi‑Channel Engagement: Utilize a blend of virtual meetings, email campaigns, social media outreach, and targeted content to engage prospects and customers remotely.
- Product Expertise: Stay current on the full brighthush product portfolio, including new launches and brand initiatives, to position solutions effectively.
- Sales Execution: Meet or exceed quarterly sales targets, key performance indicators (KPIs), and customer satisfaction metrics.
- Data‑Driven Insights: Leverage Veeva CRM and other digital tools to track customer interactions, forecast sales, and identify opportunities for upsell or cross‑sell.
- Collaboration: Work closely with field sales, marketing, and product teams to align strategies, share insights, and drive customer success.
- Continuous Improvement: Participate in ongoing training, share best practices, and contribute to process enhancements that elevate the sales organization.
Essential Qualifications (Minimum)
- Education: Associate degree, High School Diploma, or GED with equivalent professional experience.
- Experience: Proven track record in inside sales, preferably within the animal health or related life sciences sector.
- Sales Methodology: Strong aptitude for Customer Value Selling (CVS) and a demonstrated ability to consultatively sell complex solutions.
- Digital Proficiency: Comfortable using CRM platforms (Salesforce or Veeva) and collaboration tools such as Microsoft Teams.
- Communication: Excellent verbal and written communication skills, with the ability to articulate value propositions clearly and persuasively.
- Self‑Motivation: Ability to work independently, manage time effectively, and drive results in a remote setting.
Preferred Qualifications (Competitive Edge)
- Higher Education: Bachelor’s degree (BS/BA) or Registered Veterinary Technician (RVT) certification.
- Industry Knowledge: In‑depth understanding of the Companion Animal market, customer segments, and product landscape.
- Presentation Skills: Strong presentation and facilitation abilities, capable of leading virtual demos and workshops.
- Problem‑Solving: Demonstrated ability to identify customer pain points and craft strategic, data‑driven solutions.
- Team Collaboration: Experience working cross‑functionally with marketing, product, and field teams to achieve shared goals.
Skills & Competencies
- Strategic Thinking & Planning
- Consultative & Solution‑Based Selling
- Data Analysis & Forecasting
- Digital Marketing & Content Creation
- Customer Relationship Management
- Adaptability & Resilience
- Team Collaboration & Influence
- Time Management & Prioritization
Career Growth & Learning Opportunities
At brighthush, your career trajectory is shaped by your ambition and the resources we provide. As a Customer Development Specialist, you will:
- Progress to senior sales roles, such as Senior Account Manager or Territory Manager.
- Transition into product management, marketing, or business development based on your interests.
- Participate in leadership development programs, mentorship, and coaching.
- Attend industry conferences, webinars, and internal knowledge‑sharing sessions.
- Leverage our digital learning platform to acquire new skills in sales analytics, customer success, and product innovation.
Work Environment & Culture at brighthush
Our North Central team operates in a hybrid model, combining remote work with periodic in‑office collaboration. You’ll enjoy:
- Flexible work hours that accommodate personal commitments.
- Regular virtual team huddles, knowledge‑sharing sessions, and social events.
- A culture that values transparency, accountability, and continuous improvement.
- Access to cutting‑edge technology, including AI‑driven sales tools and advanced analytics.
- Recognition programs that celebrate achievements and milestones.
Compensation & Benefits
While specific figures may vary based on experience and qualifications, a typical base salary range for this role is between $33,000 and $45,000 annually. In addition to competitive base pay, you will receive:
- Performance‑based bonuses tied to individual and company metrics.
- Comprehensive health, dental, vision, and prescription drug coverage.
- Flexible spending accounts for health and dependent care.
- Life and disability insurance options.
- 401(k) retirement plan with up to 6% company match.
- Paid time off (PTO), including two week‑long shutdowns in mid‑summer and year‑end.
- 8‑week parental leave to support new family members.
- Employee Resource Groups (ERGs) fostering community and inclusion.
- Well‑being initiatives such as fitness stipends, employee assistance programs, and wellness challenges.
- Professional development budget for courses, certifications, and conferences.
Travel & Location
- Travel: 5–10% of the time, primarily to meet with key veterinary practices and attend regional events.
- Location: Remote within the United States; eligibility requires residence in the North Central region (Des Moines, Iowa City, or Rochester, MN).
Diversity, Equity, and Inclusion
brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from underrepresented groups to apply, even if they do not meet every qualification. Your unique perspective is valuable to our mission.
How We Hire
Our recruitment process blends technology and human insight. We use AI‑driven tools to screen applications against job‑related criteria, ensuring a fair and efficient evaluation. However, all hiring decisions are ultimately made by a human reviewer who values your experience, potential, and fit with brighthush culture.
Ready to Make an Impact?
If you are passionate about animal health, thrive in a fast‑paced sales environment, and want to be part of a company that values innovation, collaboration, and purpose, we want to hear from you. Join brighthush and help us bring healthier, happier lives to animals and their families across North America.