Senior Customer Education & Enablement Lead – Designing Immersive Learning Journeys, Accelerating Onboarding Success, and Driving Customer Advocacy & Loyalty for a Remote SaaS Innovation Leader (brighthush)

Welcome to brighthush – Where Learning Fuels Growth

At brighthush, we’re redefining how professionals manage billing, payments, and practice operations. Our cloud‑native SaaS platform turns complex workflows into intuitive, automated experiences, empowering thousands of organizations worldwide to focus on what they do best: delivering exceptional care and service. From a humble startup to a global partner, our journey has been fueled by curiosity, collaboration, and an unwavering commitment to customer value.

As a fully remote‑first company, we celebrate diversity, champion continuous learning, and give our teams the flexibility to thrive both personally and professionally. We believe that the best ideas come from a culture of openness, experimentation, and shared purpose. That’s why we’re looking for a visionary leader who can turn new users into confident, self‑sufficient advocates of brighthush.

Why This Role Matters

In the fast‑moving SaaS landscape, customer success is the engine of sustainable growth. The Senior Customer Education & Enablement Lead will be the catalyst that turns new users into confident, self‑sufficient advocates of brighthush. By designing engaging learning experiences, delivering impactful training, and continuously refining our educational ecosystem, you will directly influence customer adoption, satisfaction, and retention—ultimately driving revenue and brand loyalty.

Key Responsibilities

• Strategic Content Development: Build a comprehensive library of learning assets—including video tutorials, knowledge‑base articles, interactive modules, and live webinars—that cater to diverse learning styles and user personas across the customer journey.
• Dynamic Training Delivery: Facilitate engaging live and on‑demand training sessions for new customers, existing users, and internal stakeholders. Adapt content to audience needs, measure learning outcomes, and iterate for maximum impact.
• LMS & Learning Ecosystem Management: Own the full lifecycle of our learning management system—content ingestion, taxonomy design, user access, and analytics reporting—ensuring alignment with product releases and customer feedback.
• Cross‑Functional Collaboration: Partner with Product, Customer Success, Marketing, and Engineering to surface pain points, gather insights, and embed educational best practices into the product roadmap.
• Data‑Driven Optimization: Track key performance indicators such as course completion rates, user engagement, NPS impact, and time‑to‑competency. Use data to iterate on content, delivery methods, and overall strategy.
• Advocacy & Community Building: Identify high‑potential users who can become ambassadors for brighthush, providing them with advanced training, resources, and a platform to share success stories.
• Team Leadership & Mentorship: Guide junior team members and cross‑functional partners on educational design principles, storytelling techniques, and effective facilitation. Foster a culture of continuous improvement.

Essential Qualifications

• Minimum of 5 years of experience in customer education, success, onboarding, training, or enablement within a SaaS environment.
• Proven track record of creating high‑impact educational content for both technical and non‑technical audiences.
• Exceptional presentation and communication skills, with the ability to simplify complex concepts for diverse audiences.
• Hands‑on experience with webinar platforms, LMS, and support tools such as brighthush.
• Bachelor’s degree in Education, Communications, Business, or a related field (or equivalent professional experience).
• Experience working in a remote, distributed environment and managing cross‑functional projects.

Preferred Qualifications

• Experience in the SaaS industry, particularly in billing, payments, or practice management solutions.
• Familiarity with analytics tools such as brighthush and the ability to translate data into actionable insights.
• Knowledge of instructional design frameworks such as ADDIE, SAM, or Bloom’s Taxonomy.
• Proficiency in using learning platforms like brighthush.
• Certifications in training, facilitation, or instructional design (e.g., brighthush).

Skills & Competencies

• Instructional Design: Ability to craft learner‑centered experiences that drive knowledge retention and application.
• Storytelling: Use narrative techniques to make content relatable, memorable, and actionable.
• Data‑Driven Decision Making: Leverage analytics to assess effectiveness and iterate quickly.
• Project Management: Manage multiple initiatives simultaneously while meeting deadlines and stakeholder expectations.
• Collaboration: Build strong relationships with product, engineering, and customer success teams to surface insights and drive alignment.
• Adaptability: Thrive in a fast‑moving environment and pivot strategies as needed.

Career Growth & Learning Opportunities

At brighthush, learning is a lifelong journey. As Senior Customer Education & Enablement Lead, you will:

• Progress to senior leadership roles such as Director of Customer Success, VP of Customer Experience, or Chief Customer Officer.
• Lead cross‑functional initiatives that shape product strategy, customer engagement, and market positioning.
• Participate in industry conferences, webinars, and workshops to stay ahead of emerging trends.
• Receive mentorship from seasoned leaders and access to internal training programs, including leadership development and technical certifications.
• Contribute to the development of brighthush’s internal knowledge base and thought‑leadership content, positioning the company as a trusted resource in the industry.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, transparency, and a results‑oriented mindset. Our culture is defined by:

• Inclusive and collaborative teamwork across time zones.
• Regular virtual coffee chats, hackathons, and wellness initiatives.
• Open communication channels where every voice is heard.
• A commitment to work‑life balance, with generous paid time off and flexible scheduling.
• Recognition programs that celebrate achievements and milestones.
• Continuous learning opportunities, including a professional development stipend and access to industry‑leading courses.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company metrics.
• 401(k) plan with company matching.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work hours and a fully remote work environment.
• Employee assistance program and mental health resources.
• Access to a company‑wide wellness program, including virtual fitness classes and mindfulness sessions.

Job Details

• Category: Customer Success & Education
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — United States (eligible for relocation assistance if required)
• Languages: English (fluent)

How to Apply

Ready to shape the future of customer education at brighthush? Submit your resume, a cover letter detailing your experience in creating impactful learning experiences, and any relevant portfolio pieces. We look forward to discovering how your passion and expertise can help our customers thrive.

Apply now through our careers portal: https://brighthush.com/careers

Apply for this job: https://ihire.allboardsolutions.in/job/senior-customer-education-enablement-lead-architecting-immersive-learning-journeys-accelerating-onboarding-success-and-driving-customer-advocacy-loyalty-at-brighthush-remote/