Senior Customer Enablement Manager – Strategic Adoption & Success Lead – Berlin, Germany

About brighthush

brighthush is a trailblazing SaaS platform that transforms the way creative teams collaborate, prototype, and bring ideas to life. With a mission to make design accessible to everyone, brighthush empowers designers, developers, product managers, and stakeholders to work together in real time from anywhere in the world. Our cloud‑based solution seamlessly blends brainstorming, prototyping, code handoff, and AI‑powered iteration into a single, intuitive workspace. As we continue to grow, we’re looking for passionate, customer‑centric professionals who want to shape the future of design collaboration and help our users unlock their full potential.

Why brighthush?

At brighthush, we believe that great products are built by great people. We foster a culture of curiosity, continuous learning, and bold experimentation. Our team is diverse, inclusive, and driven by a shared purpose: to democratize design and make it a collaborative, friction‑free experience for teams of all sizes. If you thrive in a fast‑moving, high‑impact environment and want to be part of a company that is redefining the creative workflow, brighthush is the place for you.

Role Overview

As a Senior Customer Enablement Manager at brighthush, you will be the trusted partner for our largest, most strategic customers. You will design and execute personalized enablement strategies that accelerate product adoption, uncover new use cases, and drive long‑term success. Working closely with cross‑functional teams—including Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates—you will ensure a seamless, impactful experience that turns customers into advocates.

Key Responsibilities

• Strategic Adoption Leadership – Own the end‑to‑end adoption journey for a portfolio of high‑value customers, ensuring they realize measurable value from brighthush’s platform.
• Data‑Driven Engagement – Leverage product usage analytics and customer success metrics to craft proactive engagement plans that align with each client’s business objectives.
• Enablement Planning – Document and deliver bespoke enablement roadmaps, including workshops, training modules, and best‑practice guides tailored to each customer’s maturity level.
• Thought Leadership – Share industry insights, use‑case stories, and product expertise through webinars, live sessions, and written content, positioning brighthush as a trusted advisor.
• Relationship Building – Cultivate strong, long‑lasting relationships with stakeholders at all levels—from individual contributors to C‑suite executives—ensuring alignment and advocacy.
• Revenue Collaboration – Partner with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation, contributing to the overall revenue pipeline.
• Training & Enablement Delivery – Design and deliver live, scalable training sessions that are customized to each customer’s needs and maturity, ensuring high adoption rates.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to create a unified customer success experience.

Essential Qualifications

• 4+ years of experience in Technical Account Management, Customer Success, Customer Enablement, or a related SaaS customer‑facing role.
• Proven track record of driving measurable outcomes—such as increased product adoption, reduced churn, or expanded usage—through consultative engagement.
• Exceptional communication skills, with the ability to articulate complex concepts to a wide range of personas, from designers to executives.
• Deep product knowledge and a customer‑first mindset; you thrive on solving challenges and driving adoption through thoughtful guidance.
• Strong analytical mindset: comfortable working with data to inform strategy and measure impact.
• German native or bilingual proficiency; English fluency is required.

Preferred Qualifications (Nice to Have)

• Hands‑on experience using design and collaboration tools similar to brighthush.
• Background in UX/UI, Design Ops, Frontend Development, or related creative disciplines.
• Experience in a high‑growth startup environment or a fast‑moving SaaS company.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day details.
• Consultative Selling – Skilled at uncovering customer needs and positioning solutions that deliver tangible ROI.
• Project Management – Proven ability to manage multiple initiatives simultaneously, meeting deadlines and quality standards.
• Collaboration & Influence – Comfortable working across teams and influencing stakeholders without direct authority.
• Adaptability – Thrive in a dynamic environment where priorities shift quickly.
• Customer Empathy – Deep understanding of customer pain points and a passion for turning challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and performance. As a Senior Customer Enablement Manager, you will:

• Lead high‑impact projects that directly influence product roadmap and customer satisfaction.
• Mentor junior enablement and success team members, building a culture of knowledge sharing.
• Participate in cross‑functional initiatives, gaining exposure to product, engineering, marketing, and sales.
• Access continuous learning resources—online courses, industry conferences, and internal workshops—to deepen your expertise.
• Be considered for leadership roles such as Enablement Lead, Customer Success Director, or Head of Customer Experience.

Work Environment & Culture

brighthush offers a hybrid work model that balances flexibility with collaboration. You can work from our vibrant Berlin hub or remotely from anywhere in Germany. Our culture is built on:

• Inclusivity – We celebrate diverse perspectives and foster an environment where every voice is heard.
• Growth Mindset – We encourage experimentation, learning from failures, and celebrating successes.
• Transparency – Open communication across all levels ensures alignment and shared purpose.
• Community – Regular team events, hackathons, and design sprints keep us connected and energized.

Compensation & Benefits

While specific figures vary by experience, we offer a competitive base salary, performance‑based bonuses, and equity options that align your success with the company’s growth. Additional perks include:

• Comprehensive health and wellness benefits (medical, dental, vision).
• Generous paid time off and flexible holiday policy.
• Professional development stipend and conference travel support.
• Unlimited learning budget for courses, books, and certifications.
• Team‑building retreats and social events.
• Modern, ergonomic workspaces with the latest technology.

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We celebrate and support our differences, ensuring that all employees, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law, feel valued and included. We also consider qualified applicants regardless of criminal history, consistent with legal requirements.

We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and interview process. If you require accommodations, please contact [email protected].

Application Process

To apply, please submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We encourage candidates whose experience aligns closely with the responsibilities, as well as those who bring fresh perspectives and transferable skills.

All candidates must keep their cameras on during video interviews. In‑person onboarding will be required if hired.

Join brighthush

Ready to help teams around the world unlock the full potential of design collaboration? Bring your expertise, curiosity, and passion for customer success to brighthush, and together we’ll shape the next generation of creative tools.