Senior Customer Enablement Program Manager – Building Scalable Contractor Education & Certification at brighthush

About brighthush

brighthush is a leading innovator in the home‑improvement and construction industry, delivering high‑quality windows, doors, and architectural solutions to professional contractors and builders across the United States. With a legacy of craftsmanship, a commitment to sustainability, and a forward‑thinking approach to technology, brighthush empowers its partners to build better, faster, and more efficiently. Our mission is to elevate the contractor experience through cutting‑edge products, exceptional service, and a culture of continuous learning.

Position Overview

We are looking for a dynamic Senior Customer Enablement Program Manager to spearhead the creation, launch, and ongoing management of ProCX Academy, brighthush’s flagship contractor education and certification program. This role is a unique blend of strategy, operations, and hands‑on execution, designed for a visionary leader who thrives on turning complex ideas into scalable business capabilities.

Why This Role Matters

ProCX Academy is more than a training platform—it is a cornerstone of brighthush’s growth strategy, directly influencing sales effectiveness, installation quality, and long‑term customer success. By building a robust, data‑driven learning ecosystem, you will:

• Accelerate contractor adoption of brighthush products.
• Elevate installation standards through certified training.
• Drive measurable improvements in sales performance and customer satisfaction.
• Position brighthush as the industry leader in contractor education.

Key Responsibilities

Program Design & Launch

• Lead the end‑to‑end development of ProCX Academy, from concept to market launch.
• Define the operating model, governance framework, and performance metrics that will sustain long‑term success.
• Craft detailed launch plans, project timelines, milestone schedules, resource allocations, risk mitigation strategies, and implementation roadmaps.
• Pilot the program with select contractor partners, gather feedback, and iterate to scale across the entire network.
• Establish transition processes that move pilot initiatives into fully operational enterprise programs.

Cross‑Functional Leadership

• Collaborate closely with Sales, Installation, Product Management, Marketing, Customer Experience, IT, Finance, HR, and Legal to align priorities and ensure seamless execution.
• Manage multiple concurrent workstreams, balancing competing priorities and stakeholder expectations.
• Facilitate decision‑making, resolve roadblocks, and maintain momentum across complex initiatives.
• Build strong partnerships across all business channels and functions to ensure program adoption and alignment.

Operational Excellence

• Design and implement standard operating procedures, governance processes, and reporting structures.
• Own program planning, resource coordination, issue resolution, and continuous improvement efforts.
• Develop and maintain launch readiness plans, success criteria, service levels, and operating standards.
• Ensure initiatives transition smoothly from concept and launch into sustainable ongoing operations.

Performance Measurement & Impact

• Develop KPI frameworks, success metrics, and executive reporting processes.
• Monitor program effectiveness, identify improvement opportunities, and make data‑driven recommendations.
• Translate insights into actionable plans that enhance customer engagement, learning outcomes, operational efficiency, and business results.
• Provide leadership with clear performance updates, recommendations, and future roadmap priorities.

Team Building & Influence

• Lead and develop Academy team members and delivery partners.
• Provide leadership across a broad network of internal and external stakeholders.
• Build credibility and influence across functions without relying solely on formal authority.
• Drive alignment among diverse stakeholders while maintaining focus on execution and results.

Essential Qualifications

• Progressive experience in program management, business operations, sales enablement, learning operations, or customer education.
• Demonstrated success leading complex cross‑functional initiatives from strategy through implementation.
• Proven track record of building new programs, operating models, processes, or capabilities from the ground up.
• Strong project and program management skills, including roadmap development, milestone planning, dependency management, and risk mitigation.
• Exceptional organizational skills with the ability to manage multiple priorities, timelines, and stakeholders.
• Experience managing budgets, vendors, executive communications, performance metrics, and change initiatives.
• Strong business acumen and operational leadership capabilities.
• Excellent written, verbal, facilitation, and presentation skills.
• Bachelor’s degree or equivalent combination of education and experience.
• Willingness and ability to travel regularly (approximately 25‑40% of the time) for launches, events, and customer‑facing initiatives.

Preferred Qualifications

• Experience launching or managing a customer academy, certification program, customer education platform, learning organization, or field training function.
• Background in building products, construction, home improvement, manufacturing, distribution, dealer networks, franchise systems, or contractor‑focused business models.
• Experience leading teams and driving organizational change.
• Familiarity with learning management systems (LMS), CRM platforms, learning analytics, and performance reporting tools.
• Formal training in change management, program management, or business transformation.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Operational Excellence & Process Optimization
• Data‑Driven Decision Making
• Stakeholder Management & Influence
• Project & Program Management (Agile & Waterfall)
• Change Management & Continuous Improvement
• Excellent Communication & Presentation Abilities
• Adaptability & Resilience in Ambiguous Environments
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your impact will be visible across the organization and the industry. You will:

• Own a high‑visibility strategic initiative that shapes the future of contractor education.
• Collaborate with senior leaders across Sales, Product, Installation, Marketing, and Customer Experience.
• Develop expertise in learning technology, data analytics, and program management at scale.
• Build a professional network that spans the entire contractor ecosystem.
• Advance into senior leadership roles such as Director of Customer Success, VP of Learning & Development, or Chief Operating Officer.

Work Environment & Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our remote‑first environment is complemented by meaningful in‑person interactions at our regional hubs and contractor events. We value:

• Open communication and transparency.
• Entrepreneurial spirit and a bias for action.
• Commitment to sustainability and community impact.
• Work‑life balance and flexible scheduling.
• Recognition of individual and team achievements.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior program managers.
• Performance‑based bonuses tied to program milestones and business impact.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee wellness programs and mental health resources.
• Equity or stock‑option opportunities for key leaders.

How to Apply

If you are a program leader, business operator, and hands‑on builder who thrives on turning ideas into scalable business capabilities, we want to hear from you. Join brighthush and help shape the future of contractor education.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are excited about this opportunity. Applications can be submitted through our careers portal or via the link below.