Senior Customer Engineering Lead – Blockchain & DeFi Solutions Architect, Customer Success & Technical Delivery at brighthush

About brighthush

brighthush is a trailblazing fintech platform that empowers institutional investors, family offices, and high‑net‑worth individuals to unlock the full potential of on‑chain yield and liquidity. By building a secure, scalable vault infrastructure that spans multiple blockchain networks, we enable our clients to deploy, manage, and optimize yield‑generating strategies with confidence and transparency. Our mission is simple yet ambitious: to democratize access to the next generation of financial products while maintaining the highest standards of security, compliance, and user experience.

Founded by a team of seasoned technologists, traders, and compliance experts, brighthush has rapidly grown into a global leader in DeFi infrastructure. We pride ourselves on a culture of curiosity, collaboration, and continuous learning. Every engineer, product manager, and customer success professional at brighthush is encouraged to experiment, iterate, and push the boundaries of what’s possible in the blockchain ecosystem.

Why Join brighthush?

• Impactful Work: Your contributions will directly shape the way millions of dollars in digital assets are managed, yielding tangible value for our clients and the broader DeFi community.
• Innovative Environment: Work with cutting‑edge technologies such as Solidity, Rust, Python, TypeScript, and AI‑driven analytics tools. Our engineering teams are constantly exploring new protocols, layer‑2 solutions, and cross‑chain bridges.
• Career Growth: We offer a clear career ladder, mentorship programs, and access to industry conferences, hackathons, and advanced training courses.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and foster an environment where everyone feels heard and empowered.
• Competitive Compensation & Perks: While specific figures vary by role and experience, we provide a comprehensive benefits package that includes health, dental, vision, 401(k) matching, unlimited PTO, remote work flexibility, and a generous equity program.

Position Overview

As the Senior Customer Engineering Lead at brighthush, you will be the bridge between our technical engineering teams and our high‑profile clients. You will own complex customer engagements, guide technical discovery, and drive the delivery of customized blockchain solutions that meet our clients’ strategic objectives. Your deep expertise in DeFi, Web3 fundamentals, and hands‑on blockchain tooling will enable you to translate business requirements into robust, secure, and scalable code.

Key Responsibilities

• Customer Relationship Ownership: Serve as the primary technical point of contact for key clients, building trust through proactive communication, transparent status updates, and a deep understanding of their business goals.
• Technical Discovery & Solution Design: Lead workshops and discovery sessions to capture client requirements, assess feasibility, and design end‑to‑end solutions that leverage brighthush’s vault infrastructure and DeFi primitives.
• Project Delivery Leadership: Coordinate cross‑functional teams (engineering, product, QA, security, and compliance) to deliver high‑quality, on‑time, and on‑budget solutions. Manage sprint planning, backlog grooming, and risk mitigation.
• Hands‑On Development: Write clean, maintainable code in Python, TypeScript, and Solidity. Contribute to API and SDK development, smart contract audits, and integration testing.
• AI & Automation Integration: Evaluate and implement AI tools (e.g., GPT‑based code assistants, automated testing frameworks) to accelerate development cycles and improve code quality.
• Knowledge Sharing & Mentorship: Conduct internal workshops, code reviews, and knowledge‑transfer sessions to elevate the technical skill set of junior engineers and product teams.
• Stakeholder Communication: Translate complex technical concepts into clear, actionable insights for non‑technical stakeholders, ensuring alignment across business and technical domains.
• Continuous Improvement: Identify process bottlenecks, propose enhancements, and champion best practices in software engineering, DevOps, and security.

Essential Qualifications

• 10+ years of experience in software engineering, with at least 5 years in a senior or lead role.
• Proven track record of owning end‑to‑end customer engagements in a technical capacity, preferably within the DeFi or broader fintech space.
• Deep understanding of DeFi protocols (e.g., lending, staking, liquidity pools), Web3 fundamentals, and blockchain architecture.
• Hands‑on experience with smart contract development in Solidity (or Rust for Solana) and rigorous audit practices.
• Strong proficiency in Python and TypeScript, with a solid grasp of asynchronous programming, API design, and SDK development.
• Experience with AI/ML tooling in software development (e.g., code generation, automated testing, or data‑driven analytics).
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to diverse audiences.
• Demonstrated ability to manage multiple high‑priority projects simultaneously while maintaining quality and stakeholder satisfaction.
• Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins).
• Strong problem‑solving mindset, with a passion for building secure, scalable, and user‑centric solutions.

Preferred Qualifications

• Experience leading engineering teams in a fast‑paced startup environment.
• Background in compliance, risk management, or regulatory technology within the crypto space.
• Knowledge of layer‑2 scaling solutions (Optimistic Rollups, zk‑Rollups) and cross‑chain interoperability protocols.
• Published contributions to open‑source blockchain projects or active participation in the developer community.
• Experience with performance monitoring, observability, and incident response in distributed systems.
• Fluency in additional programming languages such as Rust, Go, or Java.

Skills & Competencies

• Technical Leadership: Ability to guide teams through complex technical challenges, make architectural decisions, and enforce coding standards.
• Customer‑Centric Mindset: Empathy for client pain points, proactive problem‑solving, and a commitment to delivering value.
• Strategic Thinking: Align technical solutions with business objectives, anticipate future needs, and propose innovative approaches.
• Collaboration & Influence: Work effectively with product managers, designers, and compliance officers to deliver cohesive solutions.
• Adaptability: Thrive in a rapidly evolving industry, quickly learning new protocols, tools, and best practices.
• Mentorship: Inspire and develop junior engineers, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the impact you deliver. As a Senior Customer Engineering Lead, you will:

• Progress to a Director of Engineering or VP of Customer Engineering role, overseeing multiple teams and shaping the company’s technical roadmap.
• Lead cross‑functional initiatives such as Product Innovation Labs, where you can experiment with new DeFi products and blockchain protocols.
• Participate in Industry Advisory Boards, representing brighthush at conferences, hackathons, and regulatory forums.
• Access to Professional Development Programs, including certifications in blockchain security, AI/ML, and cloud architecture.
• Opportunity to mentor and coach junior engineers, fostering a culture of knowledge sharing and growth.

Work Environment & Culture

brighthush operates on a fully remote model, with a distributed team spanning North America, Europe, and Asia. We value flexibility, trust, and results. Our core cultural pillars include:

• Transparency: Open communication channels, regular all‑hands meetings, and shared documentation.
• Innovation: Dedicated time for side projects, hackathons, and research into emerging technologies.
• Well‑Being: Unlimited paid time off, mental health resources, and a focus on work‑life balance.
• Diversity & Inclusion: Active initiatives to recruit, retain, and promote talent from underrepresented groups.
• Community Engagement: Sponsorship of open‑source projects, educational programs, and blockchain meetups.

Compensation & Benefits

While specific figures are tailored to experience and market conditions, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with senior engineering roles in the fintech and blockchain sectors.
• Performance‑based bonuses and equity grants that align your success with the company’s growth.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match and a generous vesting schedule.
• Unlimited paid time off and flexible working hours.
• Remote work stipend for home office setup.
• Access to learning platforms (Pluralsight, Udemy, Coursera) and conference sponsorships.

How to Apply

If you are passionate about building secure, scalable, and innovative DeFi solutions, and you thrive in a customer‑centric, high‑impact environment, we would love to hear from you. Please submit your resume, a brief cover letter outlining your relevant experience, and any portfolio or GitHub links that showcase your work.

Join brighthush and help shape the future of decentralized finance—one vault at a time.