Senior Customer Experience Executive – Remote, 6‑Day Workweek, Travel Tech Innovator – Join brighthush

About brighthush

Founded in 2007 by visionary leaders, brighthush has grown from a modest startup into the premier online travel agency (OTA) for the next billion users in India. Leveraging cutting‑edge artificial intelligence and proprietary algorithms, brighthush empowers millions of travelers to plan, book, and manage their journeys across rail, air, bus, and hotel segments. With over 54 crore annual active users as of fiscal 2025, brighthush is not just a travel platform – it’s a global ecosystem that transforms how people experience travel.

Our mission is simple: make travel smarter, safer, and more accessible for everyone. Whether you’re booking a last‑minute train ticket, comparing flight fares, or finding the perfect hotel, brighthush’s suite of apps—brighthush, ConfirmTkt, and AbhiBus—delivers instant, data‑driven recommendations that save time and money. Behind the scenes, our data scientists, engineers, and customer experience specialists work tirelessly to refine our AI models and ensure the highest level of service for our users.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, remote‑first organization that values innovation, collaboration, and continuous learning. We believe that great ideas come from diverse perspectives, so we welcome talent from all corners of India. Our culture is built on:

• Remote Flexibility: Work from anywhere in India with a stable Wi‑Fi connection and a laptop of your choice.
• Inclusive Environment: A diverse team that celebrates different backgrounds, experiences, and viewpoints.
• Growth Mindset: Structured learning paths, mentorship programs, and opportunities to move into senior roles across product, data, and operations.
• Impact‑Driven Work: Your contributions directly influence the experience of millions of travelers worldwide.
• Competitive Compensation: A salary range that reflects your experience and the value you bring, coupled with performance‑based incentives.

Key Responsibilities

As a Customer Experience Executive, you will be the frontline guardian of our users’ satisfaction and the backbone of our backend operations. Your day‑to‑day tasks will include:

• Customer Query Management: Resolve inquiries across multiple channels—phone, chat, and email—ensuring a seamless, personalized experience.
• Backend Operations Oversight: Monitor and manage the technical aspects of booking, cancellations, refunds, and data integrity.
• Data Security & Compliance: Safeguard sensitive customer and company data, detect potential breaches, and report incidents in line with brighthush’s Information Security Management System (ISMS).
• Process Improvement: Identify bottlenecks in customer workflows, propose solutions, and collaborate with cross‑functional teams to implement best practices.
• Training & Development: Participate in a comprehensive two‑week onboarding program that covers the intricacies of the hotel booking ecosystem and the broader travel industry.
• Performance Assessment: Undergo a rigorous assessment to validate your knowledge, skills, and ability to perform the role before formal onboarding.

Essential Qualifications

• Graduation (Bachelor’s degree) in any discipline.
• Minimum six months of experience in calling and backend operations within the travel or related industry.
• Strong understanding of travel booking processes—train, flight, bus, hotel, and cab services.
• Proficiency in English, both written and spoken.
• Reliable laptop and stable high‑speed Wi‑Fi connection.
• Flexibility to work rotational shifts across a 6‑day workweek.

Preferred Qualifications

• Prior experience in a travel tech or OTA environment.
• Background in data security or information technology.
• Experience with AI‑driven recommendation engines or analytics platforms.
• Multilingual capabilities (Hindi, English, and any other Indian language).
• Strong analytical and problem‑solving skills.

Skills & Competencies

• Customer‑Centric Mindset: Empathy, patience, and a proactive approach to solving customer issues.
• Technical Aptitude: Comfortable navigating backend systems, databases, and basic troubleshooting.
• Communication: Clear, concise, and professional communication across all channels.
• Data Protection: Knowledge of data privacy regulations (GDPR, India’s PDPB) and best practices.
• Adaptability: Ability to thrive in a fast‑moving, remote environment with shifting priorities.
• Team Collaboration: Willingness to work closely with product, engineering, and analytics teams.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Experience Executive, you will:

• Gain exposure to the full lifecycle of travel booking—from user acquisition to post‑booking support.
• Develop expertise in AI‑driven recommendation systems and data analytics.
• Participate in cross‑functional projects that influence product roadmap and customer experience strategy.
• Access to internal training programs, certifications, and mentorship from senior leaders.
• Potential pathways to roles such as Senior Customer Support Lead, Operations Manager, Product Analyst, or Data Engineer.

Work Environment & Culture

brighthush is a remote‑first organization that values work‑life balance and autonomy. Our 6‑day workweek is designed to accommodate the diverse schedules of our team members while ensuring continuous coverage for our global user base. Rotational shifts are structured to provide flexibility, allowing you to balance personal commitments with professional responsibilities.

We foster a culture of transparency, continuous improvement, and mutual respect. Regular virtual town halls, hackathons, and knowledge‑sharing sessions keep the team connected and engaged. Our remote infrastructure includes secure VPN access, collaboration tools (Slack, Microsoft Teams, Confluence), and a robust knowledge base to support your day‑to‑day tasks.

Compensation & Benefits

While the exact salary will be discussed during the interview process, brighthush offers a competitive package that includes:

• Base salary within the range of INR 12,00,000 to INR 36,00,000 per year, commensurate with experience.
• Performance‑based bonuses and incentive schemes.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible paid time off and a generous holiday calendar.
• Professional development stipend for courses, certifications, and conferences.
• Travel perks, such as discounted or complimentary travel vouchers for personal use.
• Access to a virtual employee assistance program for mental health support.

Security & Compliance Commitment

brighthush places the highest priority on protecting sensitive data. As a Customer Experience Executive, you will be responsible for:

• Adhering to brighthush’s ISMS policies and procedures.
• Reporting any suspected security incidents promptly.
• Maintaining confidentiality of customer information and internal data.
• Participating in regular security awareness training.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced, remote environment, and want to be part of a company that is reshaping the travel industry, we encourage you to apply. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Experience team.

Join us in creating smarter, safer, and more enjoyable travel experiences for millions of users worldwide. Your journey to a rewarding career starts here—at brighthush.