Customer Care Consultant – Remote, Victoria, Australia – Full‑Time, No Experience Required

About brighthush

brighthush is a leading global health and wellness platform that empowers individuals to take control of their well‑being through innovative technology, personalized care, and a community‑centric approach. With a presence in over 30 countries, brighthush blends cutting‑edge digital tools with compassionate human support to deliver seamless, accessible health solutions. Our mission is simple: to make high‑quality health care easier, more affordable, and more engaging for everyone.

At brighthush, we believe that the best health outcomes come from a partnership between people and technology. Our team is built on curiosity, empathy, and a relentless drive to improve lives. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that values learning, collaboration, and innovation.

Why Join brighthush?

• Impactful Work: Every interaction you have helps someone navigate their health journey, making a real difference in people’s lives.
• Growth Opportunities: We invest heavily in employee development—think mentorship, training programs, and cross‑functional projects.
• Inclusive Culture: Diversity, equity, and inclusion are at the core of everything we do. Your voice matters.
• Flexible Work Environment: Fully remote, with a focus on work‑life balance and autonomy.
• Competitive Compensation: A comprehensive package that rewards performance and dedication.

Role Overview

As a Customer Care Consultant at brighthush, you will be the frontline advocate for our users, ensuring they receive timely, accurate, and compassionate support. You will handle inquiries across multiple channels—phone, email, chat, and social media—while maintaining a deep understanding of our products and services. This role is ideal for individuals who thrive in fast‑paced, customer‑centric environments and are eager to grow into a full‑blown customer success career.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media with professionalism and empathy.
• Diagnose and resolve issues related to account management, billing, product usage, and general information.
• Document all interactions in our CRM system, ensuring data accuracy and completeness.
• Escalate complex or unresolved issues to the appropriate internal teams while maintaining clear communication with the customer.
• Proactively identify patterns in customer feedback and collaborate with product and engineering teams to drive improvements.
• Maintain up‑to‑date knowledge of brighthush products, policies, and industry best practices.
• Participate in continuous training sessions, workshops, and knowledge‑sharing forums.
• Contribute to the creation and refinement of support documentation, FAQs, and knowledge base articles.
• Meet or exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Support the onboarding of new team members by sharing insights and best practices.

Essential Qualifications

• High school diploma or equivalent; a bachelor’s degree is a plus.
• Excellent written and verbal communication skills in English.
• Strong problem‑solving abilities and a customer‑first mindset.
• Comfortable using digital tools such as CRM platforms, help desk software, and collaboration tools.
• Ability to work independently in a remote setting while staying connected with a distributed team.
• Adaptability to changing priorities and a willingness to learn new processes quickly.
• Positive attitude, resilience, and a passion for helping others.

Preferred Qualifications

• Previous experience in customer support, call center, or help desk roles.
• Experience with healthcare or wellness products and services.
• Knowledge of HIPAA or other privacy regulations (for U.S. markets).
• Multilingual abilities, especially in languages spoken in Australia.
• Familiarity with data analytics tools or basic SQL queries.
• Experience with remote collaboration tools such as Slack, Teams, or Zoom.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across all channels.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Ability to juggle multiple tickets, prioritize tasks, and meet deadlines.
• Team Collaboration: Willingness to collaborate with cross‑functional teams to resolve complex issues.
• Continuous Learning: Eagerness to stay updated on industry trends, product updates, and best practices.
• Customer Advocacy: A genuine desire to champion the customer’s voice within the organization.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone. As a Customer Care Consultant, you’ll have the chance to:

• Advance to a Senior Customer Support Specialist or Team Lead position.
• Transition into Customer Success, Product Management, or Operations roles.
• Participate in leadership development programs and mentorship initiatives.
• Attend industry conferences, webinars, and workshops to broaden your expertise.
• Contribute to product roadmap discussions, influencing the next generation of brighthush solutions.

Work Environment & Culture

Our remote-first culture means you can work from anywhere in Victoria, Australia, while staying connected through daily stand‑ups, virtual coffee chats, and collaborative project tools. We celebrate diversity, encourage open dialogue, and foster a sense of belonging through:

• Weekly “Ask Me Anything” sessions with senior leaders.
• Monthly team‑building activities, both virtual and in‑person.
• Inclusive policies that support flexible working hours, parental leave, and mental health resources.
• Recognition programs that highlight outstanding contributions.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote customer support roles in Victoria.
• Performance‑based bonuses tied to customer satisfaction and resolution metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Flexible work hours and a fully remote setup.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and mental health resources.
• Access to brighthush’s digital health platform for personal use.

How to Apply

Ready to make a difference in people’s health journeys? Submit your application through our careers portal by clicking the link below. We’re excited to learn about your passion for customer service and how you can contribute to the brighthush mission.

Apply to this role now

Closing Statement

At brighthush, we’re redefining the way people experience health care. As a Customer Care Consultant, you’ll be at the heart of that transformation—providing the support, empathy, and expertise that keep our users engaged and empowered. If you’re looking for a role that blends purpose with professional growth, and you thrive in a fast‑moving, remote environment, we want to hear from you. Join us and help shape the future of health care, one conversation at a time.