Senior Customer Success Manager – Enterprise Client Success & Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazing AI‑powered employee experience platform that is redefining the digital workplace. By weaving together people, trusted knowledge, applications, and intelligent agents, brighthush delivers a seamless, personalized digital hub that empowers organizations to communicate, collaborate, and innovate at scale. With a proprietary Knowledge Graph that synthesizes signals and context across connected systems, brighthush transforms raw data into actionable insights, enabling leaders to make faster, smarter decisions.

More than 1,000 forward‑thinking organizations—including global leaders in healthcare, logistics, and technology—trust brighthush to keep their workforce informed, aligned, and productive. Our platform is built on enterprise‑grade security, governance, and low‑code extensibility, allowing customers to scale confidently while customizing the experience to their unique needs.

As a Series D company that has raised over $131 million in funding, brighthush is a 4× Leader across Gartner, Forrester, IDC, and G2. We are on a mission to make every workplace smarter, more connected, and more human.

Role Overview

As a Senior Customer Success Manager at brighthush, you will own a portfolio of complex, strategic customers and partner with them to achieve their business objectives, maximize the value of their investment, and build long‑term, high‑impact partnerships. You will be the trusted advisor who translates brighthush’s technology into measurable business outcomes, ensuring our customers not only succeed but thrive.

We’re looking for a dynamic, commercially minded professional who is comfortable engaging executive stakeholders, navigating intricate customer environments, and driving measurable value from a cutting‑edge AI platform. If you thrive on solving complex problems, building relationships, and delivering results, this role is for you.

What Makes This Opportunity Unique

• Strategic Impact: Own a portfolio of high‑profile, enterprise customers across the US and EU, influencing their digital transformation journey.
• Growth Trajectory: Join a high‑performing team at a rapidly expanding company with a clear path to leadership roles.
• Innovation at Scale: Work with a platform that sits at the intersection of AI, knowledge management, and employee experience, shaping the future of work.
• Global Reach: Collaborate with cross‑functional teams worldwide, gaining exposure to diverse markets and cultures.
• Learning & Development: Access to continuous learning programs, industry conferences, and mentorship from senior leaders.

Key Responsibilities

Customer Value Realization

• Develop and execute comprehensive success plans that align with each customer’s business objectives and desired outcomes.
• Drive adoption and measurable business value by helping customers maximize their investment in brighthush.
• Partner with customers to define success metrics, track progress, and demonstrate value realization throughout the customer lifecycle.
• Navigate complex stakeholder environments and align business and technical teams around strategic objectives.

Executive Stakeholder Engagement

• Serve as a trusted advisor to executive and senior business stakeholders.
• Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with executive stakeholders.
• Present business value, adoption insights, strategic recommendations, and success plans to customer leadership teams.
• Influence executive stakeholders by connecting brighthush initiatives to broader business priorities and outcomes.

Proactive Customer Success & Risk Management

• Anticipate customer needs and proactively identify opportunities to drive additional value.
• Monitor customer health, engagement, and adoption trends to identify risks early.
• Develop and execute mitigation plans to address risks before they impact customer outcomes.
• Drive customer initiatives forward and coordinate stakeholders to ensure successful execution.

Cross‑Functional Collaboration & Customer Advocacy

• Partner closely with Sales, Product, Support, and Leadership teams to deliver exceptional customer outcomes.
• Advocate for customer needs and provide actionable feedback to influence product and process improvements.
• Coordinate internal resources and stakeholders to resolve customer challenges and drive strategic initiatives.

Essential Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s degree preferred).
• 5+ years of experience in Customer Success, Account Management, or a related customer‑facing role within a B2B SaaS environment.
• Proven experience managing complex, enterprise customers across North America or the EU region.
• Experience leading Executive Business Reviews (EBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders.
• Strong commercial acumen with a track record of driving customer retention, growth, and long‑term partnerships.
• Technically savvy with the ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value.
• Highly proactive with a demonstrated ability to anticipate customer needs, identify risks and opportunities early, and drive actions to successful outcomes with minimal direction.
• Excellent communication and presentation skills, with the ability to articulate complex concepts to both technical and non‑technical audiences.

Preferred Qualifications

• Experience in the employee experience, intranet, or knowledge management space.
• Familiarity with AI and knowledge graph technologies.
• Experience working in a high‑growth, Series D or later startup environment.
• Fluency in additional languages (e.g., German, French, Spanish) is a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Customer‑Centric Mindset & Empathy
• Data‑Driven Decision Making
• Influence & Negotiation
• Project Management & Execution Excellence
• Collaboration & Teamwork Across Functions
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Learning Opportunities

At brighthush, we believe that your professional growth is as important as the success of our customers. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success within 2–3 years, based on performance and impact.
• Lead cross‑regional initiatives that shape the future of our customer success organization.
• Participate in executive‑level strategy sessions, influencing product direction and market positioning.
• Access to internal and external training programs, certifications, and industry conferences.
• Mentorship from senior leaders who are passionate about developing the next generation of customer success talent.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous improvement. Our values are reflected in every aspect of our work:

• People‑First: We prioritize the well‑being and growth of our employees, offering flexible work arrangements and a supportive environment.
• Data‑Driven: Decisions are backed by data, insights, and a relentless focus on delivering measurable value.
• Inclusive: We celebrate diversity, promote equity, and create an environment where every voice is heard.
• Agile & Adaptive: We embrace change, iterate quickly, and respond to market needs with speed and agility.
• Collaborative: Cross‑functional teamwork is at the core of our success, encouraging open communication and shared ownership.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based incentives and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Flexible work arrangements, including remote options and a hybrid model.
• Generous paid time off, parental leave, and wellness programs.
• Professional development budget, conference travel, and learning resources.
• Employee referral bonuses and team‑building events.

Application Process

Ready to make a lasting impact on the future of work? Submit your application through our careers portal or click the link below to apply directly:

Apply to brighthush

Your Voice, Unfiltered

At brighthush, we value authenticity and real human connection. To ensure a fair and genuine experience for everyone, we ask that you do not use AI tools (such as real‑time answer generators, transcription apps, or note‑taking bots) during your interview. Our process is designed to hear your unique story, thought process, and lived experience in real‑time. Use of unauthorized AI tools may result in disqualification, as we want to ensure every candidate is evaluated on their own individual merits. We’re excited to meet the person behind the resume!

If you need assistive technology or AI tools for accessibility (e.g., live captioning), please notify your recruiter in advance. We are committed to providing an inclusive interview experience.

brighthush’s Hub‑Hybrid‑Remote Model

At brighthush, we believe that when work is good, life is better. Our flexible work model is role‑based and designed to give employees the flexibility many desire:

• Hub: 100% work from the brighthush office. This role requires full‑time presence in the office.
• Hybrid: Work from home and office. This role allows remote work while benefiting from regular in‑person collaboration.
• Remote: 100% remote. This role can be performed anywhere within your country of hire, as long as the role’s requirements are met.

Conclusion

As a Senior Customer Success Manager at brighthush, you will be at the forefront of transforming how organizations connect, collaborate, and innovate. You will partner with executive leaders, drive measurable business outcomes, and shape the future of the employee experience. If you are a strategic thinker, a relationship builder, and a data‑driven problem solver, we invite you to join our mission to create brighter, smarter workplaces.

Apply today and become a key player in the next wave of workplace innovation.