Dynamic Remote Customer Support Specialist – 4‑Day Work Week, Dutch & English, Sustainable Mobility at brighthush

Welcome to brighthush – Where Sustainable Mobility Meets Exceptional Customer Care

At brighthush, we’re on a mission to make electric bicycles accessible to everyone, everywhere. Since our founding in 2021, we’ve grown from a small startup into a vibrant, international scale‑up operating in nine countries across Europe. With the backing of leading investors—now all represented under the unified banner of brighthush—we’re accelerating the transition to greener, smarter transportation. Our team is passionate, collaborative, and driven by a shared vision: to deliver sustainable mobility solutions that are affordable, reliable, and joyful for all our customers.

About the Role: Your Voice, Their Experience, Our Impact

As a Remote Customer Support Specialist for brighthush, you will be the first point of contact for our customers in Belgium and the Netherlands. You’ll guide them through every step of their e‑bike journey—from initial inquiry to post‑purchase support—ensuring a seamless, human‑centric experience. Your role extends beyond answering questions; you’ll actively shape our support processes, collaborate with logistics and operations teams, and champion continuous improvement initiatives that elevate customer satisfaction and operational efficiency.

Key Responsibilities

• Customer Interaction: Respond to inquiries via email and live chat with professionalism, empathy, and clarity.
• Issue Resolution: Diagnose and resolve product, shipping, and account issues, escalating to the appropriate internal teams when necessary.
• Process Improvement: Identify recurring pain points, propose solutions, and work cross‑functionally to implement process or automation enhancements.
• Order & File Management: Maintain accurate records of customer interactions, orders, and support tickets in our CRM system.
• Partner Coordination: Liaise with suppliers and logistics partners to ensure timely delivery and quality service.
• Team Collaboration: Share insights and best practices with the broader support and operations teams to foster a culture of continuous learning.

Who We’re Looking For

We’re not searching for a perfect résumé; we’re seeking a high‑energy, proactive individual who thrives on making customers smile and who is eager to grow alongside brighthush. If you possess the following qualities, you’ll fit right in.

Essential Qualifications

• Proven experience in a customer‑service or client‑facing role.
• Exceptional written and verbal communication skills in both Dutch and English.
• Strong analytical mindset with the ability to troubleshoot and resolve complex issues.
• Self‑motivated, solution‑oriented, and comfortable taking ownership of tasks.
• Excellent time‑management skills and the ability to handle multiple inquiries simultaneously.

Preferred Qualifications (Bonus Points)

• Passion for sustainable mobility, cycling, or electric vehicles.
• Experience in logistics, supply‑chain, or operations support.
• Familiarity with CRM platforms (e.g., Zendesk, Freshdesk) and basic data‑entry skills.
• Interest in automation tools and process‑improvement methodologies (Lean, Six Sigma).

What You’ll Bring to the Table

Your skill set will be the cornerstone of our customer experience strategy. Here’s what we expect you to excel at:

• Communication Excellence: Articulate complex information in a clear, friendly tone that resonates with diverse audiences.
• Problem‑Solving Prowess: Quickly assess issues, think critically, and deliver effective solutions.
• Collaboration & Team Spirit: Work seamlessly with cross‑functional teams—logistics, product, marketing—to drive customer success.
• Adaptability: Thrive in a fast‑paced, evolving environment and embrace change as an opportunity.
• Continuous Learning: Stay curious, seek feedback, and proactively improve your knowledge of our products and processes.

Career Growth & Learning Opportunities

At brighthush, we believe that personal and professional growth go hand in hand. As a Customer Support Specialist, you’ll have the chance to:

• Progress into senior support roles or transition into product, operations, or customer success management.
• Participate in mentorship programs and peer‑learning workshops.
• Attend industry conferences, webinars, and sustainability forums to broaden your expertise.
• Contribute to strategic projects that shape the future of sustainable mobility.

Work Environment & Company Culture

Our culture is built on trust, autonomy, and a shared commitment to sustainability. Key highlights include:

• Fully Remote: Work from anywhere in Belgium or the Netherlands with flexible scheduling.
• 4‑Day Work Week: Enjoy a balanced work‑life rhythm—13:00 to 20:00, four days a week.
• Inclusive Team: A diverse, international team that values every voice and encourages open dialogue.
• Innovation‑Driven: We celebrate experimentation, data‑driven decisions, and creative problem‑solving.
• Community Impact: Every customer interaction contributes to a greener planet.

Compensation & Perks

We offer a competitive, transparent compensation package that reflects your expertise and the value you bring to brighthush. While exact figures may vary, you can expect:

• Net monthly salary range: €1,800 – €2,100 (part‑time, 4‑day week).
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health and wellness benefits, including flexible working hours and mental‑health resources.
• Annual professional development stipend for courses, certifications, or conferences.
• Employee discount on brighthush e‑bikes and related accessories.
• Regular team virtual events, hackathons, and sustainability challenges.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re stepping into a movement that’s redefining how people move across Europe. You’ll:

• Be part of a high‑growth, mission‑driven company that’s making a tangible difference.
• Work with cutting‑edge technology and processes that streamline customer support.
• Collaborate with passionate colleagues who share your commitment to sustainability.
• Enjoy the freedom of remote work, a flexible schedule, and a supportive culture.
• Grow your career in a company that values initiative, creativity, and continuous improvement.

Ready to Make a Difference?

If you’re ready to bring your energy, empathy, and expertise to a role that truly matters, we’d love to hear from you. Apply today and help us bring smiles to every e‑bike rider’s journey.

How to Apply

Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to explore how your passion for customer service and sustainable mobility can help us accelerate our mission.