Senior Customer Experience & Operations Coordinator – Driving Service Excellence, Training Innovation, and Integrated Marketing Leadership at brighthush

About brighthush

brighthush stands at the forefront of the global foodservice distribution landscape, delivering fresh, high‑quality products to more than 700,000 customer locations worldwide. With a fleet of over 13,000 vehicles and a network of 333 distribution centers, we are the backbone of restaurants, hospitals, schools, and corporate cafeterias that rely on us for reliability, innovation, and exceptional service. Our mission is simple: to nourish communities by providing the best products, the most reliable service, and the most insightful customer experience.

Why Join brighthush?

• Impactful Role – Your work will directly shape how thousands of customers perceive and interact with brighthush.
• Growth & Development – We invest in your professional growth through mentorship, leadership training, and cross‑functional projects.
• Inclusive Culture – A collaborative environment where diverse perspectives are celebrated and every voice matters.
• Competitive Compensation – A base salary that reflects your experience, coupled with performance bonuses and a comprehensive benefits package.
• Work‑Life Balance – Flexible scheduling, remote‑work options, and a supportive team that values your well‑being.

Key Responsibilities

As the Customer Experience Coordinator, you will be the linchpin that connects customer service, sales, marketing, and operations. Your day‑to‑day duties will include:

Customer Service Excellence

• Lead continuous improvement initiatives by reviewing, redesigning, and documenting procedures to enhance efficiency and customer satisfaction.
• Develop and maintain onboarding schedules for new customer service representatives, ensuring they are equipped with the knowledge and tools to succeed.
• Update training materials, conduct effectiveness reviews, and iterate content based on feedback and performance metrics.
• Facilitate quarterly department meetings and continuous learning sessions via brighthush Teams, fostering a culture of knowledge sharing.
• Coordinate scheduling for customer service representatives and reception staff to guarantee seamless coverage during absences.
• Provide actionable performance insights to the Director of Sales, highlighting strengths and areas for improvement.
• Offer on‑hand support to the customer service team during peak periods or complex inquiries.

Sales Enablement

• Lead Produce Pro training for all new sales representatives, ensuring they understand product features, pricing, and competitive positioning.
• Act as the primary customer service partner for new sales hires during onboarding, bridging the gap between sales and service functions.
• Provide on‑the‑job support to sales representatives, addressing questions and facilitating smooth customer interactions.

Marketing & Brand Messaging

• Direct content creation and copywriting for marketing collateral, including flyers, social media posts, email campaigns, and the Bix website.
• Evaluate marketing content effectiveness, gather analytics, and recommend edits to optimize engagement and conversion.
• Drive continuous improvement of the Bix website and customer ordering portal, ensuring a friction‑free digital experience.
• Manage and prioritize marketing material requests, ensuring timely delivery and alignment with brand guidelines.

Inside Sales & Account Management

• Build and nurture relationships with customers in the account portfolio, tailoring solutions to meet unique needs.
• Demonstrate deep product knowledge to answer inquiries, provide demos, and position brighthush as the preferred partner.
• Manage leads and referrals, converting them into active customers through strategic outreach.
• Align sales efforts with brighthush operational goals, such as minimum delivery thresholds and inventory optimization.
• Revive dormant or infrequent ordering accounts through targeted outreach and value‑added proposals.
• Collect and log customer and competitive intelligence into CRM systems, informing sales strategies and product development.
• Collaborate with buyers and transportation teams to diagnose and resolve customer issues, ensuring a seamless experience.
• Monitor market trends and competitive landscape, bringing fresh ideas and insights to leadership.

Essential Qualifications

• High school diploma required; post‑secondary education in business, marketing, or a related field strongly preferred.
• 3–5 years of experience in sales, customer service, or the food industry, with a proven track record of supervisory or leadership roles.
• Strong communication skills—both written and verbal—across all levels of the organization.
• Proficiency with brighthush Office Suite, brighthush CRM platforms (e.g., brighthush CRM, brighthush CRM), and collaboration tools (brighthush Teams, brighthush Slack).
• Demonstrated ability to lead cross‑functional teams, manage multiple priorities, and deliver results under tight deadlines.
• Excellent problem‑solving skills, with a collaborative approach to resolving issues.
• Comfortable presenting product information and training sessions to diverse audiences.
• Physical ability to sit, stand, walk, reach, bend, and lift up to 50 pounds for 8–10 hours per day.
• Valid driver’s license and willingness to travel up to 25% of the time.

Preferred Qualifications

• Experience in the foodservice distribution sector, with knowledge of supply chain and logistics.
• Background in marketing strategy, content creation, or brand management.
• Advanced proficiency in data analysis and reporting tools (brighthush Spreadsheet, brighthush BI).
• Experience with e‑commerce platforms and digital ordering systems.
• Leadership training or certification (e.g., SHRM, PMI).

Skills & Competencies

• Strategic Leadership – Ability to set vision, align teams, and drive execution.
• Customer‑Centric Mindset – Passion for delivering outstanding service and anticipating customer needs.
• Analytical Thinking – Skilled at interpreting data to inform decisions and measure success.
• Project Management – Proven track record of managing multiple initiatives simultaneously.
• Collaboration & Influence – Comfortable working with cross‑functional stakeholders and influencing outcomes.
• Adaptability – Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we’re committed to nurturing talent. As a Customer Experience Coordinator, you’ll have the chance to:

• Progress into senior customer experience or operations roles, such as Director of Customer Experience or VP of Operations.
• Lead cross‑departmental projects that shape the future of our service model and digital platforms.
• Participate in leadership development programs, mentorship circles, and industry conferences.
• Earn certifications in project management, data analytics, or customer experience design.
• Influence company‑wide initiatives, from sustainability programs to community outreach.

Work Environment & Culture

Our culture is built on collaboration, transparency, and continuous improvement. You’ll work alongside passionate professionals who value:

• Open communication and constructive feedback.
• Innovation and experimentation.
• Work‑life balance and employee well‑being.
• Diversity, equity, and inclusion.

Compensation & Benefits

While the exact salary will be determined based on experience and qualifications, you can expect a competitive base pay, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and sick leave.
• Employee wellness programs and resources.
• Professional development budget and tuition reimbursement.
• Employee discount programs on brighthush products.

How to Apply

Ready to make a tangible impact on the customer experience at brighthush? Submit your resume and a cover letter that highlights your relevant experience and why you’re excited about this role. We look forward to exploring how your skills and passion align with our mission to deliver excellence to every customer.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected characteristic.

Join us and help shape the future of foodservice distribution—one customer experience at a time.