Senior Customer Experience Sales Specialist – AI‑Driven Customer Data Platform & Marketing Solutions at brighthush

About brighthush

brighthush is a trailblazer in the Data & AI landscape, empowering enterprises worldwide to unlock the full potential of their customer data. With a unified platform that blends cutting‑edge analytics, machine learning, and real‑time data pipelines, we help brands transform raw information into trusted customer profiles, actionable insights, and hyper‑personalized experiences. Our mission is simple: enable every organization to create meaningful, data‑driven interactions that delight customers and drive sustainable growth.

Why brighthush?

At brighthush, we’re not just selling a product – we’re shaping the future of customer engagement. Our CustomerLake solution brings together customer data, AI, and marketing technology to power trusted customer profiles, audience activation, and personalized experiences at scale. By joining our team, you’ll be at the forefront of the agentic AI era, helping enterprises rethink how they connect with their audiences and deliver value that resonates.

Role Overview

As a Senior Customer Experience Sales Specialist at brighthush, you will be one of the first members of our CustomerLake sales team. You will partner closely with regional Account Executives to drive adoption across enterprise and strategic accounts, engaging CMOs, marketing operations leaders, and data & technology stakeholders. Your impact will be felt across the entire sales cycle – from pipeline creation to closing, and from shaping messaging to enabling the broader field.

Key Responsibilities

• Build and nurture a robust pipeline: Identify and qualify high‑potential prospects, develop tailored outreach strategies, and maintain a healthy forecast in alignment with regional goals.
• Engage marketing leaders: Build relationships with CMOs, CRM VPs, and marketing operations teams, positioning CustomerLake as the catalyst for retention, personalization, and campaign performance.
• Lead opportunities through close: Coordinate discovery sessions, customer evaluations, business case development, and negotiations with marketing and technical stakeholders.
• Shape the sales approach: Translate early wins and customer feedback into repeatable sales plays, refined messaging, and product insights that inform future strategy.
• Enable the broader field: Equip account teams and partners with the tools, training, and collateral needed to identify CustomerLake opportunities and articulate its value proposition.
• Drive revenue growth: Collaborate with regional Account Executives to achieve and exceed quarterly and annual revenue targets, ensuring a steady stream of new and expanded business.
• Champion customer success: Work closely with Customer Success and Product teams to ensure a seamless handoff and ongoing adoption, fostering long‑term relationships.

Essential Qualifications

• 7+ years of enterprise SaaS sales experience: Proven track record of consistently meeting or exceeding quota in complex, multi‑stakeholder deals.
• Marketing technology sales expertise: Direct experience selling to CMOs and their organizations, including VPs of CRM, marketing operations, and customer engagement leaders.
• Deep understanding of customer data & marketing: Familiarity with customer profiles, segmentation, activation, personalization, and the metrics that drive marketing ROI.
• Value‑based selling proficiency: Ability to construct quantified business cases, articulate ROI, and align marketing buyers with data, IT, security, and procurement teams.
• Collaborative execution mindset: Demonstrated success working alongside core Account Executives, technical specialists, and partners to win complex opportunities.
• Entrepreneurial spirit: Experience building a new territory, product business, or sales approach from the ground up, thriving in ambiguous environments.
• Education: Bachelor’s degree or equivalent relevant experience.

Preferred Qualifications

• Experience selling Customer Data Platforms (CDPs), customer engagement, personalization, or customer data activation software to large enterprises.
• Familiarity with cloud data platforms, consumption‑based sales models, and AI applications in marketing.
• Track record of developing joint opportunities with technology partners, systems integrators, or marketing services firms.
• Knowledge of industry trends such as privacy regulations, data governance, and AI ethics.

Skills & Competencies

• Strategic account planning and territory management.
• Exceptional communication and presentation skills, with the ability to translate technical concepts into business value.
• Strong analytical mindset – comfortable working with data to drive decisions.
• Resilience and adaptability in a fast‑moving, high‑growth environment.
• Proficiency with CRM systems (e.g., Salesforce), sales engagement tools, and data visualization platforms.
• Team‑player attitude, with a passion for mentoring and knowledge sharing.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Structured onboarding and continuous training programs focused on product expertise, sales methodology, and industry trends.
• Mentorship from senior leaders and cross‑functional peers, fostering a culture of learning and collaboration.
• Clear career pathways – from Specialist to Senior Specialist, to Territory Manager, and beyond.
• Opportunities to lead cross‑functional initiatives, such as product roadmap feedback loops or go‑to‑market strategy sessions.
• Participation in industry conferences, webinars, and thought‑leadership events.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusivity. Our teams are distributed across key tech hubs – San Francisco, New York, Seattle – and we embrace flexible work arrangements that balance collaboration with autonomy. You’ll find:

• A collaborative, data‑driven decision‑making process that values diverse perspectives.
• Regular town‑hall meetings, hackathons, and cross‑team knowledge‑sharing sessions.
• A commitment to work‑life balance, with generous paid time off, remote work options, and wellness programs.
• A focus on diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation & Benefits

While specific figures will be discussed during the interview process, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based commission structure with high upside potential.
• Equity options, allowing you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off, parental leave, and flexible scheduling.
• Professional development budget and tuition reimbursement.
• Wellness initiatives, including gym memberships, mental health resources, and mindfulness programs.

How to Apply

If you’re ready to join a forward‑thinking team that’s redefining customer engagement, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can help shape the future of AI‑driven customer experiences at brighthush.