Entry-Level Customer Success Manager – Relationship Builder & Growth Champion for Innovative SaaS Solutions at brighthush

About brighthush

brighthush is a forward‑thinking SaaS company that empowers businesses to deliver exceptional digital experiences. With a mission to democratize technology and streamline customer journeys, we combine cutting‑edge software with a customer‑centric philosophy. Our platform is trusted by startups, mid‑market firms, and enterprise teams worldwide, helping them transform data into insights, automate workflows, and build lasting relationships with their own customers.

At brighthush, we believe that success is a partnership. We invest in our people, our products, and our customers. Whether you’re a seasoned professional or just starting your career, you’ll find a culture that values curiosity, collaboration, and continuous improvement. Join us and help shape the future of customer success while growing your own career trajectory.

Why This Role Matters

The Junior Customer Success Manager is the frontline advocate for our users. You’ll be the voice that turns onboarding into adoption, challenges into opportunities, and satisfaction into loyalty. In a fast‑paced SaaS environment, your impact will be felt across product, sales, and support teams, and you’ll play a pivotal role in driving revenue growth and customer retention.

Key Responsibilities

• Build and nurture customer relationships: Serve as the primary point of contact for a portfolio of clients, establishing trust and credibility from day one.
• Drive customer success: Guide customers through onboarding, training, and adoption, ensuring they achieve their business goals with our platform.
• Own the customer experience: Proactively monitor usage, anticipate needs, and intervene before issues become roadblocks.
• Problem‑solve and coordinate: Collect feedback, troubleshoot technical or functional issues, and collaborate with product, engineering, and support teams to deliver timely resolutions.
• Maintain meticulous records: Log all interactions, follow‑ups, and account activity in our CRM and internal knowledge base.
• Identify upsell and cross‑sell opportunities: Spot moments where additional features or services can add value to the customer’s business.
• Collaborate across departments: Work closely with Sales, Marketing, Product, and Operations to align on customer goals and deliver a seamless experience.
• Continuously improve: Stay up‑to‑date on product releases, industry trends, and best practices; share insights with the team to refine processes.

What Success Looks Like in the First 90 Days

• Master the brighthush product suite, customer segments, and internal workflows.
• Conduct at least 10 meaningful onboarding sessions with new clients.
• Resolve 80% of customer tickets within the agreed SLA.
• Identify and document at least three process improvements that enhance the customer journey.
• Earn a “Customer Champion” badge from the internal recognition program.

Essential Qualifications

• Minimum 1 year of experience in customer success, account management, sales, or a customer‑facing role.
• Demonstrated entrepreneurial initiative (e.g., side hustle, small business, freelance projects).
• Strong written and verbal communication skills; ability to translate technical concepts into clear, actionable guidance.
• Proactive, solutions‑oriented mindset with a strong sense of ownership.
• Excellent organizational skills, attention to detail, and the ability to juggle multiple priorities.
• Adaptability and a passion for learning in a fast‑moving SaaS environment.
• Proficiency with CRM systems (e.g., HubSpot, Salesforce) and collaboration tools (Slack, Confluence).

Preferred Qualifications

• Experience in the SaaS or technology sector, especially with B2B products.
• Knowledge of customer success metrics (NPS, CSAT, churn, expansion revenue).
• Background in data analysis or reporting to track customer health scores.
• Experience with customer onboarding frameworks and lifecycle management.
• Fluency in additional languages is a plus for our global client base.

Skills & Competencies

• Customer‑centric mindset: Empathy, active listening, and a genuine desire to help clients succeed.
• Strategic thinking: Ability to see the big picture while managing day‑to‑day tasks.
• Problem‑solving: Analytical approach to diagnosing issues and crafting effective solutions.
• Collaboration: Comfortable working cross‑functionally with product, engineering, sales, and marketing.
• Time management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Tech savviness: Quick learner of new tools, platforms, and processes.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As a Junior Customer Success Manager, you’ll have access to:

• Mentorship from senior Customer Success Leaders.
• Structured learning paths covering product deep dives, sales techniques, and data analytics.
• Regular performance reviews with clear metrics and growth plans.
• Opportunities to transition into Senior Customer Success, Customer Success Manager, or even Product Management roles.
• Participation in industry conferences, webinars, and internal hackathons.

Work Environment & Culture

brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote-first model means you can work from anywhere in the United Kingdom while staying connected through:

• Weekly all‑hands video calls.
• Daily stand‑ups and asynchronous updates via Slack.
• Monthly virtual team‑building events.
• Open‑door policy for ideas and feedback.

We celebrate diversity and encourage every team member to bring their authentic self to work. Our values—customer obsession, continuous learning, and collaborative excellence—guide everything we do.

Compensation & Benefits

While specific figures vary based on experience, we offer a competitive salary package that includes:

• Base salary aligned with industry standards for entry‑level customer success roles.
• Performance‑based bonuses tied to customer satisfaction and retention metrics.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Flexible work hours and a generous paid time off policy.
• Professional development stipend for courses, certifications, and conferences.
• Equity options to share in brighthush’s growth and success.

How to Apply

If you’re passionate about building lasting customer relationships, thrive in a dynamic SaaS environment, and are ready to jumpstart your career at brighthush, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role.

Join brighthush and become a catalyst for customer success, innovation, and growth. Your journey starts here.