Customer Support Specialist – AI‑Powered Front‑Office Solutions at brighthush

About brighthush and the AI‑Driven Front‑Office Revolution

At brighthush, we’re redefining how businesses interact with their clients by harnessing the power of artificial intelligence. Our cutting‑edge AI agents seamlessly handle the day‑to‑day tasks that traditionally consume the time of front‑office staff—answering calls, scheduling appointments, verifying insurance, and coaching teams. From dental practices and medical spas to veterinary hospitals and wellness franchises, our solutions are trusted by thousands of businesses that rely on clear, fast, and reliable customer support.

As a rapidly expanding startup, brighthush thrives on curiosity, ownership, and speed. We’re looking for a Customer Support Specialist who is not only passionate about helping people but also eager to shape the future of support in an AI‑centric environment. If you thrive in a fast‑moving setting, love solving problems, and want to make a tangible impact on our customers’ experience, we want to hear from you.

Key Responsibilities – Own the Entire Support Journey

• First Point of Contact: Serve as the initial touchpoint for all customer inquiries, ensuring a warm, professional, and efficient first impression.
• Ticket Management: Capture, categorize, prioritize, and track every support request in our ticketing system, guaranteeing nothing slips through the cracks.
• Proactive Follow‑Up: Monitor open tickets, chase down necessary information, and close the loop with customers—always meeting or exceeding our response standards.
• Escalation & Collaboration: Identify technical issues that require deeper expertise and route them to the appropriate Implementation or Engineering teams.
• Root Cause Analysis: Spot recurring patterns in support tickets, collaborate with cross‑functional teams, and help drive product improvements.
• Content Creation: Draft clear, friendly, and concise updates for customers, and contribute to our knowledge base by writing help center articles and saved replies.
• Continuous Improvement: Champion initiatives that streamline support processes, enhance customer satisfaction, and elevate the overall support experience.

Essential Qualifications – What We’re Looking For

• 3–5 years of experience in customer support, client service, or a client‑facing role.
• Proficiency with ticketing platforms such as Zendesk, Intercom, Freshdesk, or HubSpot.
• Exceptional written communication skills—capable of explaining complex issues in a clear, kind, and concise manner.
• Highly organized and detail‑oriented, with the ability to juggle multiple open tickets simultaneously.
• Problem‑solving mindset: you dig deep to understand the root cause before escalating.
• Quick learner who adapts to new software and tools with ease, and a genuine curiosity about how AI products work.
• Comfortable operating in a fast‑moving environment where priorities evolve as you learn.

Preferred Experience – Bonus Points That Set You Apart

• Experience supporting B2B SaaS customers.
• Background in appointment‑based businesses such as dental, healthcare, or med‑spa front desks.
• Familiarity with practice management systems.
• Hands‑on experience writing help center articles or support documentation.
• Active use of AI tools in your own workflow.

Skills & Competencies – The Toolbox for Success

• Customer‑centric mindset with a passion for delivering outstanding service.
• Strong analytical skills to identify trends and propose actionable solutions.
• Excellent time‑management and prioritization abilities.
• Collaboration skills: you thrive in cross‑functional teams and communicate effectively with engineering, product, and implementation.
• Adaptability: you remain calm and efficient under changing circumstances.
• Tech‑savvy: comfortable navigating CRM systems, knowledge bases, and AI‑driven tools.

Career Growth & Learning Opportunities at brighthush

At brighthush, your growth is a priority. From day one, you’ll have real ownership of the support function, giving you a unique perspective on how customer interactions shape product development. We offer:

• Mentorship from senior leaders who are passionate about customer success.
• Regular training sessions on AI technologies, industry best practices, and soft‑skill development.
• Clear career pathways—whether you aim to become a Support Manager, Product Specialist, or even a Customer Success Lead.
• Opportunities to lead cross‑functional projects that directly influence product roadmaps.
• Access to industry conferences, webinars, and a vibrant community of AI and customer experience professionals.

Work Environment & Company Culture

Our culture is built on three core values: ownership, curiosity, and speed. We believe in:

• Empowering employees to make decisions and take responsibility for outcomes.
• Encouraging continuous learning and experimentation—mistakes are stepping stones to innovation.
• Maintaining a fast‑paced yet supportive environment where ideas can be shared openly.

We’re a fully remote team, but we maintain a strong sense of community through weekly virtual coffee chats, quarterly all‑hands meetings, and an internal Slack workspace that keeps everyone connected.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with experience.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off and a flexible work‑from‑home policy.
• 401(k) matching program to help you plan for the future.
• Unlimited learning stipend for courses, certifications, and conferences.
• Annual team retreats and social events to foster collaboration and camaraderie.

Why Join brighthush?

When you join brighthush, you’re stepping into a role where every interaction matters. You’ll be the voice that shapes how thousands of businesses experience customer support, and you’ll have the chance to influence product development from the ground up. Our fast‑growing startup environment rewards initiative, creativity, and a relentless focus on customer outcomes.

We’re looking for someone who is ready to take ownership from day one, who loves solving puzzles, and who wants to grow alongside a company that’s at the forefront of AI innovation. If you’re excited to help customers, stay organized, and build a career in an AI‑driven world, we’d love to meet you.

Apply Today and Become a Key Player in the Future of Customer Support

Ready to make a difference? Submit your application now and let’s explore how you can help brighthush deliver world‑class support to our clients while advancing your own career.