Senior Customer Experience Specialist – Remote, AI‑Powered Insurance Technology Innovator – Shape the Future of Asset Protection at brighthush

About brighthush

brighthush is redefining the insurance landscape by merging artificial intelligence with deep industry expertise to create a single, frictionless platform that protects cars, homes, motorcycles, and more. Our mission is simple yet ambitious: to give every customer a trusted digital companion that anticipates needs, uncovers hidden savings, and keeps their physical assets performing at peak value. By turning complex insurance, maintenance, and financing processes into an intuitive journey, we empower people to focus on what matters most—living their lives with confidence and peace of mind.

Why brighthush?

At brighthush, we’re not just building a product; we’re igniting a movement that modernizes an entire industry. Our founders bring decades of experience from leading tech and consulting firms, and they have assembled a team of passionate, high‑performing professionals who treat every customer interaction as an opportunity to innovate. Backed by top‑tier investors and having secured over $240 million in funding, we are positioned as a market leader in insurtech and are poised for rapid expansion.

When you join brighthush, you’ll experience a culture that rewards creativity, ownership, and continuous learning. Your ideas can become live features in days, and you’ll see the direct impact of your work on customer satisfaction and company growth. We offer a competitive hourly wage ($19–$21), equity options, flexible scheduling, and a fully remote setup with all necessary equipment provided. Whether you’re a seasoned professional or a recent graduate, brighthush provides the resources and support to help you thrive.

Role Overview

As a Senior Customer Experience Specialist on our Customer Operations team, you will be the frontline advocate for our users. You’ll guide them through our AI‑powered platform, resolve inquiries, and uncover opportunities to enhance coverage and savings. Your role is dynamic, requiring deep product knowledge, problem‑solving acumen, and a genuine passion for customer service. You will also mentor junior team members, contribute to process improvements, and collaborate closely with product, engineering, and marketing to shape the future of our platform.

Key Responsibilities

• Customer Advocacy: Deliver exceptional support to policyholders via phone, chat, and email, ensuring a smooth, personalized, and proactive experience.
• Proactive Gap Identification: Anticipate customer needs by spotting coverage gaps, qualifying them for discounts, and notifying them of upcoming renewal spikes.
• Product Mastery: Become an expert on our AI platform and the diverse panel of insurance partners, enabling you to recommend the best fit for each customer.
• Issue Resolution: Diagnose and resolve complex inquiries, coordinating with underwriting, claims, and technical teams to deliver timely solutions.
• Service Request Processing: Handle vehicle, driver, lienholder, and policy document requests with precision and speed.
• Feedback Loop: Capture user insights and product pain points, collaborating with product and engineering to drive continuous improvement.
• Team Collaboration: Mentor junior specialists, share best practices, and work closely with cross‑functional teams—Product, Engineering, Marketing—to align on customer priorities and feature rollouts.
• Data‑Driven Decision Making: Analyze customer metrics, identify trends, and recommend actionable improvements to enhance satisfaction and retention.

Essential Qualifications

• 3+ years of experience in customer service, sales, or hospitality, preferably in a high‑volume, remote environment.
• Friendly, positive demeanor with a strong team spirit and a passion for service excellence.
• Excellent verbal and written communication skills, with the ability to explain complex concepts in simple terms.
• Strong problem‑solving abilities, a proactive mindset, and a track record of turning challenges into opportunities.
• High work ethic, self‑management skills, and a commitment to delivering outstanding results in a remote setting.
• Comfortable with technology, including CRM systems, knowledge bases, and collaboration tools.

Preferred Qualifications

• Experience in the insurance or financial services industry, with knowledge of auto, home, or related products.
• Familiarity with AI or data‑driven customer platforms and a curiosity about emerging technologies.
• Previous exposure to a startup environment, where agility and rapid iteration are the norm.
• Background in data analysis or customer insights, with the ability to translate metrics into actionable strategies.

Skills & Competencies

• Customer‑centric mindset with a passion for service excellence.
• Strong analytical and troubleshooting skills, with the ability to diagnose issues quickly.
• Rapid learning ability and adaptability to evolving product features.
• Effective time management, organizational skills, and the capacity to handle multiple priorities.
• Collaboration and cross‑functional communication, with a knack for building relationships across teams.
• Tech‑savvy: comfortable using CRM systems, knowledge bases, and collaboration tools.
• Leadership potential: ability to mentor and guide junior team members.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. You’ll start with a comprehensive onboarding program that covers insurance fundamentals, product knowledge, and advanced customer engagement techniques. Throughout your tenure, you’ll benefit from continuous training modules, micro‑learning sessions, and real‑world projects that keep your skill set sharp and relevant.

Mentorship from senior leaders who have built successful careers in tech and consulting is a cornerstone of our culture. You’ll receive regular one‑on‑one coaching, career mapping sessions, and the chance to shadow product managers and engineers to gain a holistic view of how customer feedback shapes our roadmap.

Clear career paths are defined at brighthush: from Senior Customer Experience Specialist to Lead Specialist, Manager, Director, and beyond. Your performance, initiative, and impact on customer satisfaction metrics will be the primary drivers of advancement. Additionally, you’ll have the opportunity to contribute to product strategy, influence feature rollouts, and lead cross‑functional initiatives that shape the future of our platform.

We also support your professional development through a dedicated budget for industry conferences, certifications, and courses. Whether you’re looking to deepen your knowledge of AI, data analytics, or insurance underwriting, brighthush will help you achieve your goals.

Work Environment & Company Culture

Our remote‑first culture means you can work from anywhere in the United States or Canada, as long as you’re in one of our eligible states. We provide a fully equipped home office setup, including a high‑speed internet stipend, ergonomic chair, and a laptop with the latest software. Our team communicates through Slack, Zoom, and a shared knowledge base, ensuring that collaboration is seamless regardless of location.

At brighthush, we celebrate diversity, equity, and inclusion. Our hiring practices are designed to bring in talent from all backgrounds, and we foster an environment where every voice is heard. We host monthly “Innovation Fridays” where team members present new ideas, and we encourage cross‑departmental hackathons to solve real customer pain points.

Wellness is a priority. We offer mental health resources, virtual fitness classes, and a wellness stipend that can be used for gym memberships, meditation apps, or healthy groceries. Our flexible schedule allows you to balance personal commitments while maintaining high productivity.

Compensation & Benefits

We offer a competitive hourly wage of $19.00–$21.00, plus equity options that allow you to share in the company’s long‑term success. In addition, you’ll receive:

• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with employer matching.
• Paid vacation, sick leave, and paid parental leave.
• Flexible work schedule and fully remote setup with equipment provided.
• Professional development budget and access to industry conferences.
• Wellness programs, including mental health resources and gym stipends.

Eligibility & Location

brighthush is currently hiring full‑time salaried employees who reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada. Full‑time hourly employees are eligible if they reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA. We appreciate your interest and will contact only those under consideration.

Equal Opportunity Employer

brighthush is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions, gender identity, gender expression, age, veteran status, disability, genetic information, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application process. If you need assistance, please contact us at [email protected].

Join the brighthush Revolution

Are you ready to transform the way people protect their most valuable assets? Do you thrive in a fast‑moving, collaborative environment where your ideas can become real features in days? If so, we want you on our team. Apply today and become part of a company that’s not just building a product, but reshaping an entire industry.

To apply, click the link below or send your resume and cover letter to [email protected]. We look forward to hearing from you!