Senior Customer Onboarding & Learning Systems Specialist – Driving Scalable Digital Adoption and AI‑Powered Learning at brighthush
About brighthush
brighthush is a global trailblazer in cloud‑based solutions that empower membership‑centric businesses—gyms, sports clubs, and recreation centers—to streamline operations, elevate member engagement, and accelerate growth. With a portfolio of award‑winning software, brighthush serves thousands of customers across more than 30 countries, delivering a seamless, data‑driven experience that transforms how facilities manage their day‑to‑day activities.
Our mission is simple: make every member’s journey effortless and every facility’s operation flawless. To achieve this, we invest heavily in customer success, product innovation, and a culture that values curiosity, collaboration, and continuous improvement. As we expand, we’re looking for a dynamic, hands‑on specialist who can shape the future of onboarding and learning at brighthush.
Why brighthush?
At brighthush, you’ll join a team that is redefining the fitness and recreation industry through technology. We are not just a software vendor; we are a partner that walks with our customers from the first click to long‑term success. Our people thrive in an environment that encourages experimentation, rewards results, and celebrates every milestone—big or small.
When you work with us, you’ll experience:
- Access to cutting‑edge AI and digital adoption tools that keep you at the forefront of learning innovation.
- Opportunities to influence product roadmaps by translating real‑world customer insights into actionable features.
- A culture that rewards curiosity, promotes continuous learning, and supports work‑life balance.
- Global collaboration with teams in North America, Europe, and Asia, giving you a truly international perspective.
Role Overview
As the Senior Customer Onboarding & Learning Systems Specialist, you will be the bridge between our customers and the brighthush platform. You’ll deliver high‑impact training, architect a next‑generation self‑guided onboarding ecosystem, and champion the integration of AI‑powered tools to accelerate adoption. This is a unique blend of customer‑facing expertise and technical innovation—ideal for someone who thrives on building scalable learning experiences and enjoys collaborating across teams.
Key Responsibilities
Deliver Client Training & Onboarding
- Serve as the subject‑matter expert for all brighthush products, guiding new clients through the critical first months of implementation.
- Assess each client’s goals, industry context, and operational challenges to design customized training plans that align with their success metrics.
- Conduct live, interactive training sessions (via brighthush or similar platforms) for both basic and advanced usage, tailoring the pace and depth to each client’s technical comfort level.
- Partner with Sales and Account Management to synchronize onboarding timelines, ensuring a smooth handoff and on‑track delivery.
- Maintain a patient, professional demeanor when resolving client questions, turning challenges into opportunities for deeper engagement.
- Recommend product features that unlock additional value, and Apply for this job