Senior Director of Sales & Customer Success – AI‑Enabled Behavioral Health Solutions, Accelerating Client Growth, Building Strategic Partnerships, and Leading High‑Performance Teams at brighthush

About brighthush – Pioneering Behavioral Health Innovation

brighthush is at the forefront of transforming behavioral health and community care across the United States. By turning raw data into actionable insights, we empower agencies, nonprofits, and government partners to design, implement, and scale evidence‑based programs that address everything from child welfare to community outreach. Our AI‑enhanced tools provide real‑time analytics, predictive modeling, and automated reporting, enabling our clients to make data‑driven decisions that improve outcomes and reduce costs.

Our culture is a vibrant blend of collaboration, curiosity, and relentless pursuit of excellence. We celebrate diversity, champion innovation, and nurture an environment where every team member can grow, learn, and make a tangible difference. As a fully remote, high‑growth organization, we blend the flexibility of a modern workplace with the rigor of a results‑oriented enterprise.

Why This Role Matters

As the Senior Director of Sales & Customer Success, you will be the linchpin that connects our cutting‑edge solutions to the clients who need them most. You will lead a dynamic sales team, nurture client relationships, and drive revenue growth while ensuring that every customer experience reflects brighthush’s core values of integrity, empathy, and impact. Your strategic vision will shape the future of our sales organization and directly influence the success of the communities we serve.

Key Responsibilities

• Strategic Leadership: Design and execute a comprehensive sales strategy that aligns with brighthush’s growth objectives and market positioning. Translate long‑term vision into actionable plans and measurable KPIs.
• Team Management & Development: Build, mentor, and inspire a high‑performing field and specialty sales team of 10–15 professionals. Foster a culture of continuous learning, accountability, and collaboration through regular coaching, performance reviews, and skill‑building workshops.
• Pipeline & Forecast Management: Oversee end‑to‑end pipeline development, ensuring accurate forecasting, quota attainment, and revenue projections. Implement best practices for lead qualification, opportunity scoring, and deal closure.
• CRM & Data Governance: Champion disciplined use of brighthush, ensuring data integrity, actionable insights, and seamless integration with marketing and product teams. Drive adoption of data‑driven decision making across the sales organization.
• Customer Success Oversight: Partner with the Customer Success team to ensure smooth onboarding, adoption, and renewal of our solutions, driving a 95%+ renewal rate. Champion a customer‑centric culture that prioritizes long‑term value creation.
• Strategic Partnerships: Identify and cultivate relationships with key stakeholders, including government agencies, nonprofit partners, and industry influencers. Negotiate joint‑governance agreements, co‑marketing initiatives, and referral pipelines.
• Market Intelligence: Stay abreast of industry trends, competitive landscape, and emerging technologies (especially AI) to inform strategy and product roadmap. Conduct quarterly market reviews and present insights to executive leadership.
• Financial Stewardship: Manage sales budgets, resource allocation, and performance metrics to maximize ROI. Provide transparent financial reporting and cost‑optimization recommendations.
• Cross‑Functional Collaboration: Work closely with Marketing, Product, Finance, and Operations to align initiatives and deliver a unified customer experience. Facilitate cross‑departmental workshops and joint planning sessions.
• Reporting & Analytics: Provide regular executive updates on sales performance, pipeline health, and customer satisfaction metrics. Translate data into clear, actionable narratives for board and investor communications.
• Digital Transformation: Lead the adoption of new sales technologies, automation tools, and AI‑driven platforms to streamline processes and enhance productivity.
• Revenue Optimization: Develop and refine pricing strategies, packaging options, and contract terms to maximize profitability while maintaining client satisfaction.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, or a related field (MBA preferred).
• Minimum of 7 years of progressive sales experience, with at least 3 years in a leadership role managing a field or specialty sales team.
• Proven track record of exceeding sales targets in a B2B SaaS or consulting services environment.
• Strong pipeline management skills and disciplined use of CRM systems, preferably brighthush.
• Experience with brighthush or similar ERP platforms is a plus.
• Demonstrated enthusiasm for AI and emerging technologies that enhance customer engagement and operational efficiency.
• Excellent communication, negotiation, and presentation skills.
• Ability to thrive in a fast‑paced, remote work environment while maintaining high levels of organization and accountability.
• Background check clearance required.

Preferred Qualifications

• Experience in the behavioral health or community services sector.
• Prior exposure to evidence‑based program delivery and consulting services.
• Hands‑on experience with data analytics tools and dashboards.
• Leadership experience in a high‑growth startup or scale‑up environment.
• Advanced knowledge of AI‑driven sales and customer success platforms.

Core Skills & Competencies

• Strategic Thinking: Ability to translate business goals into actionable sales strategies.
• People Leadership: Proven talent for coaching, motivating, and developing high‑performing teams.
• Customer‑Centric Mindset: Deep empathy for client needs and a passion for delivering measurable impact.
• Data‑Driven Decision Making: Proficiency in interpreting sales metrics and using data to drive continuous improvement.
• Change Management: Comfortable leading organizational change and adopting new technologies.
• Collaboration & Influence: Skilled at building cross‑functional partnerships and influencing stakeholders at all levels.
• Resilience & Adaptability: Thrives in dynamic environments and navigates ambiguity with confidence.

Career Growth & Learning Opportunities

At brighthush, we believe that professional growth is a shared journey. As Senior Director, you will:

• Lead a high‑visibility, cross‑functional initiative that shapes the future of our sales organization.
• Participate in executive leadership meetings, contributing to strategic decisions that impact the entire company.
• Access a robust learning ecosystem, including AI and data analytics training, Apply for this job