Senior Customer Operations Manager – Post‑Sale Logistics & Supply Chain Excellence for Advanced Tactical Communications Solutions at brighthush

About brighthush

At brighthush, we believe that every line of code, every circuit board, and every conversation begins with people. As a global community of engineers, strategists, and innovators, we are united by a single, relentless mission: to keep people safer everywhere. Our cutting‑edge MANET and MIMO communications systems empower defense, law‑enforcement, and public‑safety agencies to stay connected in the most challenging environments—on the ground, in the air, and at sea. By building resilient, mission‑critical technology, we help protect people, property, and places, fostering collaboration that is essential for safer communities, schools, hospitals, businesses, and nations.

brighthush is more than a technology provider; we are a partner to the world’s most critical missions. Our solutions are battle‑proven, field‑tested, and trusted by agencies around the globe. If you want to work on technology that matters, to help keep heroes connected, and to build a safer future, brighthush is the place for you.

Position Overview

We are looking for a dynamic Senior Customer Operations Manager to join our Sales Operations team. In this role, you will be the primary post‑sale operational liaison between brighthush’s manufacturing and our largest North American customers. You will manage purchase orders, production schedules, and delivery coordination to guarantee that components arrive on time and integrate seamlessly into the customer’s production roadmap. The role requires a blend of operational expertise, customer‑centric communication, and a passion for mission‑critical technology.

Key highlights:

• Report directly to the Senior Director of Global Sales Operations and Enablement.
• Full‑time remote position with up to 30% travel to our headquarters in Los Angeles and across the continental U.S.
• Competitive salary range of $85,000 – $95,000, plus comprehensive benefits.
• Opportunity to work with a world‑class team that values innovation, integrity, and impact.

Core Responsibilities

• Customer Liaison & Escalation Management: Serve as the primary point of contact for key North American customers post‑sale, addressing day‑to‑day operational needs and escalations with professionalism and speed.
• Quarterly Business Reviews (QBRs): Lead QBRs to present delivery performance, quality metrics, and production roadmap alignment, ensuring transparency and continuous improvement.
• Demand Planning Collaboration: Work closely with customer demand planners to ingest and track production forecasts, translating them into actionable data for internal manufacturing and supply‑chain teams.
• Purchase Order & Delivery Oversight: Track and manage open purchase orders, ensuring on‑time delivery commitments are met. Partner with manufacturing and logistics to resolve any delays or discrepancies.
• Technical Integration & Issue Resolution: Identify and elevate technical integration challenges, managing the formal escalation process for hardware defects, shipping issues, or field failures.
• Return Merchandise Authorization (RMA) Management: Oversee the RMA process to guarantee timely replacement of failed components and recovery of units for failure analysis.
• Process Improvement: Continuously assess operational workflows, propose enhancements, and implement best practices to increase efficiency and customer satisfaction.
• Cross‑Functional Collaboration: Partner with engineering, manufacturing, logistics, and quality assurance teams to align on customer requirements and production timelines.
• Travel & On‑Site Support: Travel up to 30% of the time to our Los Angeles headquarters and key customer sites across the U.S. to build relationships, conduct on‑site reviews, and support field operations.

Essential Qualifications

• Bachelor’s degree in Operations, Supply Chain Management, Business, or a related field.
• Minimum of 3 years of experience in post‑sale operations, account management, or technical project coordination—preferably within a defense hardware or manufacturing environment.
• Proven ability to analyze production schedules, purchase orders, and demand forecasts to identify and resolve discrepancies.
• Excellent communication skills, with the ability to translate complex customer business needs into actionable internal plans.
• Proficiency in Microsoft Office, especially Excel; experience with Oracle or similar ERP systems is a plus.
• Must be a U.S. Person (U.S. Citizen or Permanent Resident) due to federal contract requirements.
• Successful completion of a background check and drug test is required.

Preferred Knowledge, Skills, and Abilities

• Military background with experience in logistics, operations, or program coordination.
• Familiarity with defense hardware, communications systems, or tactical equipment.
• Experience working in OEM or government contract environments.
• Strong analytical mindset and data‑driven decision‑making.
• Ability to thrive in a fast‑paced, high‑impact environment.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology we build. As a Senior Customer Operations Manager, you will:

• Lead cross‑functional initiatives that shape the future of our supply‑chain strategy.
• Mentor junior team members and share best practices across the organization.
• Participate in global product development workshops and strategy sessions.
• Access continuous learning programs, including certifications in supply‑chain management, project management, and advanced analytics.
• Advance into senior leadership roles such as Director of Customer Operations, Global Supply‑Chain Lead, or Vice President of Operations.

Work Environment & Company Culture

brighthush is built on a foundation of trust, collaboration, and purpose. Our culture is defined by:

• People‑First Philosophy: Every employee is valued, heard, and empowered to bring their authentic self to work.
• Innovation‑Driven Mindset: We encourage experimentation, celebrate failures as learning opportunities, and reward bold ideas.
• Community Impact: Our work directly supports public safety and national security, giving every task a meaningful purpose.
• Inclusive Environment: We are committed to diversity, equity, and inclusion, ensuring all voices are represented and respected.
• Flexible Work Options: Remote work, flexible hours, and a results‑oriented approach allow you to balance professional and personal commitments.

Compensation & Benefits

We offer a competitive salary range of $85,000 – $95,000 annually, commensurate with experience and performance. In addition, you will receive:

• Annual incentive bonus plans tied to company and individual performance.
• Comprehensive medical, dental, and vision coverage.
• 401(k) plan with company match.
• 10 paid holidays and generous paid time off (PTO) package.
• Employee Stock Purchase Plan (ESPP) to share in our success.
• Paid parental and family leave.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.
• Access to cutting‑edge technology and tools to excel in your role.

Why brighthush?

When you join brighthush, you become part of a mission‑driven organization that values your expertise, supports your growth, and celebrates your contributions. You will:

• Work on technology that saves lives and protects communities.
• Collaborate with world‑class engineers, strategists, and leaders.
• Enjoy a culture that prioritizes work‑life balance, inclusion, and continuous learning.
• Receive recognition and rewards for your impact.

We are proud of our people‑first culture and our commitment to delivering on the promise of a safer world. If you are passionate about operational excellence, eager to support critical missions, and ready to make a tangible difference, we want to hear from you.

How to Apply

Ready to take the next step in your career? Submit your resume and a cover letter outlining why you are the ideal fit for the Senior Customer Operations Manager role at brighthush. We look forward to exploring how your skills and experience can help us keep our heroes connected.

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accommodations during the hiring process, please let us know.