Senior Customer Operations & Pre‑Sales Enablement Manager – Space & Defense Solutions – Remote Poland

About brighthush

brighthush is a trailblazing technology leader that is redefining how the world perceives and interacts with space. By combining cutting‑edge radar systems with artificial intelligence and advanced analytics, we create a real‑time, living map of space activity that empowers governments, defense agencies, and commercial partners to make smarter, safer decisions. Our mission is to bring clarity to the ever‑expanding space environment, ensuring that every stakeholder—from satellite operators to national security agencies—has the data they need to thrive.

Founded on a passion for innovation and a commitment to excellence, brighthush has rapidly grown into a global force in space situational awareness. We operate in a highly regulated, complex technical landscape that demands precision, reliability, and a deep understanding of defense and aerospace requirements. Our culture is built on collaboration, continuous learning, and a relentless focus on customer success.

Role Overview

We are seeking a seasoned Senior Customer Operations & Pre‑Sales Enablement Manager to join our dynamic team. This pivotal role bridges the gap between our technical solutions and the end‑users who rely on them. As a key member of the sales and customer success organization, you will drive pre‑sales support, develop training materials, and coordinate cross‑functional initiatives that ensure our customers receive the highest level of service and value.

Based in Poland, you will work remotely, collaborating with colleagues across Europe, the United States, and beyond. Your deep experience in defense, government, space, aerospace, or other complex technical environments will be essential to translating technical concepts into actionable insights for our clients.

Key Responsibilities

• Pre‑Sales Support: Partner with the sales team to understand customer requirements, craft tailored technical presentations, and conduct product demonstrations that highlight the unique value of brighthush’s space analytics platform.
• Training Development: Design, author, and deliver comprehensive training programs—including onboarding modules, advanced use‑case workshops, and certification courses—for both internal teams and external customers.
• Cross‑Functional Coordination: Act as the liaison between engineering, product management, customer success, and marketing to ensure alignment on product roadmaps, feature releases, and customer feedback loops.
• Customer Engagement: Build and maintain strong relationships with key stakeholders in defense and aerospace organizations, serving as a trusted advisor on space situational awareness and operational best practices.
• Process Optimization: Identify and implement improvements to pre‑sales workflows, training delivery methods, and knowledge‑management systems to increase efficiency and customer satisfaction.
• Metrics & Reporting: Track and analyze key performance indicators such as training completion rates, customer adoption metrics, and sales enablement effectiveness, providing actionable insights to leadership.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and workshops, sharing expertise on space analytics and fostering brand visibility.

Essential Qualifications

• Minimum of 10 years of progressive experience in defense, government, space, aerospace, or similarly complex technical sectors.
• Proven track record of managing customer-facing initiatives, including pre‑sales support and post‑sale training.
• Exceptional communication skills—both written and verbal—in English, with the ability to translate complex technical concepts into clear, compelling narratives.
• Strong coordination and project‑management abilities, demonstrated through successful cross‑functional collaboration.
• Experience with customer success or sales enablement roles in a technology or defense environment.
• Proficiency in creating training materials, e‑learning modules, and knowledge‑base documentation.
• Demonstrated ability to thrive in a remote, distributed team setting.

Preferred Qualifications

• Background in space situational awareness, radar technology, or AI‑driven analytics.
• Experience with SaaS or cloud‑based solutions in a B2B context.
• Knowledge of regulatory frameworks and compliance standards relevant to defense and aerospace.
• Fluency in Polish or other European languages.
• Certifications in project management (PMP, PRINCE2) or instructional design (e.g., ATD).
• Previous involvement in product launch or go‑to‑market strategy.

Skills & Competencies

• Strategic Thinking: Ability to align customer needs with brighthush’s product roadmap and business objectives.
• Technical Fluency: Comfortable discussing radar, AI, and data analytics concepts with both technical and non‑technical audiences.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and building long‑term partnerships.
• Analytical Acumen: Strong data‑driven decision‑making skills, with proficiency in using analytics tools to measure training and sales effectiveness.
• Adaptability: Comfortable navigating a fast‑paced, evolving industry and adjusting priorities as needed.
• Collaboration: Proven ability to work effectively with engineering, product, marketing, and sales teams across time zones.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in technology, sales, and customer success.
• Regular training on emerging space technologies, AI advancements, and industry best practices.
• Opportunities to lead cross‑functional projects that shape the future of our product suite.
• Clear career pathways into senior leadership roles such as Director of Customer Success, Head of Pre‑Sales, or VP of Product Enablement.
• Participation in industry conferences, hackathons, and research collaborations.

Work Environment & Culture

brighthush fosters a culture of innovation, transparency, and inclusion. Our remote work model empowers employees to balance professional and personal commitments while staying connected through:

• Weekly virtual town halls and team‑building events.
• Open‑door communication channels with leadership.
• Collaborative tools that enable seamless cross‑regional collaboration.
• Regular feedback loops and performance reviews that focus on growth.

We celebrate diversity and encourage a workplace where every voice is heard and every idea is valued.

Compensation & Benefits

We offer a competitive salary range of PLN 322,400 per year, commensurate with experience and performance. In addition, you will enjoy:

• Generous paid time off (PTO) and flexible holiday scheduling.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Retirement savings plan with company matching.
• Professional development stipend for courses, certifications, and conferences.
• Equity participation in a company that is rapidly scaling.
• Remote work stipend to support home‑office setup.
• Employee referral program with competitive bonuses.

How to Apply

Ready to take the next step in your career and help shape the future of space awareness? Submit your application through our career portal or send your resume and cover letter directly to [email protected]. We look forward to learning how your expertise can contribute to our mission of delivering unparalleled space situational awareness to the world.

Join brighthush Today

As a Senior Customer Operations & Pre‑Sales Enablement Manager, you will be at the forefront of a transformative industry, working with a team that values innovation, collaboration, and customer success. If you are passionate about space technology, thrive in a complex technical environment, and want to make a tangible impact on national security and commercial space operations, brighthush invites you to apply now. Together, we will map the future of space and ensure that every stakeholder has the insight they need to navigate it safely and effectively.