Senior Customer Operations Product Manager – MBA‑Focused Digital Innovation Lead at brighthush (Remote, 10‑Week Internship)

About brighthush

brighthush is redefining the entertainment landscape by blending cutting‑edge technology with a relentless focus on customer delight. Our mission is simple: deliver seamless, personalized experiences that let people connect with the content they love—anytime, anywhere. As a global leader in media and communications, we invest heavily in innovation, data‑driven insights, and a culture that empowers every team member to push boundaries.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking Digital Services Team that is shaping the future of how audiences discover, consume, and interact with entertainment. This internship offers you a front‑row seat to:

• Work on high‑impact, customer‑centric product initiatives that span web, mobile, and emerging digital channels.
• Collaborate with seasoned product managers, engineers, designers, data scientists, and marketing strategists.
• Own end‑to‑end product lifecycles—from ideation and market research to launch and performance measurement.
• Build a portfolio of tangible deliverables that showcase your strategic thinking and execution skills.
• Grow your network across multiple business units and gain mentorship from senior leaders.

Program Overview

This is a 10‑week, fully remote internship designed for MBA candidates who are passionate about digital product management and customer experience. The program runs in two possible blocks:

• June 7 – August 13
• June 14 – August 20

Eligibility: Must hold full U.S. work authorization now and in the future. Compensation ranges from $20 to $28 per hour, commensurate with experience level (undergraduate vs. graduate). In addition to competitive pay, interns receive access to brighthush’s learning resources, mentorship, and the opportunity to transition into full‑time roles.

Key Responsibilities

As a Customer Operations Product Manager Intern, you will:

• Ideate and prototype digital-first experiences that integrate seamlessly into our omni‑channel ecosystem, ensuring a consistent and engaging customer journey.
• Partner with cross‑functional teams—including customer care, IT, finance, and marketing—to translate customer insights into actionable product initiatives that drive success and operational efficiency.
• Define opportunity scope and success metrics for new concepts, collaborating with technology partners to build prototypes and validate assumptions.
• Prioritize and build business cases that secure funding and stakeholder buy‑in, using data‑driven analysis and clear value propositions.
• Manage product roadmaps by balancing customer value, business impact, and technical feasibility, ensuring alignment with strategic objectives.
• Translate high‑level concepts into detailed user stories (epic and capability level) that guide delivery teams and set clear expectations.
• Conduct competitive and market analysis, develop performance metrics, and produce forecasts that inform strategic decisions across the organization.
• Champion a culture of continuous improvement by gathering feedback, iterating on solutions, and measuring outcomes against defined KPIs.

Essential Qualifications

• Current MBA candidate or recent graduate with a strong academic record.
• Hands‑on experience in digital product management—web, mobile apps, virtual assistants, chat, IVR, or similar platforms.
• Proficiency in translating business strategy into consumer‑facing digital products.
• Strong analytical skills: financial modeling, competitive analysis, and predictive analytics.
• Demonstrated ability to lead cross‑functional initiatives, influence stakeholders, and drive consensus.
• Excellent communication—oral, written, and presentation—across all levels of the organization.
• Technical acumen: understanding of software development life cycles, web technologies, and data pipelines.
• Adaptability to fast‑paced, ambiguous environments while maintaining a laser focus on customer experience and business results.

Preferred Qualifications

• Full product life‑cycle management experience, from concept to launch.
• Proficiency in customer journey mapping and experience design.
• Hands‑on experience with tools such as Google Analytics, Jira Align, Scaled Agile Framework (SAFe), PowerBI, and Quantum Metric.
• Familiarity with Voice of the Customer (VoC) platforms like Qualtrics or Medallia.
• Advanced presentation skills—capable of building executive‑level decks in Microsoft PowerPoint.

Skills & Competencies

• Strategic thinking and analytical rigor.
• Customer‑centric mindset with a passion for solving real‑world problems.
• Project management and prioritization in a matrixed organization.
• Data literacy: ability to interpret dashboards, run A/B tests, and derive actionable insights.
• Agile methodology and familiarity with product backlog grooming.
• Strong interpersonal skills—collaboration, negotiation, and conflict resolution.
• Resilience and agility in a rapidly evolving digital landscape.

Career Growth & Learning Opportunities

Interns at brighthush receive:

• Mentorship from senior product leaders who guide you through real‑world challenges.
• Access to internal training programs on product strategy, data analytics, and emerging technologies.
• Opportunities to present findings and recommendations to executive leadership.
• Potential for full‑time offers upon successful completion of the internship, especially for high‑performing candidates.
• Exposure to a global network of professionals across media, technology, and customer experience domains.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy culture where innovation thrives. We value:

• Transparency and open communication across all levels.
• Continuous learning—whether through formal courses, hackathons, or peer‑to‑peer knowledge sharing.
• Work‑life balance, supported by flexible remote work arrangements.
• Diversity of thought, encouraging diverse perspectives to drive better products.
• A commitment to sustainability and social responsibility in all our initiatives.

Compensation & Perks

Interns earn competitive hourly rates ($20–$28) based on experience level. In addition to pay, you’ll enjoy:

• Health, dental, and vision benefits for full‑time employees (eligible after internship completion).
• Paid time off and flexible scheduling.
• Access to brighthush’s digital learning library and industry conferences.
• Employee discount programs on entertainment and tech products.
• Opportunity to contribute to high‑impact projects that shape the future of media consumption.

How to Apply

Ready to make an impact and accelerate your career in product management? Submit your application today and join the brighthush team in redefining entertainment for the next generation.