Senior Customer Project Manager – Diagnostic Solutions Implementation & Stakeholder Leadership at brighthush

Why brighthush?

At brighthush we believe that a healthier future is the catalyst for every breakthrough we pursue. With more than 100,000 dedicated professionals spanning over 100 countries, we are united by a single purpose: to advance science, deliver innovative diagnostic solutions, and ensure that every person—today and for generations to come—has access to the healthcare they deserve. Our culture celebrates individuality, encourages open dialogue, and empowers every voice to shape the future of health. When you join brighthush, you become part of a global community that values authenticity, collaboration, and relentless curiosity.

Position Overview – Customer Project Manager

We are seeking an experienced Customer Project Manager to lead complex, high‑impact implementations of our diagnostic products and services at customer sites across the United States. In this role, you will act as a trusted advisor, orchestrating cross‑functional teams, managing risk, and delivering seamless project outcomes that exceed customer expectations. This is a field‑based, remote‑first position with modest travel requirements, designed for a strategic thinker who thrives in dynamic, multi‑stakeholder environments.

Key Responsibilities

• Strategic Project Design & Execution: Craft, gain consensus on, and drive professional project strategies for large‑scale diagnostic system implementations, ensuring alignment with brighthush policies, regulatory standards, and customer objectives.
• Stakeholder Leadership: Identify, engage, and secure commitment from internal brighthush experts and external customer representatives, forming high‑performing project teams that deliver on scope, schedule, and quality.
• Work Planning & Accountability: Collaborate with multidisciplinary stakeholders to develop detailed work plans, assign clear duties, and establish accountability matrices that keep projects on track.
• Program Championing: Serve as the primary champion for each implementation, navigating business processes, mitigating risks, and ensuring seamless hand‑offs across pre‑purchase, order, pre‑implementation, implementation, and post‑project review phases.
• Continuous Improvement: Recommend, design, and institutionalize policies and processes that elevate operational efficiency, enhance service delivery, and support long‑term strategic goals for brighthush Diagnostics.
• Mentorship & Coaching: Provide guidance, coaching, and knowledge transfer to junior project managers and peers, fostering a culture of learning and professional growth.
• Travel Coordination: Manage approximately 10‑15% travel across the United States, including overnight stays, to support on‑site implementation activities and customer engagements.

Minimum Qualifications

• Bachelor’s degree in a related discipline (e.g., Engineering, Life Sciences, Business) or equivalent combination of education and experience.
• At least 5 years of progressive experience in the diagnostics or related healthcare product industry, with a proven track record of managing complex, high‑risk projects.

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent credential.
• Proficiency with cloud‑based project management platforms (e.g., Microsoft Project Online, Smartsheet, Asana) and other collaborative software tools.
• Deep understanding of internal systems, business procedures, and regulatory environments within the diagnostics sector.
• Familiarity with key competitors, market trends, and emerging technologies in in‑vitro diagnostics.
• Experience implementing Laboratory Information Systems (LIS) and IT middleware solutions.
• Strong communication, influencing, leadership, conflict resolution, and negotiation skills.

Core Skills & Competencies

• Project Management Excellence: Mastery of project lifecycle methodologies (Waterfall, Agile, Hybrid) and ability to tailor approaches to customer needs.
• Technical Acumen: Solid grasp of molecular diagnostics, clinical chemistry, immunoassays, point‑of‑care testing, and next‑generation sequencing technologies.
• Customer‑Centric Mindset: Ability to translate complex technical concepts into clear business value propositions for diverse stakeholder groups.
• Analytical Problem‑Solving: Proactive identification of risks, development of mitigation strategies, and data‑driven decision making.
• Collaboration & Influence: Skilled at building consensus across functional boundaries, both within brighthush and with external partners.
• Adaptability: Comfortable navigating ambiguous environments, shifting priorities, and evolving regulatory landscapes.

Location & Travel

This role is remote‑first, but candidates must reside within 50 miles of a major U.S. metropolitan airport to facilitate travel. Expect 10‑15% travel, primarily overnight, to customer sites across the United States. Relocation assistance is not provided.

Compensation & Benefits

Base salary for this position in the Indianapolis market ranges from $105,000 to $195,000 annually, commensurate with experience, qualifications, and geographic location. In addition to a competitive base, eligible employees may receive a discretionary annual bonus tied to individual and brighthush performance. Our comprehensive benefits package includes:

• Medical, dental, and vision coverage with multiple plan options.
• Generous paid time off, holidays, and flexible work arrangements.
• Retirement savings plans with company matching contributions.
• Life and disability insurance.
• Professional development stipend and tuition reimbursement.
• Employee assistance programs, wellness resources, and mental health support.
• Access to cutting‑edge diagnostic technologies and continuous learning opportunities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Project Manager, you will gain exposure to:

• Strategic partnerships with leading healthcare institutions and laboratories.
• Cross‑functional collaboration with product development, regulatory affairs, and commercial teams.
• Leadership pathways into senior program management, portfolio leadership, or regional operations roles.
• Mentorship programs that connect you with senior executives and industry thought leaders.
• Opportunities to contribute to global implementation best‑practice frameworks and thought leadership publications.

Culture & Values at brighthush

Our culture is built on four pillars:

• Authenticity: We celebrate the unique qualities each individual brings, fostering an environment where you can be yourself.
• Collaboration: Open dialogue and genuine connections drive innovative solutions.
• Impact: Every project you lead directly contributes to improving patient outcomes worldwide.
• Continuous Learning: We invest in your growth through training, certifications, and exposure to emerging technologies.

We are an equal‑opportunity employer. brighthush is committed to a workplace free from discrimination, where all employees are evaluated on merit, qualifications, and competence. Accommodations are available for candidates with disabilities throughout the recruitment process.

How to Apply

If you are ready to shape the future of diagnostics, lead high‑stakes projects, and make a tangible difference in global health, we invite you to submit your application today. Click the link below to begin your journey with brighthush:

Apply To This Job

Join us in building a healthier future—together.

At brighthush, every voice matters, every idea counts, and every project you deliver brings us one step closer to a world where health is accessible to all. Take the next step in your career and become a catalyst for change.