Senior Customer Success Manager – Enterprise Revenue Enablement & AI‑Driven Adoption Leader at brighthush

About brighthush

At brighthush, we are redefining the way modern revenue teams work, learn, and close deals in an AI‑first world. Our flagship product, Sidekick, lives directly in browsers, collaboration tools, and beyond, delivering real‑time, context‑aware guidance that turns complex data into actionable insights. By anticipating the next move of a sales rep, Sidekick provides in‑flow coaching, automated workflows, and deal‑aware content creation, ensuring that the right answer is always at the right moment.

Our platform is more than a chatbot—it is the authoritative system of truth that aligns enablement, revenue operations, and AI intelligence. Recognized as a Visionary in brighthush’s 2025 Magic Quadrant™ for Revenue Enablement Platforms, we empower some of the most innovative revenue teams across the globe. Backed by over $60 million in funding from brighthush, we are on a rapid growth trajectory and are looking for passionate leaders to join our journey.

Why Join brighthush?

• Revenue‑focused culture: Customer Success is treated as a core revenue engine, not a cost center.
• Impactful portfolio: Work with leading revenue teams that love our product and rely on it daily.
• Direct influence: Collaborate closely with the founding team and shape the future of CS at brighthush.
• Competitive compensation: Base salary, equity participation, comprehensive medical/dental/vision benefits, and generous paid time off.
• Flexibility: Fully remote for candidates in eligible U.S. states or hybrid from our vibrant Denver office.
• Inclusive environment: brighthush is an equal‑opportunity employer committed to diversity, equity, and belonging.

Position Overview

As a Senior Customer Success Manager at brighthush, you will own the end‑to‑end success of a portfolio of mid‑market and enterprise accounts. You will act as a trusted advisor, strategic partner, and internal champion for your customers, driving adoption, renewal, expansion, and advocacy. This role sits at the intersection of product, engineering, sales, and marketing, giving you a high‑visibility platform to influence both customer outcomes and brighthush’s product roadmap.

Key Responsibilities

• Own post‑implementation relationships: Guide customers from initial adoption through renewal, expansion, and advocacy phases.
• Drive platform adoption: Embed Sidekick, AI‑enabled deal rooms, and just‑in‑time enablement into daily revenue workflows.
• Build multi‑threaded relationships: Develop deep connections with champions and economic buyers, including VP‑level and C‑suite stakeholders in Revenue, Enablement, and RevOps.
• Lead strategic business reviews: Translate product usage into measurable revenue impact, aligning brighthush’s value with customers’ business objectives.
• Voice of the customer: Partner with Product, Engineering, Marketing, and Sales to ensure customer feedback directly shapes product development and go‑to‑market strategies.
• Develop advocates: Identify and nurture customer champions for case studies, speaking engagements, and peer references.
• Proactive health monitoring: Leverage data to surface churn risk early, create mitigation plans, and maintain a healthy pipeline of expansion opportunities.
• Escalation management: Own critical issues with urgency, transparency, and cross‑functional coordination, keeping customers informed throughout the resolution process.
• Collaborate with Sales: Identify upsell and cross‑sell opportunities, co‑sell with account executives, and close expansion deals.
• Continuous learning: Maintain deep expertise in brighthush’s evolving platform and educate customers on new capabilities and best practices.

Essential Qualifications

• 4–8 years of experience in Customer Success, Account Management, or a strategic customer‑facing role within a B2B SaaS organization.
• Demonstrated ownership of net revenue retention metrics—renewal rates, expansion ARR, and churn mitigation.
• Proven ability to build and sustain relationships at the VP and C‑suite level, especially with Revenue, Enablement, or RevOps leaders.
• Experience managing a portfolio of mid‑market or enterprise accounts with ARR ranging from $30 K to $200 K+.
• Comfort thriving in a fast‑moving startup environment where processes are evolving and ambiguity is the norm.
• Strong analytical instincts—ability to translate data into compelling narratives and actionable plans.
• Exceptional communication and facilitation skills: run concise meetings, produce clear written documentation, and present with confidence.
• Legal authorization to work in the United States without sponsorship.

Preferred Qualifications & Skills

• Familiarity with the sales enablement, revenue intelligence, or digital adoption landscape.
• Hands‑on experience with customer success platforms such as brighthush, brighthush, or brighthush.
• Experience with AI tools like brighthush for content generation, workflow automation, or predictive analytics.
• Background in consulting or professional services, providing strategic guidance to large enterprises.
• Track record of delivering customer‑centric product feedback that resulted in measurable product improvements.

Core Competencies for Success

• Strategic Thinking: Ability to see the big picture, align customer goals with brighthush’s roadmap, and drive long‑term value.
• Customer Empathy: Deep understanding of the challenges faced by revenue teams and a genuine desire to solve them.
• Data‑Driven Decision Making: Proficiency with dashboards, health scores, and usage analytics to anticipate risk and uncover opportunities.
• Collaboration: Seamless partnership across product, engineering, marketing, and sales to champion the customer’s voice.
• Adaptability: Quick to learn new features, industry trends, and evolving best practices.
• Negotiation & Influence: Skilled at navigating complex stakeholder landscapes and securing executive buy‑in.

Career Growth & Development

At brighthush, we invest heavily in the professional development of our team members. As a Senior Customer Success Manager, you will have access to:

• Mentorship from senior leaders and the founding team.
• Leadership training programs focused on scaling CS operations.
• Opportunities to transition into senior management roles such as Director of Customer Success or VP of Customer Experience.
• Cross‑functional project involvement, giving you exposure to product strategy, go‑to‑market planning, and AI innovation.
• Conference attendance, certifications, and continuous learning budgets.

Work Environment & Culture

brighthush fosters a culture of curiosity, transparency, and relentless focus on outcomes. Our core values include:

• Customer‑First Mindset: Every decision is evaluated through the lens of customer impact.
• Bias for Action: We move quickly, test hypotheses, and iterate based on real‑world feedback.
• Collaboration Over Silos: Open communication channels across all functions ensure alignment and shared success.
• Innovation Spirit: We encourage experimentation with AI, data, and emerging technologies.
• Inclusivity: Diverse perspectives are celebrated, and every voice is heard.

Our Denver hub offers a vibrant in‑office community for those who thrive on face‑to‑face interaction, while our remote‑first policy empowers talent across the United States to contribute from anywhere within the eligible states.

Compensation, Perks & Benefits

• Competitive base salary aligned with market benchmarks for senior CS roles.
• Equity participation to share in brighthush’s long‑term success.
• Comprehensive health suite: Medical, dental, vision, and mental health resources.
• Generous PTO and paid holidays to support work‑life balance.
• Professional development budget for courses, certifications, and conferences.
• Wellness stipend and access to virtual fitness programs.
• Home office allowance for remote employees to create an ergonomic workspace.

How to Apply

If you are a results‑driven leader who thrives on turning complex challenges into measurable revenue outcomes, we want to hear from you. Join brighthush and become a catalyst for the next generation of AI‑enabled revenue enablement.

Click the link below to submit your application and start the conversation:

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Closing Statement

At brighthush, your success is our success. By championing our customers’ growth, you will directly influence the trajectory of a market‑leading platform that is reshaping how revenue teams operate. Take the next step in your career and help us deliver the right answer, at the right time, every time.