Senior Customer Relationship Manager – Digital Audiences & Data Strategy Lead at brighthush

About brighthush and the Future of Digital Audiences

At brighthush, we are redefining how brands connect with audiences in an ever‑evolving digital landscape. Leveraging cutting‑edge data science, AI‑driven insights, and a global network of media partners, we empower marketers to make smarter, faster, and more impactful decisions. Our mission is simple: turn data into opportunity, and opportunity into measurable growth for our clients. With a heritage of innovation and a culture that thrives on curiosity, collaboration, and bold ideas, brighthush is the place where strategic thinkers and data enthusiasts come together to shape the next wave of digital advertising.

Why This Role Matters

As a Senior Customer Relationship Manager in our Digital Audiences team, you will be the linchpin between brighthush’s world‑class solutions and the most demanding agency‑led accounts and direct advertisers. Your strategic vision, deep industry knowledge, and relentless focus on client success will drive multi‑dimensional revenue growth, deepen platform adoption, and unlock new growth avenues that align with our clients’ marketing objectives. You will not only manage relationships—you will shape the future of digital audiences for some of the most influential brands worldwide.

Key Responsibilities

• Own and Grow High‑Value Accounts – Manage top‑tier or highly complex accounts with full autonomy, navigating multi‑layered buying centers, senior agency leadership, and cross‑market or cross‑platform strategies.
• Strategic Account Planning – Develop and execute long‑range account strategies that align with client business goals, ensuring sustainable, multi‑dimensional revenue growth.
• Executive‑Level Leadership – Lead high‑stakes, executive‑level conversations and negotiations, influencing senior agency and client leadership to advance partnership priorities.
• Identify Growth Opportunities – Spot non‑obvious expansion opportunities, including cross‑solution adoption, new platform integrations, and strategic pilot initiatives.
• Revenue Expansion – Deliver significant revenue growth across strategic, high‑value accounts, consistently exceeding targets.
• Product Advocacy – Represent client perspectives to influence product positioning and roadmap adoption, ensuring our solutions evolve with market needs.
• Mentorship & Team Development – Coach junior team members, elevate account management standards, and contribute to overall team effectiveness.
• Business Development Support – Play a key, visible role in supporting new business development and leading complex strategic pitches.
• Account Protection – Conduct regular account management activities to “protect” existing accounts, proactively identify churn risks, and implement retention strategies.
• Continuous Improvement – Take ownership of process enhancements, data utilization, and cross‑functional collaboration to drive client success.

Essential Qualifications

• Bachelor’s degree in Business, Marketing, Data Science, or a related field.
• Minimum of 8 years of experience in corporate or B2B sales, new business development, or client relationship management.
• Proven track record in digital advertising, audience data, AdTech, or media sales.
• Executive relationship mastery: ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders.
• Strategic thinking and planning: ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways.
• Commercial insight: evaluate market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth.
• Consultative selling skills: frame problems effectively, propose strategic solutions, and guide clients toward transformational initiatives.
• Advanced communication and negotiation skills: deliver clear, persuasive recommendations and navigate high‑stakes conversations with confidence.
• Data‑driven mindset: use analytics and client feedback to shape strategic recommendations and influence product roadmap decisions.
• Leadership and mentoring capability: foster skill development, elevate team standards, and model best‑in‑class account management practices.
• Cross‑functional collaboration: align Sales, Product, and operational teams to execute cohesive strategies and support complex client needs.
• Proficiency in Microsoft Office Suite.
• Ownership mindset: be a problem solver, curious, proactive, and collaborative in driving success.
• Continuous growth mindset: learn through social experiences, relationships with stakeholders, experts, colleagues, and mentors; broaden competencies through structured courses and programs.
• Fluency in English and any additional languages relevant to the working market (where applicable).

Preferred Qualifications

• Experience managing enterprise‑level accounts in the media or technology sector.
• Deep knowledge of programmatic advertising, data privacy regulations, and emerging audience measurement standards.
• Track record of successfully launching new solutions or pilots that resulted in measurable revenue impact.
• Advanced proficiency in data visualization tools (e.g., Tableau, Power BI) and CRM platforms (e.g., Salesforce).
• Experience working in a fast‑paced, high‑growth environment with a proven ability to adapt and thrive.

Skills & Competencies for Success

• Strategic Vision – Ability to see the big picture while managing day‑to‑day details.
• Relationship Building – Build lasting partnerships with C‑suite executives and key stakeholders.
• Analytical Acumen – Translate complex data into actionable insights.
• Negotiation & Influence – Close deals and secure long‑term commitments.
• Project Management – Lead cross‑functional initiatives with clear timelines and deliverables.
• Communication Excellence – Articulate ideas clearly in both written and verbal formats.
• Adaptability – Thrive in a dynamic environment with evolving client needs.
• Team Leadership – Mentor, coach, and inspire junior colleagues.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the digital landscape itself. We invest heavily in professional development through:

• Structured learning paths, including industry certifications, data science bootcamps, and leadership training.
• Mentorship programs pairing you with senior leaders across product, sales, and engineering.
• Cross‑functional project rotations that broaden your skill set and expose you to new business areas.
• Annual innovation challenges where you can propose and pilot new ideas that may become part of our product roadmap.
• Global conferences, webinars, and industry events to keep you at the forefront of digital advertising trends.

Our promotion framework rewards impact, leadership, and continuous learning, ensuring that high performers can ascend to senior leadership roles, such as Director of Client Success or VP of Digital Audiences.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, collaboration, and a relentless focus on client success. Our culture is defined by:

• Inclusive & Diverse Teams – We celebrate different perspectives and foster an environment where everyone feels heard.
• Data‑Driven Decision Making – Every strategy is backed by rigorous analysis and real‑world metrics.
• Agile & Innovative Mindset – We embrace experimentation, iterate quickly, and celebrate both wins and lessons learned.
• Work‑Life Balance – Flexible working hours, remote options, and a supportive environment help you thrive both personally and professionally.
• Community & Impact – Through our Do Good Program, you can earn paid volunteer days and donation matching to support causes you care about.

Compensation, Perks, and Benefits

While the exact salary range will depend on experience, qualifications, and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with industry benchmarks.
• Performance‑based bonuses tied to revenue growth and client success metrics.
• Generous paid time off that increases with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick leave for you and your family.
• Comprehensive health, dental, and vision insurance for you, your spouse/partner, and dependents.
• Competitive 401(k) plan with company matching.
• Wellness benefits, including discounted Wellhub membership rates.
• Education assistance and extensive training resources to support continuous learning.
• Paid volunteer days and donation matching through our Do Good Program.

We are committed to transparency and fairness in our compensation practices. All employees receive a clear breakdown of their total rewards package, and we regularly benchmark against industry standards to ensure our offerings remain competitive.

How to Apply

If you are ready to lead high‑impact client relationships, drive revenue growth, and shape the future of digital audiences, we want to hear from you. Join Apply for this job