Senior Customer Service Representative – Personal & Commercial Lines (P&C) – Remote, Full‑Time – Drive Client Success at brighthush’s Cutting‑Edge Insurance Technology Hub

About brighthush

brighthush is a trailblazer in cloud‑based core administration solutions for the property and casualty insurance sector. With a clear mission to empower insurers worldwide, we deliver cutting‑edge technology that streamlines policy administration, elevates customer experience, and drives operational efficiency. Our culture thrives on collaboration, continuous learning, and a relentless focus on delivering measurable value to our clients.

Why brighthush?

At brighthush, you’ll join a forward‑thinking team that thrives on solving complex challenges in the insurance industry. We offer a dynamic work environment where remote flexibility meets a supportive community. Whether you’re a seasoned professional or just starting your career, brighthush provides the tools, training, and opportunities to grow and excel.

Position Overview

We are seeking an experienced Customer Service Representative – Personal & Commercial Lines (P&C) to join our remote team. In this role, you will be the first point of contact for our clients, handling inbound calls, processing policy tasks, and resolving inquiries with professionalism and efficiency. Your expertise in personal lines, especially homeowners, combined with strong communication skills, will help us maintain the high service standards brighthush is known for.

Key Responsibilities

• Inbound Call Management: Greet and assist clients via phone, email, and chat, ensuring a seamless and positive experience.
• Policy Administration: Accurately process policy changes, renewals, cancellations, and endorsements using our proprietary insurance systems.
• Client Inquiry Resolution: Investigate and resolve client questions, complaints, and requests in a timely manner, escalating complex issues when necessary.
• Data Accuracy & Compliance: Maintain meticulous records, adhere to regulatory requirements, and uphold data privacy standards.
• Team Collaboration: Work closely with underwriting, claims, and billing teams to ensure a cohesive client journey.
• Continuous Improvement: Identify process bottlenecks and propose solutions to enhance efficiency and customer satisfaction.

Essential Qualifications

• Minimum of 2 years of agency experience in personal lines, with a focus on homeowners insurance.
• Proven ability to manage multiple tasks simultaneously while maintaining high accuracy.
• Strong verbal and written communication skills in English.
• Proficiency with insurance systems (e.g., policy administration platforms) and standard office software (brighthush, brighthush).
• Experience working remotely, demonstrating self‑discipline and excellent time‑management.
• High level of professionalism, empathy, and customer‑centric mindset.

Preferred Qualifications

• Experience with commercial lines or mixed‑risk portfolios.
• Knowledge of regulatory compliance in the P&C space (e.g., HIPAA, GDPR, state insurance regulations).
• Familiarity with CRM platforms such as brighthush.
• Previous exposure to cloud‑based insurance solutions.
• Multilingual capabilities to serve a diverse client base.

Skills & Competencies

• Customer‑First Attitude: Ability to anticipate client needs and deliver proactive solutions.
• Analytical Thinking: Quickly assess information, identify root causes, and recommend corrective actions.
• Attention to Detail: Ensure data integrity and compliance across all interactions.
• Adaptability: Thrive in a fast‑changing environment and embrace new technologies.
• Team Player: Collaborate across departments to achieve shared goals.
• Time Management: Prioritize tasks effectively to meet performance metrics.

Career Growth & Learning Opportunities

brighthush is committed to your professional development. As a Customer Service Representative, you will:

• Participate in structured onboarding and ongoing training programs covering product knowledge, compliance, and soft skills.
• Access a wealth of learning resources, including webinars, e‑learning modules, and industry certifications.
• Progress into specialized roles such as Claims Specialist, Underwriting Assistant, or Customer Success Manager.
• Take advantage of mentorship programs that pair you with senior leaders across the organization.
• Benefit from a clear career ladder that rewards performance, initiative, and continuous improvement.

Work Environment & Culture

brighthush’s culture is defined by:

• Remote Flexibility: Work from anywhere in the United States with a reliable internet connection.
• Inclusive Community: A diverse workforce that values different perspectives and fosters belonging.
• Innovation‑Driven: A focus on leveraging technology to solve real‑world problems.
• Employee Well‑Being: Programs that support mental, physical, and financial health.
• Recognition & Rewards: Regular acknowledgment of achievements through awards, shout‑outs, and performance bonuses.

Compensation & Benefits

While specific salary ranges are competitive and commensurate with experience, brighthush offers a comprehensive benefits package designed to support your life both inside and outside of work:

• Competitive base salary with performance‑based incentives.
• 401(k) plan with company matching to help you build a secure future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Tuition reimbursement program to encourage continuous learning and skill development.
• Health, dental, and vision insurance plans tailored to individual and family needs.
• Comprehensive retirement plan options.
• Generous parental leave policy for new parents.
• Employee assistance program (EAP) and wellness resources.
• Flexible work hours and remote work stipend.

How to Apply

If you are passionate about delivering exceptional customer service, have a solid background in personal lines insurance, and thrive in a remote, collaborative environment, we encourage you to apply. Join brighthush and help shape the future of insurance technology while advancing your career.

Ready to Make an Impact?

At brighthush, we believe that great customer service starts with great people. Your expertise and dedication will directly influence the satisfaction of our clients and the success of our solutions. Take the next step in your career—apply today and become a vital part of our mission to transform the insurance industry.