Senior Customer Solution Architect – North America – Driving Enterprise Adoption & Technical Innovation at brighthush

About brighthush

brighthush is a next‑generation cloud platform that empowers developers to build, scale, and innovate faster than ever before. Built by developers for developers, brighthush delivers a fully integrated backend stack that includes relational databases, authentication, storage, edge functions, real‑time data streams, and advanced search capabilities. Our mission is to democratize powerful infrastructure so that teams—from early‑stage startups to global enterprises—can focus on product innovation instead of operational overhead.

With a global community of over 540,000 developers, brighthush has raised more than $1 billion in funding, including a recent $500 million Series F round. Our distributed team spans 60+ countries and speaks 20+ languages, allowing us to support customers around the world with the same level of expertise and passion.

Why Join brighthush?

At brighthush, you’ll be part of a culture that values speed, transparency, and continuous learning. We operate asynchronously, trust our people to manage their own time, and celebrate successes through annual off‑sites and community events. Our remote‑first model means you can work from anywhere while still feeling connected to a vibrant, collaborative team.

We believe in sharing the upside of our success. Every employee receives equity ownership, a generous tech allowance, and a comprehensive health benefits package that covers 100 % of employee premiums and 80 % for dependents. In addition, we offer:

• Fully remote work with a co‑working allowance or WeWork membership
• Annual education stipend for courses, books, and conferences
• Flexible work hours and asynchronous communication tools
• Annual company off‑site retreats in exciting cities worldwide
• Access to a global network of developers, partners, and open‑source contributors

Role Overview

As a Senior Customer Solution Architect at brighthush, you will be the trusted technical advisor for our most valuable customers across North America. You will guide them through the entire customer journey—from discovery and proof‑of‑value to ongoing success and optimization—ensuring they realize maximum value from brighthush’s platform. Your deep technical expertise, combined with a customer‑first mindset, will help shape the future of our platform and drive adoption at scale.

Key Responsibilities

• Discovery & Strategy – Lead technical discovery sessions to uncover business objectives, technical constraints, and success criteria. Translate these insights into actionable architecture recommendations that align with brighthush’s capabilities.
• Solution Design & Architecture – Design end‑to‑end solutions that leverage brighthush’s database, authentication, storage, edge functions, real‑time, and search services. Create high‑level diagrams, data models, and performance plans that demonstrate value to stakeholders.
• Proof‑of‑Value (PoV) Leadership – Collaborate with customers to scope PoV projects, set realistic timelines, and define success metrics. Guide teams through PoV implementation, ensuring minimal risk and maximum impact.
• Customer Engagement & Success – Conduct regular synchronous and asynchronous engagements, including architecture reviews, performance tuning workshops, and proactive support sessions. Build long‑term relationships that position you as a trusted advisor.
• Internal Advocacy – Serve as the voice of the customer within brighthush. Work closely with Product, Engineering, and Support to surface feedback, influence roadmap decisions, and prioritize feature enhancements.
• Knowledge Sharing – Author technical content, create webinars, and deliver internal training sessions to disseminate best practices across the organization.
• Revenue Enablement – Partner with the Growth team to estimate usage, size deals, and identify upsell opportunities. Provide data‑driven insights that help close high‑value contracts.

Essential Qualifications

• 6+ years of experience in solutions architecture, database engineering, or a related technical role.
• Deep expertise with relational database systems such as PostgreSQL or MySQL.
• Hands‑on experience building web applications using Python, C#, JavaScript frameworks (React, Vue, Svelte), and Node.js.
• Strong communication skills—able to translate complex technical concepts into clear business value.
• Proven ability to manage multiple stakeholders, mediate conflicts, and drive consensus.
• Experience with project management, business analysis, and revenue operations tools (e.g., HubSpot, BigQuery).
• Track record of leading customer‑facing engagements that deliver measurable technical and business outcomes.

Preferred Qualifications

• Experience working with high‑scale, production workloads in cloud environments.
• Familiarity with serverless architectures, edge computing, and real‑time data pipelines.
• Background in open‑source communities and a passion for contributing to developer tools.
• Knowledge of DevOps practices, CI/CD pipelines, and infrastructure as code.

Skills & Competencies

• Architectural Design & System Thinking
• Technical Storytelling & Presentation
• Customer Success & Relationship Management
• Data‑Driven Decision Making
• Agile & Scrum Methodologies
• Conflict Resolution & Negotiation
• Continuous Learning & Adaptability

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and impact. As a Senior Customer Solution Architect, you will:

• Progress to a Lead Architect or Customer Success Director role, overseeing larger accounts and strategic initiatives.
• Lead cross‑functional teams that shape product strategy, roadmap, and go‑to‑market plans.
• Mentor junior architects and contribute to the development of internal training programs.
• Participate in industry conferences, hackathons, and open‑source projects, representing brighthush on the global stage.
• Benefit from a generous annual education stipend and access to cutting‑edge tools and resources.

Work Environment & Culture

brighthush thrives on a culture of openness, collaboration, and experimentation. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Asynchronous communication tools (Slack, Loom, Notion)
• Weekly virtual town halls and monthly all‑hands meetings
• Annual in‑person retreats that foster team bonding and strategic alignment
• Transparent decision‑making processes and open product roadmaps
• Inclusive hiring practices that celebrate diverse perspectives and backgrounds

Compensation & Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive total compensation package that includes:

• Base salary commensurate with market rates for senior technical roles in North America
• Performance‑based bonuses tied to customer success metrics and platform adoption
• Equity (ESOP) that aligns your interests with the company’s long‑term growth
• Comprehensive health, dental, and vision insurance covering employees and dependents
• Flexible paid time off and a generous parental leave policy
• Tech stipend for hardware, software, and workspace setup
• Annual education allowance for professional development

How to Apply

If you’re passionate about building customer‑centric solutions, thrive in a fast‑moving environment, and want to help shape the future of cloud infrastructure, we’d love to hear from you. Submit your application through our careers portal or click the link below to start the conversation.