Senior Customer Solutions Engineer – Enterprise Cloud Security & DevSecOps – Bay Area

About brighthush

At brighthush, we’re redefining what it means to secure the cloud without compromising speed or innovation. Our mission is simple yet powerful: empower organizations to protect their most valuable assets—data, applications, and people—while accelerating digital transformation. With a portfolio that spans runtime security, threat detection, and AI‑driven insights, we’ve become the trusted partner for more than 60% of Fortune 500 companies. Our open‑source initiatives, such as the industry‑leading Falco engine, set the standard for cloud threat detection and are embraced by developers and security teams worldwide.

We’re not just a technology company; we’re a community of thinkers, builders, and problem‑solvers who thrive on diversity, collaboration, and continuous learning. Recognized as a Best Place to Work and one of Deloitte’s fastest‑growing companies for five consecutive years, brighthush is committed to raising the bar for both cloud security and workplace culture.

Why Join brighthush?

When you become part of the brighthush family, you’ll experience:

• Competitive compensation that reflects your expertise and impact.
• Generous paid time off, including extra days for personal well‑being.
• Comprehensive health benefits for you and your family.
• 401(k) retirement plan with a 3% company match.
• Robust parental and maternity leave policies.
• Access to the Modern Health app for mental health support.
• Opportunities to work on cutting‑edge cloud security solutions that shape the industry.
• A culture that celebrates curiosity, empathy, and a customer‑first mindset.

Role Overview

As a Senior Customer Solutions Engineer at brighthush, you will be the bridge between our technology and the enterprise customers who rely on it. You’ll own executive‑level relationships, guide customers through complex deployments, and ensure they realize measurable business outcomes from our platform. Your deep technical expertise, combined with strategic business acumen, will help customers unlock the full value of brighthush’s cloud security stack.

Key Responsibilities

• Executive Relationship Management: Build and nurture trust with engineers, architects, and C‑suite leaders across a portfolio of high‑value enterprise customers.
• Deployment & Architecture Collaboration: Partner with customer teams to design, deploy, and optimize brighthush solutions, ensuring alignment with their cloud strategy.
• Strategic Alignment: Translate customer business goals into actionable success plans, leveraging outcome mapping to demonstrate ROI.
• Customer Business Reviews (CBRs): Lead quarterly reviews with both technical and non‑technical stakeholders, highlighting value, risks, and growth opportunities.
• Risk & Opportunity Identification: Develop deep knowledge of customer environments to proactively surface security gaps, performance bottlenecks, and expansion possibilities.
• Hands‑On Workshops: Conduct workshops and training sessions that empower customers to fully leverage the brighthush platform.
• Sales Enablement: Support renewal and expansion discussions by presenting data‑driven value stories and usage metrics.
• Account Health Monitoring: Detect early signs of account risk through health dashboards, technical diagnostics, and stakeholder engagement.
• Product Advocacy: Serve as the voice of the customer in product roadmaps, collaborating with Product and Engineering to prioritize features.
• Cross‑Functional Collaboration: Work closely with Support and Professional Services to deliver high‑quality solutions and resolve complex issues efficiently.
• Mentorship & Process Improvement: Guide junior Customer Success Managers and Engineers, sharing best practices and driving continuous improvement.

Essential Qualifications

• 5+ years of experience in Customer Success, Solutions Engineering, Technical Account Management, or Strategic Consulting within SaaS or cybersecurity.
• Proven track record of managing enterprise customer relationships and navigating complex organizational structures.
• Hands‑on experience installing and troubleshooting Kubernetes‑based solutions, including containerized workloads.
• Strong understanding of cloud‑native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP.
• Proficiency in scripting (Python, Bash, PowerShell) and API integration to support and troubleshoot technical solutions.
• Demonstrated success in driving measurable customer outcomes and leading executive‑level engagements.
• Excellent business acumen, with the ability to translate technical capabilities into tangible business impact for both engineers and executives.
• Experience managing incidents, performing root‑cause analysis, and driving resolution.
• Exceptional communication, presentation, and stakeholder‑management skills.
• Background in cybersecurity or DevSecOps is a strong plus.

Preferred Qualifications & Certifications

• CKAD, CKA, or CKS certification (or equivalent Kubernetes expertise).
• Experience with Linux, Helm, Terraform, and cloud platforms.
• Self‑motivated, proactive, and adaptable in fast‑paced, evolving environments.
• Strong empathy, patience, and a genuine passion for customer success.
• Curiosity and comfort operating across both technical and business domains.
• Coachability and a collaborative, learning‑driven attitude.
• Experience with brighthush and/or Falco is a plus.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Expertise in Cloud Security & DevSecOps
• Customer‑Centric Mindset & Relationship Building
• Data‑Driven Decision Making & ROI Analysis
• Effective Communication & Storytelling
• Problem Solving & Root‑Cause Analysis
• Project Management & Cross‑Functional Collaboration
• Mentoring & Knowledge Sharing

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the cloud landscape. You’ll have access to:

• Structured learning paths, including certifications in Kubernetes, cloud security, and product training.
• Mentorship from senior leaders and industry experts.
• Opportunities to contribute to product roadmaps and open‑source initiatives.
• Cross‑functional projects that broaden your skill set and visibility.
• Clear promotion tracks for Customer Success, Solutions Engineering, and Product Management.

Work Environment & Culture

Our culture is built on the pillars of transparency, collaboration, and continuous improvement. You’ll find:

• Open communication channels where every voice is heard.
• A diverse workforce that brings varied perspectives to problem solving.
• Flexible work arrangements, including remote and hybrid options.
• Regular hackathons, brown‑bag sessions, and knowledge‑sharing events.
• A commitment to work‑life balance, with generous PTO and wellness programs.

Compensation & Benefits

While the U.S. annual compensation range for this full‑time position is between $150,000 and $187,500, actual offers may vary based on location, experience, and education. In addition to base salary, you’ll receive:

• Performance‑based bonuses and equity opportunities.
• Health, dental, and vision insurance for you and your family.
• 401(k) plan with a 3% company match.
• Paid parental leave and maternity benefits.
• Unlimited vacation policy to support personal and professional growth.
• Access to the Modern Health app for mental health support.

How to Apply

We encourage you to apply even if your experience doesn’t perfectly match every requirement. At brighthush, we value diverse backgrounds and unique perspectives. If you’re passionate about cloud security, eager to solve complex problems, and ready to make an impact, we’d love to hear from you.

To apply, click the link below and submit your resume and cover letter. Let’s build the future of cloud security together.

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Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage women, people of color, LGBTQIA+ individuals, people with disabilities, veterans, and members of all ethnic minorities to apply.