Senior Digital Marketing Customer Success Manager – SEO, AI Search, PPC & Data‑Driven Growth Champion at brighthush

About brighthush

brighthush is a forward‑thinking digital marketing powerhouse that empowers brands to thrive in an ever‑evolving online landscape. With a portfolio that spans e‑commerce, B2B, and consumer sectors, we blend cutting‑edge technology, creative storytelling, and data‑centric strategy to unlock measurable growth for our clients. Our culture is built on curiosity, collaboration, and a relentless focus on delivering tangible results. If you’re passionate about turning complex data into actionable insights and love working with a team that values innovation, brighthush is the place to grow your career.

About the Role

We are seeking an analytical, proactive, and results‑driven Digital Marketing Customer Success Manager who can bridge the gap between sophisticated digital marketing performance and the business objectives of our clients. This role is more than relationship management or monthly reporting; it’s about becoming a trusted advisor who interprets SEO, GEO, AI search visibility, and PPC performance to uncover risks, seize growth opportunities, and collaborate with internal specialists to deliver measurable business outcomes.

Key Responsibilities

Client Success & Retention

• Build and nurture strong client relationships, deeply understand their business objectives, and manage expectations with transparency.
• Own client satisfaction, account health, and retention metrics, ensuring proactive communication that keeps clients informed and engaged.
• Identify potential risks early—whether performance dips, budget constraints, or strategic misalignments—and coordinate corrective actions before issues become critical.

Digital Marketing Performance & Analysis

• Conduct in‑depth analysis of SEO, GEO, AI search visibility, PPC, website, and conversion performance to uncover trends, opportunities, and gaps.
• Translate how traditional search and AI‑driven discovery influence brand visibility, customer acquisition, and revenue growth.
• Link marketing metrics to business outcomes such as qualified leads, acquisition costs, conversion rates, and ROI.
• Investigate performance declines, diagnose root causes, and recommend data‑backed improvements that drive measurable impact.
• Critically evaluate digital marketing strategies, challenge assumptions, and identify optimization opportunities that elevate client results.

Client Reporting & Strategic Communication

• Present performance reports with clear insights, actionable recommendations, and next‑step roadmaps.
• Translate complex marketing data—including SEO, GEO, AI search, and paid advertising performance—into simple, business‑focused language that resonates with stakeholders.
• Confidently communicate performance challenges, manage difficult conversations, and set realistic expectations that build trust.

Cross‑Functional Collaboration & Accountability

• Partner closely with SEO, GEO, PPC, content, and web teams to align execution with client objectives and timelines.
• Track and follow through on client commitments, internal action items, dependencies, and escalations to ensure seamless delivery.
• Spot opportunities for account growth based on demonstrated client needs and performance data, and collaborate with the business development team to pursue upsell or cross‑sell initiatives.

Required Qualifications & Skills

• 3–5+ years of experience in digital marketing, customer success, or account management, preferably within a digital marketing agency or consultancy.
• Deep understanding of SEO, GEO (Generative Engine Optimization), AI search visibility, PPC, and digital marketing analytics.
• Awareness of evolving search behavior, AI‑generated recommendations, and how businesses build visibility across Google and AI search platforms.
• Exceptional numerical and analytical skills—the ability to interpret data, identify patterns, investigate discrepancies, and make sound recommendations.
• Proficiency with Google Analytics 4, Google Search Console, Google Ads, Looker Studio, and AI visibility tracking tools.
• Ability to distinguish marketing activity and reported conversions from meaningful business results.
• Excellent English communication, presentation, and client relationship management skills.
• Strong organizational skills and experience managing multiple client accounts simultaneously.
• A proactive, accountable, and commercially minded approach to problem‑solving.

Preferred Qualifications

• Experience with AI‑driven marketing platforms such as ChatGPT, Jasper, or other generative content tools.
• Knowledge of advanced attribution modeling and multi‑touch attribution frameworks.
• Background in data visualization and storytelling using tools like Tableau or Power BI.
• Experience working with cross‑border or multi‑language campaigns.

What Success Looks Like

• Clients consistently receive clear, proactive communication and understand the value of their marketing investment.
• Performance concerns are identified and addressed before they become major client issues.
• Client discussions seamlessly connect SEO, GEO, AI search, and PPC performance with visibility, qualified leads, and business outcomes.
• Internal teams remain aligned on priorities, commitments, and agreed actions.
• Strong client satisfaction, retention, and sustainable account growth.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. You’ll have access to:

• Regular mentorship from senior leaders in marketing, analytics, and client success.
• Hands‑on training in the latest AI tools, data science techniques, and emerging digital channels.
• Opportunities to lead cross‑functional projects, influence product development, and shape client strategy.
• Clear pathways to senior client success roles, digital strategy leadership, or specialized analytics positions.

Work Environment & Company Culture

Our culture is a blend of high performance and high empathy. We celebrate wins, learn from setbacks, and foster an inclusive environment where every voice matters. You’ll find:

• Flexible work arrangements with a hybrid model that supports work‑life balance.
• A collaborative office space that encourages creativity, knowledge sharing, and spontaneous brainstorming.
• Regular hackathons, lunch‑and‑learn sessions, and industry conferences to keep you at the cutting edge.
• Community outreach initiatives that let you give back while building brand awareness.

Compensation, Perks & Benefits

While specific figures vary by experience, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) matching and financial wellness resources.
• Unlimited paid time off and flexible holiday scheduling.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, gym memberships, and mental health support.

How to Apply

If you bring strong digital marketing knowledge, exceptional analytical abilities, and a passion for helping clients achieve measurable business results, we’d love to hear from you.

Submit your CV along with a brief overview of your experience in SEO, GEO, AI search, PPC, analytics, and client success. Highlight any projects where you turned data insights into tangible growth.

Join brighthush and become a catalyst for client success in a dynamic, data‑driven environment.

Apply now to take the next step in your career with brighthush.