Senior Customer Solutions Integration Specialist – Intapp, FileTrail, Power BI & Data Integration Expert at brighthush

About brighthush

brighthush is a trailblazer in the legal technology arena, redefining how law firms manage information governance, streamline business intake, and harness data to drive strategic decisions. With a reputation for delivering cutting‑edge technical implementation services, brighthush partners with some of the world’s most respected law firms to modernize their processes, integrate transformative solutions, and ensure seamless adoption of industry‑leading platforms. Our culture is built on innovation, collaboration, and a relentless focus on client success. As we continue to scale, we’re looking for passionate professionals who want to shape the future of legal technology and help our clients unlock the full value of their technology investments.

Why Join brighthush?

At brighthush, you’ll be part of a high‑performing, cross‑functional team that thrives on solving complex challenges. We offer a dynamic work environment that encourages continuous learning, professional growth, and the opportunity to work with top‑tier clients in the legal sector. Our commitment to diversity, equity, and inclusion means you’ll be welcomed into a supportive community where you can bring your authentic self to work every day.

Position Overview

As a Senior Customer Solutions Integration Specialist, you will serve as the technical bridge between our clients and the consulting, product, and engineering teams. Your expertise will empower clients to fully leverage Intapp, FileTrail, and Microsoft Power BI solutions, ensuring optimal performance, data integrity, and user satisfaction. You’ll design, develop, troubleshoot, and maintain ETL processes, integration workflows, and reporting solutions while providing first‑class support and strategic guidance.

Key Responsibilities

• Technical Support & Troubleshooting: Deliver first‑level support for Intapp, FileTrail, and Microsoft Power BI, diagnosing and resolving client inquiries through Zendesk and brighthush’s ticketing system.
• Integration Design & Development: Build and maintain robust ETL pipelines and data synchronization routines using Boomi Enterprise, SQL Server Reporting Services (SSRS), and other integration tools to ensure seamless data flow across platforms.
• API Management: Design, test, and troubleshoot SOAP and RESTful APIs, ensuring secure and efficient data exchange between client systems and brighthush solutions.
• Knowledge Base & Documentation: Create and update detailed technical documentation, knowledge base articles, and best‑practice guides to empower clients and internal teams.
• Client Collaboration: Partner with clients, consultants, and implementation specialists to identify root causes, propose solutions, and implement enhancements that improve system performance and user experience.
• Reporting & Analytics: Develop custom SSRS reports that surface critical insights for clients, enabling data‑driven decision making.
• Continuous Improvement: Proactively identify opportunities to optimize integration processes, automate repetitive tasks, and enhance overall system reliability.
• Stakeholder Communication: Maintain clear, professional communication with clients, providing timely updates on issue resolution and project milestones.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent professional experience).
• Proven experience developing complex SQL queries and working with relational databases.
• Hands‑on experience with SOAP and RESTful API development and troubleshooting.
• Strong written and verbal communication skills, with the ability to translate technical concepts to non‑technical stakeholders.
• Customer‑centric mindset, capable of remaining calm and solution‑focused under pressure.
• Excellent problem‑solving abilities and adaptability to evolving technologies.
• Self‑starter who thrives in a fast‑paced environment with minimal supervision.

Preferred Qualifications

• Deep understanding of relational database design principles and data modeling.
• Prior experience in client support or technical support roles within a professional services context.
• Familiarity with Zendesk ticketing and support workflows.
• Experience working in a law firm or with legal technology solutions.
• Knowledge of Boomi, SSRS, and Microsoft Power BI development.

Skills & Competencies

• Data Integration & ETL Architecture
• API Design & Management
• SQL Server & SSRS Reporting
• Problem Diagnosis & Root Cause Analysis
• Client Relationship Management
• Project Coordination & Cross‑Functional Collaboration
• Documentation & Knowledge Management
• Agile & Scrum Methodologies (preferred)

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Solutions Integration Specialist, you’ll have the chance to:

• Lead complex integration projects and mentor junior team members.
• Transition into technical leadership roles such as Integration Architect or Solutions Engineer.
• Participate in continuous learning programs, including certifications in Boomi, Power BI, and advanced SQL.
• Engage with cross‑functional initiatives that shape product roadmaps and client success strategies.
• Attend industry conferences, webinars, and workshops to stay ahead of emerging trends in legal technology.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our teams work in a hybrid model that balances in‑office collaboration with flexible remote work. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Employees enjoy:

• Flexible work hours and remote work options.
• Access to cutting‑edge tools and technologies.
• Regular team‑building events, hackathons, and knowledge‑sharing sessions.
• Recognition programs that highlight outstanding contributions.
• Supportive leadership that values work‑life balance and personal growth.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for senior integration specialists.
• Performance‑based bonuses and equity options.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.

How to Apply

If you’re ready to join a forward‑thinking organization that values technical excellence, client success, and personal growth, we’d love to hear from you. Submit your resume and a cover letter detailing your experience with Intapp, FileTrail, Power BI, and data integration projects. Let’s build the future of legal technology together at brighthush.