Senior Lead Product Manager – First Service Experience & AI‑Driven Consumer Journey at brighthush

About brighthush

brighthush is the nation’s leading on‑demand marketplace for home services, boasting over $750 million in annual bookings. While we began as a lawn‑care platform, we have evolved into a unified ecosystem that connects homeowners with a wide array of trusted professionals—from landscaping and cleaning to handyman and renovation services. Our mission is simple yet ambitious: 1 + job per household, every year. To achieve this, we are building a single, AI‑powered platform that delivers frictionless, personalized experiences for every customer, every time.

Why This Role Matters

Every new customer’s journey starts the moment they land on our website or marketing page. That first interaction shapes their perception of brighthush and determines whether they become a paying customer. The current flow is legacy, lengthy, and riddled with drop‑off points. We need a visionary product leader who can rethink this experience from first principles, replace outdated steps with intelligent, agentic interactions, and ship a solution that scales across all of our brands.

The Role

As the Lead Product Manager – First Service Experience, you will own the entire consumer journey from initial discovery to the first booked service. You will collaborate with engineering, design, operations, marketing, and data science to create a seamless, AI‑native experience that feels intuitive to homeowners and efficient for our professional partners. This is not a funnel‑optimization role; it is a full‑scale rebuild that will set the tone for every future interaction on brighthush.

Key Responsibilities

• Vision & Strategy – Define a bold, customer‑centric vision for the first service experience and develop a roadmap that aligns with brighthush’s long‑term goals.
• End‑to‑End Ownership – Oversee the entire journey: home page, marketing landing pages, signup, booking, quoting, scheduling, and checkout (including Apple Pay and Google Pay).
• AI‑Native Design – Prototype and iterate AI‑powered signup flows that let conversational agents guide users, reducing friction and increasing conversion.
• Data‑Driven Decision Making – Own funnel analytics, run hypothesis tests, and use data to validate every change before rollout.
• Cross‑Functional Leadership – Partner with the Consumer Experience Lead, Pro Experience PM, Pricing PM, and Conversational AI & Agents Lead to ensure alignment across all levers that impact the customer journey.
• Incremental Rollouts – Deploy new experiences in a staged manner, ensuring that the existing flow continues to serve customers while we validate the new design.
• Stakeholder Communication – Translate complex data insights into clear, actionable stories for senior leadership and product teams.
• Continuous Improvement – Iterate on the experience based on user feedback, A/B test results, and evolving AI capabilities.

Essential Qualifications

• Minimum 6 years of product management experience focused on consumer‑facing products.
• Proven track record of shipping large‑scale, end‑to‑end product experiences that drive measurable growth.
• Deep customer obsession: you prioritize long‑term satisfaction over short‑term metrics.
• Hands‑on experience building AI‑powered or agentic consumer experiences, including prototyping with LLMs and conversational agents.
• Strong analytical mindset: you can run funnel analysis, interpret data, and make decisions without relying on external dashboards.
• Strategic thinker who can set priorities, say no with rationale, and work closely with designers from the first sketch.
• Excellent communication skills, able to influence stakeholders across engineering, design, marketing, and operations.
• Bachelor’s degree in business, analytics, engineering, design, or a related field.

Preferred Qualifications

• Experience in marketplace or personalization product spaces.
• Background in building scalable, AI‑native customer journeys.
• Familiarity with the home‑services industry and the unique challenges of matching homeowners with professionals.
• Experience working in a lean, fast‑paced environment with limited resources.

Skills & Competencies

• Product Strategy & Vision
• Customer Experience Design
• AI & Conversational Agent Development
• Data Analysis & Funnel Optimization
• Cross‑Functional Collaboration
• Stakeholder Management
• Agile Product Development
• UX Research & User Testing
• Strong Written & Verbal Communication

Career Growth & Learning Opportunities

At brighthush, you will be part of a high‑impact team that shapes the future of home services. You’ll have the chance to:

• Lead a product that directly influences millions of homeowners and thousands of professionals.
• Work with cutting‑edge AI technologies and help define industry standards for conversational commerce.
• Collaborate with senior leaders and influence the strategic direction of the company.
• Grow into a senior product leadership role, potentially overseeing multiple product lines.
• Participate in mentorship programs, internal workshops, and external conferences to stay ahead of industry trends.

Work Environment & Company Culture

brighthush thrives on a culture of ownership, experimentation, and rapid iteration. We value:

• Remote flexibility: work from anywhere in the U.S. with a focus on results, not hours.
• Transparent decision‑making: data and customer insights drive every product change.
• Collaborative spirit: cross‑functional teams work hand‑in‑hand to deliver world‑class experiences.
• Continuous learning: we invest in your professional development through courses, conferences, and internal knowledge sharing.
• Inclusive environment: we celebrate diverse perspectives and encourage every voice to be heard.

Compensation & Benefits

• Base Salary: $170,000 – $210,000, commensurate with experience.
• Equity: Share in the company value you help create.
• Health Benefits: Comprehensive medical, dental, and vision coverage.
• Remote Work: Fully remote (U.S.) with flexible PTO and a results‑oriented culture.
• Professional Development: Budget for courses, certifications, and conferences.
• Team Events: Annual retreats and quarterly virtual team building activities.

How to Apply

If you are a visionary product leader who thrives on building AI‑native, customer‑centric experiences and is ready to shape the future of home services, we want to hear from you. Join brighthush and help us deliver the first service experience that homeowners will love and professionals will trust.