Senior Customer Success Account Manager – Healthcare IT & Patient Transfer Solutions (Hybrid Part‑Time or Full‑Time) – Champion Innovation & Patient Outcomes at brighthush

Introduction

brighthush is a trailblazing healthcare technology company headquartered in Austin, TX, redefining how hospitals, behavioral health facilities, and other acute care providers connect and coordinate patient transfers. By leveraging real‑time data, advanced matching algorithms, and a user‑friendly mobile platform, brighthush automates the entire transfer workflow—from initial request to final disposition—cutting response times, reducing administrative burden, and ultimately improving patient outcomes.

Our mission is simple yet powerful: to make every patient transfer faster, safer, and more transparent. We partner with a growing network of hospitals, skilled nursing facilities, and behavioral health centers across the United States, helping them streamline operations, reduce costs, and deliver higher quality care. At brighthush, we celebrate innovation, collaboration, and a relentless focus on customer success.

Role Overview

As a Senior Customer Success Account Manager at brighthush, you will be the linchpin that connects our cutting‑edge technology with the people who rely on it every day. Reporting directly to the Senior Director of Customer Success, you will own the end‑to‑end lifecycle of our key accounts—ensuring seamless onboarding, driving adoption, and fostering long‑term relationships that translate into measurable business outcomes.

In this hybrid role, you will serve as a trusted advisor to healthcare providers and corporate partners, mentor junior team members, and collaborate closely with regional sales to expand our footprint. Whether you work part‑time or full‑time, your impact will be felt across the entire ecosystem of patient transfer services.

Key Responsibilities

• Client Relationship Ownership: Act as the primary point of contact for hospitals, behavioral health facilities, and corporate partners. Build trust with C‑suite executives, clinical leaders, and operational managers.
• Onboarding & Adoption: Lead the transition from prospect to active user. Conduct kickoff workshops, configure platform settings, and ensure all stakeholders are comfortable with the technology.
• Growth & Expansion: Partner with the regional sales team to identify upsell and cross‑sell opportunities. Champion new feature releases and help clients realize additional value.
• Data‑Driven Insights: Monitor usage metrics, analyze trends, and forecast account health. Deliver monthly and quarterly business reviews that highlight ROI, usage patterns, and improvement opportunities.
• Education & Advocacy: Design and deliver engaging presentations—both virtual and in‑person—to educate staff on best practices, new functionalities, and industry trends.
• Process Improvement: Identify operational bottlenecks, propose solutions, and collaborate with product and engineering teams to refine the platform.
• Team Leadership: Mentor junior account managers and customer success specialists. Share best practices, provide feedback, and foster a culture of continuous learning.
• Strategic Collaboration: Work closely with marketing, product, and sales to align messaging, gather customer feedback, and influence roadmap decisions.
• Travel & Representation: Travel up to 20% of the time to meet clients in person, attend industry conferences, and represent brighthush at key events.

Essential Qualifications

• Undergraduate degree in Business, Healthcare Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in account management, customer success, or a client‑facing role within the healthcare industry.
• Proven track record of managing multiple high‑value accounts, meeting deadlines, and delivering measurable results.
• Exceptional communication and presentation skills—able to influence stakeholders at all levels, from frontline staff to executive leadership.
• Strong analytical mindset: comfortable working with data, interpreting metrics, and translating insights into actionable strategies.
• Technical proficiency: advanced PC skills, brighthush CRM experience, and mastery of brighthush Office Suite.
• Self‑starter with a proactive, results‑driven mindset. Demonstrated ability to work independently in a remote environment.
• Valid driver’s license and willingness to travel up to 20% of the time.

Preferred Qualifications

• Experience with healthcare IT platforms, electronic health records (EHR), or patient transfer systems.
• Knowledge of regulatory frameworks such as HIPAA, CMS, and state‑level healthcare policies.
• Background in project management or a related certification (PMP, Agile, etc.).
• Fluency in multiple languages, especially Spanish, to better serve diverse client bases.
• Prior experience mentoring or leading a customer success team.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for solving real problems for healthcare providers.
• Collaboration: Comfortable working cross‑functionally with sales, product, marketing, and engineering.
• Adaptability: Thrive in a fast‑moving startup environment where priorities can shift quickly.
• Data Literacy: Comfortable with dashboards, reporting tools, and turning numbers into stories.
• Resilience: Handle challenging situations with composure and a solutions‑oriented attitude.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry conferences, webinars, and training courses.
• Clear career pathways—from Senior Account Manager to Director of Customer Success, and beyond.
• Cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, innovation, and a deep commitment to improving patient care. Our culture is characterized by:

• Remote‑First Flexibility: Work from anywhere with a dedicated workspace, high‑speed internet, and a mobile device for brighthush Apps.
• Collaborative Spirit: Weekly all‑hands meetings, open‑door policy, and a culture that encourages idea sharing.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with a focus on belonging and equal opportunity.
• Impact‑Driven Mission: Every team member knows how their work directly improves patient outcomes.
• Work‑Life Balance: Reasonable travel expectations (up to 20%) and flexible scheduling to accommodate personal commitments.

Compensation & Benefits

While specific figures vary based on experience and role level, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior account management roles.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and reimbursement for relevant certifications.
• Flexible work hours and remote work options.
• Employee wellness programs, including mental health resources and virtual fitness classes.

How to Apply

Ready to join a team that is changing the face of patient transfer technology? Click the link below to submit your application and become part of brighthush’s mission to deliver faster, safer, and more transparent care for patients across the nation.

Apply to brighthush

Closing Statement

As a Senior Customer Success Account Manager at brighthush, you will be at the forefront of a healthcare revolution—helping providers streamline operations, reduce costs, and most importantly, improve patient outcomes. If you are a strategic thinker, a relationship builder, and a data‑driven problem solver, we want to hear from you. Join us and make a tangible difference in the lives of patients and the efficiency of the healthcare system.