Senior Customer Success & APAC Sales Lead – Driving Adoption & Revenue Growth for a Cutting‑Edge EdTech Platform at brighthush

About brighthush

brighthush is a trailblazing EdTech powerhouse that is redefining how schools, colleges, and universities manage student data, learning pathways, and administrative workflows. By fusing a robust Student Information System (SIS) with an intuitive Learning Management System (LMS) into a single, cloud‑based platform, brighthush empowers educators to focus on what they do best: teaching and inspiring the next generation of leaders.

Since its inception, brighthush has grown to serve over 3,000 institutions across 87 countries, achieving double‑digit revenue growth quarter over quarter. Our mission is simple yet powerful: remove the administrative burden from educators so they can deliver high‑impact learning experiences. We do this by providing a user‑friendly, data‑driven solution that offers real‑time insights, automated reporting, and intuitive course management.

At brighthush, we celebrate a culture of innovation, agility, and customer obsession. Our team is composed of passionate technologists, educators, and business leaders who thrive in a fast‑paced, collaborative environment. We believe that every employee is a brand ambassador, and we invest heavily in professional development, mentorship, and a work‑life balance that fuels creativity and productivity.

Role Overview

We are looking for a highly motivated Customer Success & APAC Sales Lead to spearhead our sales and onboarding efforts across the Asia‑Pacific region. In this hybrid role, you will be the frontline advocate for our clients, ensuring a smooth transition from interest to adoption while driving revenue growth. You will blend sales acumen with deep product knowledge to deliver compelling demos, nurture leads, and close deals—all while building lasting relationships with educators and administrators.

Key Responsibilities

• Lead Generation & Outreach – Conduct 70–80 high‑quality outbound calls per day to identify and qualify prospects across the APAC region. Utilize CRM tools to track interactions, follow‑ups, and pipeline status.
• Product Demonstrations – Deliver engaging, customized product demos that highlight the unique value propositions of brighthush’s SIS/LMS platform. Tailor presentations to the specific pain points and goals of each institution.
• Sales Pipeline Management – Own the entire sales cycle from initial contact to contract signing. Maintain accurate forecasting, negotiate terms, and close deals that meet or exceed quarterly targets.
• Customer Onboarding & Success – Act as the primary point of contact during the onboarding phase, ensuring a seamless transition to the platform. Provide training, best‑practice guidance, and ongoing support to maximize user adoption.
• Product Evangelism – Become a brighthush subject‑matter expert. Stay current on industry trends, regulatory changes, and competitor offerings to position brighthush as the go‑to solution for educational institutions.
• Feedback Loop – Gather customer insights and relay them to product, marketing, and engineering teams to drive continuous improvement and feature enhancements.
• Collaboration & Teamwork – Work closely with marketing, product, and support teams to align messaging, share success stories, and refine sales strategies.

Essential Qualifications

• Minimum of 1–2 years of B2B sales experience, preferably in EdTech, SaaS, or a related technology sector.
• Strong track record of meeting or exceeding sales quotas in a fast‑paced environment.
• Excellent communication skills in English; proficiency in additional APAC languages (e.g., Mandarin, Hindi, Bahasa) is a plus.
• Self‑motivated, results‑driven, and comfortable handling a high volume of daily outreach.
• Ability to learn quickly and adapt to evolving sales methodologies and product updates.
• Strong organizational skills and proficiency with CRM platforms (e.g., Salesforce, HubSpot).
• Demonstrated ability to build rapport with educators, administrators, and decision‑makers.

Preferred Qualifications

• Experience selling educational technology solutions to K‑12, higher education, or corporate training markets.
• Background in customer success or account management, with a focus on user adoption and retention.
• Knowledge of APAC educational policies, accreditation standards, and market dynamics.
• Prior experience with product demos, webinars, and virtual sales presentations.
• Fluency in multiple APAC languages, enhancing cross‑border outreach and relationship building.

Skills & Competencies

• Strategic Thinking – Ability to map customer needs to product capabilities and articulate ROI.
• Relationship Building – Skilled at establishing trust and credibility with stakeholders at all levels.
• Problem Solving – Proactive in identifying obstacles and crafting creative solutions.
• Data‑Driven Decision Making – Comfortable analyzing sales metrics, customer feedback, and market trends.
• Collaboration – Works effectively across cross‑functional teams to deliver a unified customer experience.
• Adaptability – Thrives in a dynamic startup environment, embracing change and continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our product roadmap. As a Customer Success & APAC Sales Lead, you will:

• Progress to senior sales roles, such as Account Executive or Sales Director, based on performance and leadership potential.
• Transition into product management or customer success leadership positions, leveraging your deep product knowledge and customer insights.
• Participate in ongoing training programs, including industry certifications, sales workshops, and leadership development courses.
• Attend global conferences and webinars to stay ahead of EdTech trends and network with industry influencers.
• Contribute to product strategy sessions, ensuring that customer feedback directly shapes future releases.

Work Environment & Culture

brighthush fosters a culture that values:

• Innovation – Encouraging experimentation, rapid prototyping, and a fail‑fast mentality.
• Collaboration – Open communication channels, cross‑team hackathons, and shared success metrics.
• Transparency – Clear goals, honest feedback loops, and data‑backed decision making.
• Inclusivity – A diverse workforce that reflects the global community we serve.
• Well‑being – Flexible work arrangements, mental health resources, and a supportive peer network.

Compensation & Perks

While specific figures vary by region and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based commission structure with generous upside.
• Health, dental, and vision insurance for employees and dependents.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend and access to industry conferences.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Flexible work hours and remote‑first policy, with optional on‑site office spaces in major APAC hubs.

How to Apply

Ready to join a mission‑driven team that is shaping the future of education? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Success & APAC Sales Lead role at brighthush. Highlight any relevant sales achievements, EdTech experience, and your passion for empowering educators.

Closing Statement

At brighthush, we believe that every educator deserves the tools to unlock their full potential. As our next Customer Success & APAC Sales Lead, you will be at the forefront of this mission, turning curiosity into commitment and driving transformative change across the APAC education landscape. If you thrive in a high‑energy, results‑oriented environment and are eager to make a tangible impact, we want to hear from you.

Apply today and help us illuminate the path to learning for institutions worldwide.