Senior Customer Success Architect – AI Adoption & Enterprise Enablement Specialist – Driving AI‑Powered Collaboration for Global Enterprises at brighthush

About brighthush and the Future of AI‑Driven Collaboration

In today’s hyper‑connected world, teams are constantly juggling data silos, repetitive tasks, and fragmented communication channels. brighthush is on a mission to dissolve those barriers by turning raw data into actionable intelligence and automating routine workflows with the power of artificial intelligence. Our flagship platform, brighthush, is engineered to help organizations of all sizes accelerate innovation, streamline operations, and unlock measurable business outcomes. Whether you’re a product manager, an IT leader, or a senior executive, brighthush equips you with the tools, expertise, and community you need to transform workflows and elevate collaboration to new heights.

We’re more than a technology provider; we’re a movement that champions equitable, explainable, and responsible AI. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. If you thrive in a fast‑paced, high‑impact environment and want to shape the future of work, brighthush is the place for you.

Why This Role Matters

As a Senior Customer Success Architect – AI, you will be the linchpin between our enterprise customers and the transformative capabilities of brighthush. You’ll lead complex, time‑boxed engagements that move customers from “brighthush is turned on” to tangible, measurable value in production. Your expertise will help us scale adoption, refine our product roadmap, and set new industry standards for AI‑powered collaboration.

Key Responsibilities

• Discovery & Strategy – Facilitate high‑impact workshops with customer teams to surface pain points, map workflows, and identify AI opportunities that deliver business value.
• Solution Design – Co‑build custom brighthush agents, configure third‑party connectors, and architect end‑to‑end AI workflows that align with customer objectives.
• Deployment & Enablement – Guide customers from sandbox to production, validate agent performance, ensure data flows, and empower teams to iterate independently.
• Methodology Ownership – Own and continuously improve the engagement playbooks, ensuring repeatability, scalability, and alignment with brighthush’s best practices.
• Product & Field Collaboration – Act as the bridge between field insights and product engineering, synthesizing customer feedback into actionable roadmap priorities.
• Stakeholder Management – Partner with Account Teams, Customer Success Managers, and executive sponsors to design activation journeys and secure long‑term success.
• Thought Leadership – Represent brighthush at industry events, webinars, and customer forums, showcasing success stories and advocating for AI adoption.
• Travel & Representation – Travel up to 15% domestically and internationally to meet customers, attend conferences, and deliver workshops.

Essential Qualifications

• 7–10+ years of experience in Customer Success, AI consulting, or technical advisory roles, managing enterprise SaaS portfolios.
• Proven track record of leading or mentoring technical teams without formal management authority.
• Deep technical expertise in AI platforms, particularly brighthush, and the broader brighthush ecosystem.
• Hands‑on experience building AI agents, prompt engineering, and integrating enterprise knowledge sources into AI systems.
• Experience deploying AI solutions at scale (10,000+ users) and operationalizing them in production environments.
• Strong understanding of LLM‑powered architectures, agentic workflows, and the nuances of enterprise AI adoption.
• Expertise in designing AI‑powered solutions for incident response, backlog management, knowledge discovery, and cross‑team collaboration.
• Familiarity with third‑party connector ecosystems and how to embed organizational knowledge into AI workflows.
• Excellent communication skills, capable of translating complex AI concepts into clear business outcomes for non‑technical stakeholders.
• Strong product mindset, with a history of building playbooks, methodologies, or enablement programs that others adopt and scale.

Preferred Qualifications

• Experience in a high‑growth SaaS company or a technology consulting firm.
• Background in data science, machine learning engineering, or AI product management.
• Knowledge of compliance, data privacy, and security frameworks relevant to enterprise AI deployments.
• Experience with agile development practices and cross‑functional collaboration.
• Track record of publishing thought leadership pieces, speaking at conferences, or contributing to industry standards.

Skills & Competencies for Success

• Strategic Thinking – Ability to see the big picture, align AI initiatives with business goals, and anticipate future needs.
• Technical Fluency – Comfortable with code, APIs, data pipelines, and AI model tuning.
• Customer‑Centric Mindset – Passion for delivering value, resolving pain points, and building lasting relationships.
• Project Management – Skilled at managing timelines, resources, and stakeholder expectations in a fast‑moving environment.
• Influence & Negotiation – Persuasive communicator who can secure executive buy‑in and drive cross‑departmental alignment.
• Continuous Learning – Curiosity to stay ahead of AI trends, emerging technologies, and industry best practices.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions you build. We offer:

• Structured mentorship from senior leaders in AI, product, and customer success.
• Access to internal and external training programs, certifications, and conferences.
• Opportunities to transition into product strategy, AI research, or executive leadership roles.
• Cross‑functional projects that expose you to engineering, data science, and business development teams.
• Recognition programs that celebrate innovation, customer impact, and thought leadership.

Work Environment & Company Culture

brighthush thrives on a culture of openness, experimentation, and collaboration. We believe that the best ideas come from diverse perspectives and that learning is a continuous journey. Our work environment is characterized by:

• Remote‑first flexibility with optional on‑site hubs for collaboration.
• Inclusive hiring practices that value diverse backgrounds and experiences.
• Regular hackathons, knowledge‑sharing sessions, and community meetups.
• Transparent communication channels across all levels of the organization.
• Commitment to mental health, work‑life balance, and employee well‑being.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget, conference travel, and learning resources.
• Wellness programs, gym memberships, and mental health support.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is reshaping the way organizations harness AI. You’ll work alongside passionate experts, influence product direction, and directly impact the success of global enterprises. Your work will not only drive measurable business outcomes but also push the boundaries of responsible, explainable AI.

We’re looking for a visionary, customer‑first architect who can translate complex AI capabilities into real‑world value. If you’re ready to lead transformative engagements, shape the future of AI‑powered collaboration, and grow your career in a culture that celebrates innovation, we want to hear from you.

Apply today and help us build the next generation of intelligent, collaborative work environments at brighthush.