Senior Customer Success Architect – DevSecOps Platform Advisory & Adoption Leadership at brighthush

About brighthush and the Future of DevSecOps

brighthush is redefining how organizations build, ship, and secure software. As a global leader in intelligent orchestration, we empower teams to accelerate delivery, embed security into every stage of the development lifecycle, and transform digital initiatives into measurable business outcomes. With a growing community of more than 50 million developers and a portfolio that includes Fortune 100 enterprises, brighthush is the trusted partner for companies that demand speed, reliability, and compliance.

Our culture is built on the belief that technology should be a catalyst for innovation, not a barrier. We champion AI as a core productivity multiplier, encouraging every team member to weave intelligent automation into their daily workflows. At brighthush, careers accelerate, ideas flourish, and every voice is heard. We are committed to continuous learning, cross-functional collaboration, and delivering tangible value to our customers.

Role Overview

As a Senior Customer Success Architect at brighthush, you will serve as the strategic advisor for our most critical customers. You will translate their business objectives into actionable success plans, guide them through the full customer journey, and drive adoption, utilization, and maturity of our DevSecOps platform. Reporting to a Senior Manager within the North America Customer Success organization, you will own a portfolio of high-value accounts, act as the primary liaison for all technical and operational matters, and coordinate with Product Management, Engineering, Sales, Professional Services, and Support to ensure seamless customer experiences.

Key Responsibilities

• Strategic Partnership: Partner with customers to translate pre‑sales command plans and desired business outcomes into clear objectives, success criteria, and measurable KPIs.
• Technical Enablement: Provide hands‑on guidance on Git workflows, CI/CD pipelines, DevSecOps best practices, and platform adoption patterns. Deliver workshops, training sessions, and tailored onboarding experiences.
• Portfolio Management: Own a book of customers, driving adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
• Success Planning: Build and maintain Customer Success Plans, define critical goals, track progress, and report on outcomes to both customers and internal stakeholders.
• Escalation Leadership: Act as the primary brighthush liaison for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
• Program Management: Program‑manage account escalations, ensuring root causes are identified, follow‑up actions are owned, and stakeholders are kept informed.
• Cross‑Functional Collaboration: Work with Services, Product, and Engineering to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.
• Thought Leadership: Represent brighthush at industry events, webinars, and customer forums, sharing insights on DevSecOps trends and platform innovations.

Essential Qualifications

• 3+ years of experience in customer success, professional services, or post‑sales roles focused on adoption, retention, and satisfaction.
• Deep practical understanding of Git, branching strategies, and modern software development lifecycles.
• Hands‑on experience with continuous integration, continuous deployment, and DevSecOps practices.
• Proven ability to partner with customers to define business outcomes and translate them into actionable success plans.
• Strong communication, presentation, and organizational skills with a keen eye for detail and analytical thinking.
• Experience managing a portfolio of customers, including handling escalations and coordinating across multiple internal teams.
• Project management skills in technical environments, including identifying training and enablement needs.
• Alignment with brighthush’s values and a passion for applying transferable skills from related roles or industries.
• Willingness to travel as needed in accordance with company policy.

Preferred Qualifications

• Experience working with large enterprise customers in regulated industries (e.g., finance, healthcare, government).
• Knowledge of cloud platforms (AWS, Azure, GCP) and container orchestration (Kubernetes, Docker).
• Familiarity with compliance frameworks such as ISO 27001, SOC 2, or NIST.
• Experience with AI/ML tooling integration into software delivery pipelines.
• Previous exposure to remote, asynchronous team environments and global account management.

Core Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless focus on delivering value.
• Technical Fluency: Ability to speak the language of developers, security engineers, and product managers.
• Strategic Thinking: Translate business goals into technical roadmaps and success metrics.
• Influence & Negotiation: Build trust with stakeholders and drive consensus across cross‑functional teams.
• Data‑Driven Decision Making: Leverage analytics to measure adoption, identify gaps, and recommend improvements.
• Adaptability: Thrive in a fast‑moving, evolving product landscape and continuously learn new technologies.
• Collaboration: Work seamlessly with Product, Engineering, Sales, and Support to align on customer outcomes.

Career Growth & Learning Opportunities

At brighthush, your career path is as dynamic as the technology you’ll be working with. As a Senior Customer Success Architect, you will:

• Progress to Lead Customer Success Architect or Director of Customer Success, overseeing larger portfolios and shaping strategy.
• Transition into Product Management or Engineering roles, leveraging your deep customer insights and technical expertise.
• Lead global initiatives, such as launching new enablement programs or driving industry‑wide adoption campaigns.
• Participate in our Growth and Development Fund, which supports certifications, conferences, and advanced training.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.

Work Environment & Company Culture

brighthush operates in a fully remote, asynchronous model, empowering you to work from anywhere while collaborating across time zones. Our culture is defined by:

• High‑Performance Mindset: We set ambitious goals, measure outcomes, and celebrate wins together.
• Inclusive Community: Team Member Resource Groups and diversity initiatives ensure every voice is heard.
• Continuous Learning: Regular tech talks, hackathons, and peer‑learning sessions keep skills sharp.
• Work‑Life Balance: Flexible Paid Time Off and generous parental leave policies support personal well‑being.
• Innovation Hub: We encourage experimentation, reward creative solutions, and integrate AI into everyday workflows.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity compensation and an Employee Stock Purchase Plan.
• Comprehensive health, dental, and vision coverage.
• Flexible Paid Time Off and a robust parental leave program.
• Access to a Growth and Development Fund for certifications, conferences, and advanced training.
• Well‑being resources, including mental health support and wellness stipends.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is reshaping the future of software delivery. You’ll work alongside industry leaders, influence product direction, and help customers achieve transformative outcomes. If you are passionate about DevSecOps, thrive in a fast‑paced environment, and want to make a real impact, we want to hear from you.

Ready to elevate your career and help customers unlock the full potential of brighthush’s platform? Apply today and become a key architect of our customers’ success stories.