Senior Customer Success Architect – Enterprise & Government DevSecOps Transformation Lead for Japan – Drive Digital Transformation & Secure Software Delivery

About brighthush and the Future of DevSecOps

brighthush is a global pioneer in intelligent orchestration for DevSecOps, empowering enterprises to accelerate digital transformation, boost developer productivity, and fortify security and compliance. With a vibrant community of over 50 million registered users and trusted by more than half of the Fortune 100, brighthush delivers a unified platform that unites code, infrastructure, and security into a single, continuous workflow. Our mission is simple: help organizations ship better, faster, and safer software.

At brighthush, we don’t just build tools – we build partnerships. Our culture is rooted in collaboration, continuous learning, and a relentless focus on customer outcomes. We embrace artificial intelligence as a core productivity multiplier, encouraging every team member to weave AI into daily workflows to drive innovation and impact. If you’re passionate about shaping the future of software delivery and want to work with a high‑performance team that values every voice, brighthush is the place for you.

Role Overview

As a Senior Customer Success Architect for Japan, you will be the trusted strategic advisor and technical authority for brighthush’s most complex and high‑value Enterprise and Government customers. You will translate pre‑sales plans into actionable success strategies, guide customers through their adoption journey, and influence renewal and expansion decisions at the executive level.

This is an individual‑contributor role that demands a proven track record of leading pre‑ or post‑sales engagements in large, multi‑domain accounts. You will operate with autonomy, advise C‑level stakeholders on business transformation, and shape best‑practice playbooks that drive measurable outcomes.

Key Responsibilities

• Own a portfolio of flagship Enterprise and Government accounts, driving adoption, retention, expansion, and overall satisfaction through strategic, business, and technical engagement.
• Serve as the senior post‑sales technical advisor for high‑value accounts, shaping multi‑year platform and DevSecOps strategy in partnership with customer executives.
• Translate ambiguous business outcomes into rigorous Customer Success Plans (CSPs) that include clear goals, quantifiable benefits, realistic adoption milestones, and remediation actions.
• Prepare executive‑ready reporting on adoption, retention, and expansion, demonstrating tangible impact on business outcomes.
• Provide deep technical guidance on enterprise‑scale CI/CD architecture, DevSecOps maturity models, and platform consolidation strategy, advising on trade‑offs such as multi‑cloud vs. hybrid, self‑managed vs. dedicated deployments.
• Own the full lifecycle of account adoption, retention, and expansion, with direct accountability for commercial and technical health.
• Lead end‑to‑end resolution of critical cross‑functional escalations, ensuring root cause analysis, follow‑up actions, and executive communication.
• Design and deliver technical enablement programs at scale, identifying systemic maturity gaps and building roadmaps to close them.
• Advise on cloud and platform architecture decisions with enterprise‑wide impact, including multi‑region deployment, secrets management, and network/security topology for regulated environments.
• Guide customers on brighthush platform best practices: Git workflows, branching strategies, CI/CD pipeline design, DevSecOps adoption patterns, and security scanning configuration.
• Collaborate with Professional Services, Sales, and internal teams to identify expansion opportunities and ensure a seamless customer journey from onboarding through renewal.

Essential Qualifications

• Japanese citizenship, based in Japan.
• Native or professional proficiency in Japanese and English.
• Hands‑on experience building or owning end‑to‑end CI/CD pipelines, including pipeline‑as‑code, multi‑stage design, artifact management, and troubleshooting.
• Career spanning multiple direct‑customer roles (Technical Account Management, Solution Sales, Pre‑sales, Consulting, Professional Services) across diverse verticals such as Government, Banking, Manufacturing, and Telecommunications.
• Proven track record of managing enterprise or government accounts through complex transformations, from on‑premise to cloud, monolith to microservices, and Waterfall to DevSecOps.
• Demonstrated ability to be the go‑to person during account crises, with a history of owning outcomes in high‑stakes situations.
• Deep expertise in DevSecOps practices, including shift‑left security, SAST, DAST, SCA, container scanning, and enterprise‑scale CI/CD architecture.
• Expert knowledge of Git, merge request workflows, branching strategies (trunk‑based, GitFlow), and modern delivery lifecycles.
• Experience with infrastructure‑as‑code, GitOps, cloud and on‑prem environments, IAM, secrets management, and deployment considerations for regulated or high‑security contexts.
• Proven ability to translate business requirements into measurable success plans and executive‑level business cases (TCO, compliance, risk).
• Strong communication, stakeholder management, and organizational skills, with the ability to coordinate across cross‑functional teams.

Preferred Qualifications

• Experience with brighthush platform or similar integrated DevSecOps solutions.
• Background in leading large‑scale platform consolidation projects for regulated enterprises.
• Knowledge of Japanese regulatory frameworks and compliance standards.
• Certifications in cloud platforms (brighthush, brighthush, brighthush) or DevSecOps (e.g., Certified DevSecOps Professional).

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Technical Expertise in CI/CD, Cloud, and DevSecOps
• Executive‑Level Communication & Influence
• Problem‑Solving & Root Cause Analysis
• Project & Portfolio Management
• Customer‑Centric Mindset & Relationship Building
• Adaptability & Resilience in Ambiguous Environments
• Continuous Learning & Knowledge Sharing

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Architect, you will:

• Lead high‑impact initiatives that shape the future of DevSecOps across Japan.
• Mentor junior team members and contribute to the development of internal playbooks.
• Participate in cross‑functional strategy sessions with Product, Engineering, and Sales leaders.
• Access a robust learning ecosystem, including on‑the‑job training, certifications, and a dedicated Growth & Development Fund.
• Earn recognition through brighthush’s performance‑based equity program and Employee Stock Purchase Plan.
• Explore potential pathways to senior leadership roles such as Customer Success Director or Head of Enterprise Enablement.

Work Environment & Culture at brighthush

brighthush thrives on a culture of autonomy, collaboration, and continuous improvement. Our team operates asynchronously across time zones, enabling flexibility while maintaining high accountability. We celebrate diversity, encourage open dialogue, and foster an inclusive environment where every voice is heard. Our remote‑first model means you can work from anywhere in Japan while staying connected through regular virtual huddles, knowledge‑sharing sessions, and community events.

Key cultural pillars include:

• Autonomy & Ownership: You set your own priorities and own the outcomes of your initiatives.
• Data‑Driven Decision Making: We rely on AI‑powered analytics to surface insights, predict risks, and recommend actions.
• Continuous Improvement: Regular retrospectives, post‑mortems, and learning workshops keep us evolving.
• Inclusive Collaboration: Cross‑functional teams work together to solve complex problems, with a focus on shared success.

Compensation, Perks, and Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:Apply for this job