Senior Customer Success Architect – Strategic Account Management & AEC Client Growth Specialist at brighthush

About brighthush

At brighthush, we believe that every architect, engineer, and construction professional deserves the tools, talent, and support to bring their vision to life. With a portfolio of over 130 active U.S.-based AEC clients, we empower design and construction teams to focus on creativity while we handle the intricacies of talent acquisition, project delivery, and client success. Our remote-first culture means you can work from anywhere, collaborate with a global network of experts, and grow your career on your own terms.

Why Join brighthush?

• Impactful Work: Shape the future of the AEC industry by building lasting relationships with top-tier firms.
• Remote Flexibility: Work from home, a co‑working space, or anywhere you choose—while staying connected to a vibrant, distributed team.
• Continuous Learning: Access to industry‑leading training, certifications, and mentorship programs.
• Competitive Compensation: Market‑aligned base salary plus performance bonuses and equity options.
• Career Growth: Clear pathways to senior leadership roles, including Director of Client Success and VP of Business Development.

Key Responsibilities

As a Customer Success Architect at brighthush, you will be the strategic partner for our U.S. AEC clients, ensuring their success and driving revenue growth. Your day‑to‑day activities will include:

• Managing the commercial and operational relationship with a portfolio of assigned client accounts.
• Leading kick‑off meetings for new clients and new roles within existing accounts to set expectations and align goals.
• Conducting periodic catch‑up meetings to review performance, analyze hours, and gather actionable feedback.
• Preparing and leading Quarterly Business Reviews (QBRs) with leadership, presenting consolidated performance and financial reports.
• Identifying and driving cross‑selling and upselling opportunities, including new profiles, expanded services, and workload increases.
• Defining monthly billable‑hour forecasts and conducting ongoing account health reviews, monitoring workload deviations and defining corrective actions proactively.
• Creating and managing candidate search tickets, collaborating closely with Recruiting to shortlist, interview, and select top talent.
• Leading or co‑leading the resolution of client and professional issues, mediating conflicts as needed.
• Maintaining accurate, up‑to‑date records of all client interactions and account developments in HubSpot.

Essential Qualifications

• Bachelor’s degree in Architecture or a closely related AEC discipline, with hands‑on project experience.
• Prior experience working for U.S. AEC companies (directly or through remote staffing/outsourcing firms), with a solid understanding of U.S. construction phases (SD, DD, CD, CA), documentation standards, and the imperial system.
• Technical fluency in AEC tools and workflows (Revit, BIM, AutoCAD, construction documentation, rendering) sufficient to discuss projects credibly with clients and evaluate deliverables.
• Experience in account management or client relationship management, ideally within B2B services or staffing.
• Strong commercial acumen, with a track record of detecting and closing account expansion opportunities.
• Advanced English proficiency, both written and spoken, with confidence leading executive‑level conversations.
• Strong forecasting and basic financial analysis skills, along with CRM proficiency (HubSpot strongly preferred).
• High level of autonomy, organization, and process discipline, with the ability to manage multiple accounts simultaneously.

Preferred Qualifications & Bonus Skills

• Project management experience or a coordination role within an architecture firm.
• Prior client‑facing or delivery experience at an AEC remote‑staffing or outsourcing company.
• Experience running QBRs or executive business reviews.
• Knowledge of construction budgeting, cost control, and value engineering.
• Experience with data‑driven performance dashboards and KPI reporting.

Core Competencies & Soft Skills

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Communication – Clear, concise, and persuasive communication across all levels.
• Relationship Building – Proven track record of building trust and rapport with C‑suite executives.
• Problem Solving – Creative solutions to complex client challenges.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Collaboration – Work seamlessly with cross‑functional teams (Recruiting, Finance, Delivery).

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to evolve with your ambitions. We offer:

• Mentorship from senior leaders in client success and business development.
• Access to industry conferences, webinars, and certification programs (e.g., LEED, BIM certifications).
• Structured leadership development tracks, including rotational programs into Sales, Product, and Operations.
• Opportunities to lead high‑impact projects, such as developing a new client success framework or launching a new service line.
• Clear performance metrics tied to career advancement and bonus structures.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our culture is defined by:

• Remote‑first flexibility with a strong emphasis on asynchronous communication.
• Weekly virtual town halls and monthly all‑hands meetings to keep everyone aligned.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular team‑building activities, both virtual and in‑person, to foster camaraderie.
• A focus on work‑life balance, with generous PTO, mental health days, and a flexible work schedule.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior account managers in the AEC sector.
• Performance‑based bonuses tied to client expansion, retention, and revenue targets.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program.
• Unlimited PTO and flexible work hours.
• Professional development stipend and access to industry‑leading training platforms.

How to Apply

If you’re a strategic, consultative professional with an architecture background and a passion for building lasting client relationships, we want to hear from you. Join brighthush and become a pivotal part of a team that’s redefining success in the AEC industry.