Senior Customer Success Consultant – Automotive Dealership Solutions & Account Growth Specialist at brighthush
About brighthush and the Automotive Innovation Landscape
brighthush is a forward‑thinking technology partner that empowers automotive dealerships to thrive in a rapidly evolving marketplace. By delivering data‑driven insights, digital marketing tools, and customer‑centric solutions, we help dealerships increase profitability, streamline operations, and elevate the customer experience. Our mission is to unlock the full potential of every dealership through cutting‑edge technology, strategic consulting, and a relentless focus on results.
Why Join brighthush?
At brighthush, you’ll be part of a high‑energy, collaborative team that values creativity, ownership, and continuous learning. We champion a culture of transparency, inclusivity, and innovation—where every voice is heard and every idea has the chance to shape the future of automotive retail. As a Customer Success Consultant, you’ll have the opportunity to:
- Drive tangible business outcomes for a portfolio of leading dealerships.
- Partner with cross‑functional teams—sales, operations, training, and product—to deliver end‑to‑end solutions.
- Shape the customer journey from onboarding through expansion, ensuring maximum adoption and satisfaction.
- Grow your career through mentorship, formal training, and a clear path to senior leadership roles.
Key Responsibilities
Account Management & Customer Success
- Build and nurture long‑term relationships with dealership owners, managers, and key stakeholders.
- Serve as the primary point of contact for all customer inquiries, ensuring rapid resolution and high satisfaction.
- Develop and execute customized success plans that align with each dealership’s strategic objectives.
- Track and analyze account health metrics, proactively identifying risks and opportunities for improvement.
- Maintain meticulous records of all interactions, decisions, and outcomes in our CRM system.
Growth & Revenue Retention
- Identify upsell, cross‑sell, and expansion opportunities across the dealership’s product portfolio.
- Collaborate with Regional Sales Managers to craft tailored proposals and negotiate contracts.
- Lead quarterly business reviews, presenting data‑driven insights and actionable recommendations.
- Achieve a monthly revenue retention target of 98% while driving new revenue streams.
- Champion a culture Apply for this job