Senior Customer Success Consultant – Retention & Renewal Specialist for Dental SaaS Solutions at brighthush

About brighthush

brighthush is the leading dental software provider in Brazil, empowering more than 17,000 clinics and private practices with cutting‑edge technology that improves patient care, operational efficiency, and revenue growth. With a footprint that touches over 40 million lives, brighthush is redefining the dental experience through data‑driven insights, seamless integrations, and a customer‑centric philosophy that places the success of our partners at the heart of everything we do.

As part of the global dental ecosystem, brighthush is committed to innovation, quality, and inclusivity. We celebrate diversity, foster continuous learning, and create an environment where every team member can thrive, contribute, and grow.

Role Overview

We are looking for a dynamic, results‑oriented Customer Success Consultant – Retention & Renewal Specialist to join our high‑velocity sales and support teams. In this role, you will be the guardian of our client relationships during the critical renewal period, ensuring that our partners continue to derive maximum value from brighthush’s platform while driving revenue growth and customer advocacy.

Key Responsibilities

• Renewal Negotiation Leadership – Initiate proactive conversations with clients before the end of their promotional period, guiding discussions toward a successful renewal, preferably on an annual plan.
• Retention Strategy Execution – Identify at‑risk accounts, engage in consultative dialogue, and close renewals even when clients express uncertainty or intent to leave.
• Objection Handling & Value Reinforcement – Counter price, competitor, and low‑usage objections using the company’s proven playbook and tailored value propositions.
• CRM Mastery – Log every interaction, outcome, and exit reason in the CRM with precision, ensuring data integrity and actionable insights for the leadership team.
• Cadence Management – Adhere to the agreed contact cadence and response times, coordinating closely with the sales, finance, and support departments to remove renewal blockers.
• Feedback Loop Creation – Capture client insights and propose enhancements to scripts, offers, and processes, feeding back into the continuous improvement cycle.
• Cross‑Functional Collaboration – Work hand‑in‑hand with Finance and Support to resolve billing or technical issues that could impede renewal.

Essential Qualifications

• Proven experience in customer retention, renewal, or inside sales with a track record of meeting or exceeding monthly targets.
• Strong negotiation skills over WhatsApp, phone, and audio calls, with the ability to turn a “no” into a “yes.”
• Hands‑on experience with CRM platforms (e.g., Pipedrive, UTalk) or equivalent customer‑service tools.
• Exceptional organizational discipline to manage a portfolio of accounts and maintain a zero‑backlog pipeline.
• Comfortable operating in a fast‑paced, high‑volume environment with monthly performance metrics.

Preferred Qualifications

• Background in SaaS or recurring revenue services, especially within high‑volume, low‑ticket‑value models.
• Familiarity with variable‑pay compensation structures.
• Experience in the dental or broader health sector, understanding the unique challenges and regulatory landscape.
• Fluency in English and Portuguese, both written and spoken.

Skills & Competencies

• Customer‑Centric Mindset – Deep empathy for client pain points and a passion for delivering tangible outcomes.
• Strategic Thinking – Ability to anticipate renewal risks and craft proactive solutions.
• Data‑Driven Decision Making – Leverage CRM analytics to inform strategy and measure success.
• Communication Excellence – Clear, concise, and persuasive communication across multiple channels.
• Resilience & Adaptability – Thrive under pressure, pivot quickly, and maintain composure during high‑stakes negotiations.

Career Growth & Learning

At brighthush, your professional journey is as important as the impact you create for our clients. We offer:

• Structured mentorship programs with senior leaders in sales, product, and customer success.
• Access to industry conferences, webinars, and certifications that keep you at the forefront of dental technology and customer experience.
• Clear promotion pathways from Customer Success Consultant to Senior Consultant, Team Lead, and beyond.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Culture

brighthush is a vibrant, inclusive, and collaborative workplace. We celebrate diversity, encourage open dialogue, and empower every team member to bring their authentic self to work. Our culture is built on:

• Transparency – Open communication channels across all levels.
• Innovation – A culture that rewards experimentation and learning from failure.
• Community – Regular team events, volunteer initiatives, and cross‑departmental projects.
• Flexibility – Remote‑first policy with robust support for home‑office setups.

Compensation & Benefits

We believe in rewarding performance while supporting well‑being. Your compensation package includes:

• Base Salary – Competitive market rate for your experience and role.
• Variable Pay – Performance‑based incentives tied to renewal targets and customer satisfaction metrics.
• Health & Wellness – Comprehensive health plan (Unimed), mental health support (Wellz), and gym membership (Gympass) with optional family coverage.
• Pet Care – Guapeco pet health plan for your furry companions.
• Learning & Development – Free English courses, technical workshops, and access to online learning platforms.
• Work‑From‑Home Support – Monthly stipend for home‑office equipment and a fully equipped laptop and monitor delivered to your doorstep.
• Additional Perks – Meal vouchers (R$1,000), Ifood card, coworking daily allowance, extended parental leave, birthday day off, and a baby kit for new parents.
• Inclusive Policies – Equal opportunity employment, anti‑discrimination policies, and a commitment to building a diverse workforce across Brazil.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced environment, and want to shape the future of dental technology, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush’s Customer Success team.

Closing

Join brighthush and become part of a mission‑driven organization that is transforming dental care across Brazil. Your expertise will directly influence the success of thousands of clinics, the satisfaction of millions of patients, and the growth trajectory of a company that values innovation, diversity, and customer success above all.

Ready to make a lasting impact? Apply now and help us lead the next wave of dental technology.