Senior Customer Success Engineer – AI Trust Platform Adoption & Enterprise Data Security Enablement at brighthush

About brighthush – Pioneering Secure AI Adoption

At brighthush, we sit at the intersection of artificial intelligence and enterprise‑grade security, empowering Fortune 1000 organizations to harness the transformative power of AI with absolute confidence. Our mission is simple yet profound: give every enterprise the tools and insight to decide exactly what AI can see, learn, and act upon as it permeates deeper into their operations. By solving the toughest challenges in data security—discovering, classifying, and protecting data faster and more precisely than anyone thought possible—brighthush has built the foundational AI‑trust infrastructure that today’s most ambitious companies rely on.

Our culture is built on curiosity, collaboration, and a relentless drive to make the world a safer place for AI‑driven innovation. If you thrive in a fast‑moving, mission‑focused environment where your impact is measured by the success of our customers, you’ll feel right at home at brighthush.

The Opportunity – Customer Success Engineer

We are seeking a highly skilled Customer Success Engineer to become the technical champion for our clients, ensuring they extract maximum value from the brighthush Platform. This role blends deep technical expertise with consultative relationship building, and it offers a unique blend of remote work flexibility and up to 50% travel to engage directly with customers worldwide.

Key Responsibilities

• Technical Authority: Serve as the primary technical expert on the brighthush Platform, mastering its features, integrations, and best‑practice configurations.
• Trusted Advisor: Build and nurture relationships with stakeholders at every level—from hands‑on practitioners to C‑suite executives—positioning yourself as a strategic partner.
• Onboarding & Training: Lead seamless onboarding experiences, delivering tailored training sessions that accelerate time‑to‑value.
• Consultative Solution Design: Deeply understand each customer’s business objectives, challenges, and data landscape, then craft custom use‑case implementations that align with their goals.
• Adoption & Expansion: Proactively drive sustained platform adoption, identify expansion opportunities, and champion renewal and upsell initiatives.
• Issue Resolution: Diagnose and resolve technical issues swiftly, coordinating with internal product and engineering teams to eliminate blockers.
• Customer Advocacy: Capture and amplify customer feedback, influencing brighthush’s product roadmap and feature prioritization.
• Self‑Service Enablement: Leverage self‑paced training resources to empower customers to become independent power users.
• Health Monitoring: Track key health metrics (usage, adoption rates, satisfaction scores) and produce regular status reports.
• Joint Success Planning: Co‑create success plans with customers, outlining milestones, KPIs, and measurable outcomes.
• Knowledge Sharing: Document best practices, case studies, and technical guides for internal teams and the broader customer community.
• Mentorship & Team Development: Coach junior team members, share expertise, and contribute to a culture of continuous learning.
• Talent Acquisition: Participate in interview panels to help attract top‑tier talent to the Customer Success organization.
• Quarterly Business Reviews (QBRs): Conduct data‑driven QBRs, highlighting successes, uncovering risks, and outlining next steps for mutual growth.

Essential Qualifications

• Associate degree or equivalent experience; a Bachelor’s degree in Computer Science or a related field is a strong plus.
• Minimum 12 years of professional experience with a proven track record of managing complex, multi‑phase projects.
• Demonstrated ability to thrive in an ambiguous, fast‑paced, deadline‑driven startup environment.
• Results‑oriented mindset with measurable achievements in revenue growth, customer satisfaction, feature adoption, and retention.
• Hands‑on experience collaborating closely with software development teams.
• Proficiency in SQL and at least one scripting language (e.g., Python, PowerShell, Bash).
• 3+ years of direct experience with data technologies and cloud platforms (AWS, Azure, GCP), including infrastructure provisioning, networking, IAM, and data/compute asset management.
• Familiarity with APIs, web services, and modern integration patterns.
• Preferred expertise in Data Loss Prevention (DLP), Data Privacy/Protection, Cloud Security Posture Management (CSPM), Security Information and Event Management (SIEM), or vulnerability management.
• Prior experience in a technical, customer‑facing role within a software company.
• Demonstrated ownership of the full customer lifecycle—from onboarding through renewal and expansion.
• Exceptional interpersonal skills with a talent for building strategic, long‑term relationships.
• Clear, concise verbal and written communication abilities, capable of translating complex technical concepts for diverse audiences.
• Confidence leading executive briefings and facilitating deep‑technical workshops.
• Self‑motivation, proactive problem‑solving, and a collaborative team spirit.

Preferred Skills & Competencies

• Experience with AI/ML data pipelines or model governance frameworks.
• Knowledge of regulatory standards such as GDPR, CCPA, HIPAA, or PCI‑DSS.
• Certification in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator).
• Familiarity with agile methodologies and ticketing systems (Jira, ServiceNow).
• Ability to create and deliver compelling technical presentations and demos.
• Strong analytical mindset—comfortable interpreting usage data to drive strategic recommendations.

Compensation & Benefits

Base Salary Range: $140,000 – $160,000 (total compensation, inclusive of potential incentives, equity, and benefits). The final figure will be determined by brighthush’s sole discretion, taking into account experience, location, and the specific demands of the role.

In addition to a competitive salary, brighthush offers a comprehensive benefits package designed to support your health, well‑being, and professional growth:

• Fully remote‑first work model with a stipend for home office setup.
• Unlimited paid time off (PTO) plus company‑observed holidays and sick days.
• Medical, vision, and dental insurance plans with multiple coverage options.
• Life insurance, short‑term and long‑term disability coverage.
• Equity participation—share in the long‑term success of brighthush.
• Annual merit‑based salary reviews and performance bonuses.
• Professional development budget for certifications, conferences, and training.
• Wellness programs, including mental‑health resources and virtual fitness classes.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. As a Customer Success Engineer, you will:

• Gain exposure to cutting‑edge AI security technologies used by the world’s largest enterprises.
• Collaborate directly with product, engineering, and go‑to‑market teams, influencing product direction.
• Develop deep expertise in cloud security, data governance, and AI trust frameworks.
• Access a clear promotion path—from individual contributor to senior leadership roles such as Senior Customer Success Manager, Director of Customer Success, or even VP of Customer Experience.
• Participate in cross‑functional initiatives, including beta programs, customer advisory boards, and industry webinars.

Work Environment & Culture at brighthush

Our culture is built on three pillars: innovation, integrity, and impact. We celebrate diverse perspectives, encourage continuous learning, and reward bold ideas. Whether you’re collaborating in a virtual brainstorming session or meeting a client on the road, you’ll find a supportive community that values transparency, autonomy, and a healthy work‑life balance.

Key cultural highlights include:

• Transparency: Open communication channels with leadership and regular company‑wide updates.
• Collaboration: Cross‑functional squads that empower you to contribute beyond your immediate role.
• Recognition: Quarterly awards, peer‑nominated shout‑outs, and a culture of celebrating wins—big and small.
• Flexibility: Remote‑first policy, flexible hours, and a results‑oriented approach that trusts you to deliver.

How to Apply

If you are ready to champion secure AI adoption, drive measurable business outcomes, and grow alongside a visionary team, we want to hear from you. Click the link below to submit your application and start your journey with brighthush.

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Join brighthush – Shape the Future of Secure AI

At brighthush, you won’t just fill a role—you’ll become an integral part of a mission to make AI trustworthy for the world’s most critical enterprises. Bring your expertise, curiosity, and passion for customer success, and together we’ll build the future of data security.