Senior Customer Success Engineering Manager – Driving Global Adoption, Technical Enablement, and Product Excellence for brighthush’s Leading DevSecOps Platform

About brighthush

brighthush is the next‑generation orchestration platform that empowers organizations worldwide to embed security, compliance, and quality into every line of code. With a community of over 50 million registered users and trusted by more than half of the Fortune 100, brighthush accelerates digital transformation, boosts developer productivity, and reduces security risk—all while enabling teams to ship faster, safer software. Our mission is simple: build technology that transforms how the world develops software.

Why brighthush?

At brighthush, we don’t just build products—we build a culture of innovation, inclusion, and impact. Our high‑performance environment is driven by core values, continuous knowledge exchange, and a relentless focus on customer success. Every team member is empowered to use AI as a productivity multiplier, integrating it into daily workflows to drive efficiency, spark creativity, and deliver measurable results. If you’re ready to co‑create the future of software engineering, brighthush is the place for you.

Role Overview

As the Senior Customer Success Engineering Manager, you will lead a world‑class team of Customer Success Engineers who serve our most strategic customers. You’ll own the end‑to‑end customer journey—from onboarding and adoption to optimization and expansion—ensuring that every client realizes maximum value from brighthush’s platform. Your leadership will shape the engineering practices that enable our customers to build, test, and deploy secure, compliant, and high‑quality software at scale.

Key Responsibilities

• Team Leadership & Development: Build, mentor, and scale a high‑performing Customer Success Engineering team. Foster a culture of continuous learning, ownership, and collaboration.
• Customer Engagement: Partner with senior stakeholders to understand customer goals, define success metrics, and drive adoption of new features and best practices.
• Technical Enablement: Design and deliver technical workshops, training sessions, and documentation that empower customers to solve complex problems using brighthush’s platform.
• Process & Tooling: Define and refine the customer success engineering workflow, including incident management, knowledge base creation, and feedback loops that inform product development.
• Metrics & Reporting: Own key performance indicators such as NPS, CSAT, adoption rates, and time‑to‑value. Use data to drive continuous improvement and report insights to executive leadership.
• Cross‑Functional Collaboration: Work closely with Product, Engineering, Sales, and Support to surface customer pain points, prioritize feature requests, and ensure a seamless handoff between teams.
• Strategic Planning: Develop and execute a roadmap for the Customer Success Engineering function that aligns with brighthush’s growth objectives and customer success strategy.
• Innovation & AI Integration: Champion the use of AI and automation to enhance customer support, streamline onboarding, and predict potential issues before they arise.
• Compliance & Security: Ensure all customer interactions adhere to industry best practices for security, privacy, and compliance.

Essential Qualifications

• 10+ years of experience in software engineering or technical support roles, with at least 5 years in a leadership capacity.
• Proven track record of building and scaling high‑performing technical teams in a fast‑moving, cloud‑native environment.
• Deep understanding of DevSecOps principles, CI/CD pipelines, and cloud infrastructure (AWS, Azure, GCP).
• Strong analytical mindset with experience using data to drive decisions and improve customer outcomes.
• Excellent communication skills—able to translate complex technical concepts into clear, actionable guidance for both technical and non‑technical audiences.
• Experience working with large enterprise customers and managing multi‑year engagements.
• Demonstrated ability to collaborate across product, engineering, sales, and support teams.
• Commitment to diversity, equity, and inclusion—actively fostering an environment where all voices are heard.

Preferred Qualifications

• Hands‑on experience with AI/ML tooling and its application in customer success or support contexts.
• Background in security engineering or compliance frameworks (ISO 27001, SOC 2, GDPR).
• Experience with customer success platforms such as Gainsight, Totango, or similar.
• Published technical content or speaking experience at industry conferences.
• Knowledge of the broader DevSecOps ecosystem and emerging trends.

Skills & Competencies

• Strategic Thinking & Execution
• Technical Leadership & Mentorship
• Customer‑Centric Mindset
• Data‑Driven Decision Making
• Change Management & Process Improvement
• Cross‑Functional Collaboration
• Adaptability in a Remote, Global Team Environment
• Strong Written and Verbal Communication
• Passion for Continuous Learning and Innovation

Career Growth & Learning Opportunities

At brighthush, your growth is a priority. You’ll have access to:

• Leadership Development Programs: Structured coaching, mentorship, and executive shadowing to accelerate your career trajectory.
• Growth & Development Fund: Dedicated budget for conferences, certifications, and courses that align with your professional goals.
• Innovation Labs: Opportunities to experiment with new technologies, including AI, automation, and cloud‑native tools.
• Internal Mobility: Clear pathways to transition into Product, Engineering, or Enterprise Sales roles.
• Community Engagement: Support to contribute to open‑source projects, industry panels, and thought‑leadership initiatives.

Work Environment & Company Culture

brighthush is a fully remote organization that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• High‑Performance Mindset: We set ambitious goals, celebrate wins, and learn from failures.
• Inclusive Collaboration: Team Member Resource Groups, inclusive hiring practices, and a commitment to equity.
• Continuous Knowledge Exchange: Regular tech talks, lunch‑and‑learn sessions, and cross‑team hackathons.
• AI‑First Approach: Every team member is encouraged to integrate AI into their daily workflows.
• Transparent Leadership: Open communication channels, town halls, and a culture of feedback.

Compensation & Perks

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks.
• Equity compensation and Employee Stock Purchase Plan.
• Flexible Paid Time Off (PTO) and holiday schedule.
• Parental leave and family‑friendly policies.
• Home office stipend and ergonomic support.
• Health, dental, and vision insurance (where applicable).
• Wellness programs, mental health resources, and employee assistance programs.
• Annual growth and development fund for professional learning.

We Welcome Diverse Talent

brighthush is proud to be an equal‑opportunity workplace and an affirmative action employer. Our recruitment, hiring, and promotion practices are based solely on merit, regardless of race, color, religion, ancestry, sex, gender identity, sexual orientation, national origin, age, citizenship, marital status, disability, or any other protected characteristic. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Ready to Join brighthush?

If you’re excited about leading a high‑impact Customer Success Engineering team, driving customer adoption, and shaping the future of DevSecOps, we encourage you to apply. Even if you don’t meet every single qualification, we welcome your interest—many of our successful candidates bring unique perspectives and a passion for learning.