Senior Customer Success Executive – Mid‑West Healthcare Technology & EHR Implementation Specialist (Remote, 40% Travel) – Champion Digital Health Transformation, AI‑Driven Analytics, and Strategic Partnerships at brighthush

About brighthush

brighthush is a trailblazer in the rapidly evolving realm of healthcare technology. Our mission is to empower clinicians, administrators, and patients with tools that unlock the full potential of electronic health records (EHR). By marrying AI‑powered analytics, seamless interoperability, and intuitive mobile solutions, we are redefining how care is delivered, coordinated, and measured across the United States.

From cloud‑based analytics platforms that surface actionable insights to interoperability engines that bridge disparate systems, brighthush’s portfolio serves hospitals, health systems, specialty practices, and community clinics alike. We believe technology should amplify human expertise, not replace it—an ethos that permeates our culture of curiosity, collaboration, and an unwavering commitment to customer success.

Why brighthush?

At brighthush, you’ll join a forward‑thinking team that is shaping the future of digital health. Our remote‑first culture, combined with a strong focus on professional growth, ensures you can thrive while contributing to transformative projects that improve patient outcomes and operational efficiency.

Role Overview

We are looking for an experienced Senior Customer Success Executive to lead our Mid‑West region. In this senior, client‑centric role, you will be the primary advocate for our customers, ensuring they extract maximum value from our suite of healthcare technology solutions. You will own the entire customer journey—from initial engagement and onboarding through renewal and expansion—while partnering with cross‑functional teams to deliver flawless implementations.

This position is fully remote, offering a flexible schedule that supports up to 40% travel across the United States, with key hubs in Chicago and Denver. You will represent brighthush at industry conferences, client sites, and partner events, showcasing our solutions and gathering market intelligence that fuels product innovation.

Key Responsibilities

• Client Value Champion: Own the end‑to‑end customer journey, ensuring measurable outcomes and high satisfaction scores. Act as the voice of the customer within brighthush, translating client needs into actionable product enhancements.
• Onboarding & Implementation Lead: Design and execute comprehensive onboarding plans that align with each client’s unique clinical workflows. Coordinate with product, engineering, and support teams to deliver on‑time, on‑budget implementations that exceed expectations.
• Strategic Advisory: Serve as a trusted advisor to clinical and administrative leaders, translating business goals into technology solutions and best practices. Provide thought leadership on emerging trends such as AI‑driven decision support and interoperability standards.
• Performance Analytics: Track and analyze key performance indicators (KPIs) such as adoption rates, usage metrics, and ROI. Present insights to both clients and internal stakeholders, driving data‑driven decision making.
• Continuous Improvement: Identify gaps in workflows or system usage, propose enhancements, and collaborate with product teams to prioritize feature development that delivers real value.
• Relationship Management: Build and nurture long‑term relationships with executive sponsors, clinical champions, and IT stewards. Maintain a robust pipeline of renewal and expansion opportunities.
• Travel & Representation: Represent brighthush at industry conferences, client sites, and partner events. Showcase our solutions, gather market intelligence, and strengthen our brand presence in the Mid‑West.

Essential Qualifications

• Bachelor’s degree in Health Administration, Information Technology, Nursing, or a related field.
• Minimum of 5 years of experience in project management, customer success, or implementation within the healthcare technology space.
• Deep understanding of clinical workflows, EHR systems, and interoperability standards (e.g., HL7, FHIR, SMART on FHIR).
• Proficiency with identity and access management protocols such as SAML, and experience with Mobile Device Management (MDM) solutions.
• Strong analytical skills, with the ability to translate data into actionable insights.
• Excellent communication and presentation skills, capable of engaging stakeholders at all levels.
• Demonstrated ability to manage multiple projects simultaneously while maintaining high quality and adherence to timelines.

Preferred Qualifications

• Project Management Professional (PMP) certification or equivalent.
• Experience working with Infobuttons and other clinical decision support tools.
• Background in a large health system or multi‑hospital network.
• Previous remote work experience with a distributed team.
• Knowledge of AI and machine learning applications in healthcare.

Skills & Competencies

• Technical Acumen: Comfortable navigating complex EHR environments and integrating third‑party applications.
• Customer‑Centric Mindset: Passion for solving client challenges and delivering measurable value.
• Strategic Thinking: Ability to align technology solutions with business objectives and long‑term vision.
• Leadership & Influence: Proven track record of leading cross‑functional teams and influencing executive decision‑making.
• Adaptability: Thrives in a fast‑paced, evolving industry with shifting priorities.
• Collaboration: Works effectively with product, engineering, sales, and support to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people. As a Senior Customer Success Executive, you will have access to:

• Structured mentorship programs with senior leaders in product, sales, and operations.
• Annual learning budget for certifications, conferences, and workshops.
• Clear career ladder that includes roles such as Director of Customer Success, VP of Client Experience, and Chief Customer Officer.
• Cross‑functional projects that broaden your skill set and expose you to new business areas.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture

Our remote‑first culture empowers you to work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team stand‑ups.
• Collaborative tools such as Slack, Microsoft Teams, and Asana.
• Quarterly in‑person retreats in Chicago and Denver to foster team bonding.
• A culture of psychological safety, where ideas are welcomed and experimentation is encouraged.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $82,020 – $117,170 per year, commensurate with experience.
• Performance‑based bonuses tied to client satisfaction and adoption metrics.
• Health, dental, and vision insurance with generous coverage options.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work hours.
• Wellness stipend and access to mental health resources.
• Technology stipend for home office setup.
• Employee stock purchase plan (ESPP) to share in the company’s success.

How to Apply

If you are ready to take the next step in your career and help shape the future of healthcare technology, we invite you to submit your resume and a brief cover letter outlining why you’re the ideal fit for this role. We look forward to exploring how your expertise can drive success for our clients and for brighthush.