Senior Customer Success Manager – Strategic Account Leadership & SaaS Growth at brighthush

About brighthush

brighthush is a global leader in exposure management, empowering more than 40,000 organizations worldwide to understand, mitigate, and eliminate cyber risk. Our solutions are trusted by 65 % of the Fortune 500, 50 % of the Global 2000, and major government agencies, enabling them to protect critical assets and maintain regulatory compliance. At brighthush, we are driven by a mission to make the digital world safer for everyone, and we do it by building innovative, user‑centric products that deliver measurable business outcomes.

Our culture is built on three pillars: People, Innovation, and Impact. We believe that the best ideas come from diverse teams that feel safe to experiment, collaborate, and challenge the status quo. Every member of the brighthush family is encouraged to bring their authentic self to work, to learn continuously, and to contribute to a shared vision of a more secure future.

Why brighthush?

• Impactful Work – Your contributions directly influence the security posture of Fortune 500 companies and government agencies.
• Growth Opportunities – We invest heavily in professional development, offering mentorship, leadership training, and cross‑functional projects.
• Inclusive Environment – We celebrate diversity and foster a culture of belonging, respect, and collaboration.
• Competitive Compensation – We offer a comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits program.
• Work‑Life Balance – Flexible working arrangements and generous time‑off policies help you thrive both personally and professionally.

Your Role

The Senior Customer Success Manager (CSM) at brighthush serves as the trusted advisor for our most strategic, high‑value accounts. You will own the entire customer journey—from onboarding to renewal—ensuring that our clients achieve their security objectives while maximizing the value they derive from our platform. Your deep product knowledge, strategic mindset, and relationship‑building skills will be critical in driving adoption, expansion, and long‑term satisfaction.

Key Responsibilities

• Lead the end‑to‑end onboarding of complex, high‑value accounts, creating a seamless transition and establishing a strong foundation for success.
• Build and nurture strategic relationships with senior stakeholders, conducting regular on‑site meetings and acting as a trusted advisor to align customer goals with brighthush solutions.
• Own renewal and expansion strategies, employing a structured sales approach and leveraging metrics such as adoption rates, NPS, and usage analytics to refine tactics.
• Proactively monitor customer health dashboards, identify risks, and implement advanced adoption strategies that align with each account’s business objectives.
• Design and execute tailored adoption roadmaps using your advanced technical knowledge of the brighthush product suite, ensuring alignment with customer priorities.
• Advocate for customers internally by capturing feedback, influencing product roadmaps, service enhancements, and business priorities.
• Collaborate cross‑functionally with Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support to align efforts and deliver impactful outcomes.
• Mentor Associate and Junior CSMs, providing guidance on best practices, professional growth, and adoption strategies.
• Contribute to the continuous improvement of customer success frameworks, tools, and processes by sharing field insights and actionable recommendations.

What You’ll Need

• Based in the Greater Brisbane Area, Queensland, Australia, with the ability to visit customer sites regularly.
• Bachelor’s degree or equivalent work experience, with 8+ years in customer‑facing roles, including 5+ years in account management, sales, or similar positions focused on customer retention, growth, and engagement.
• Proven expertise in managing high‑value SaaS or subscription‑based accounts, driving adoption and delivering measurable outcomes.
• Strong relationship‑management skills, capable of engaging senior stakeholders and aligning solutions to business objectives.
• Demonstrated success in meeting or exceeding renewal and expansion targets while maintaining high customer satisfaction.
• Deep understanding of Customer Success best practices, including metrics‑driven approaches to customer health and adoption.
• Exceptional communication (written and verbal), problem‑solving, and time‑management skills.
• Proficiency in tools such as Salesforce.com and Google Workspace, with the ability to learn new technologies quickly.
• Ability to manage multiple accounts and priorities in a fast‑paced, revenue‑focused environment.
• Experience mentoring or coaching team members, with a collaborative and team‑oriented mindset.
• Willingness to travel at least 50 % of the time, typically a few times per quarter, to support customer engagements or attend business events such as Sales Kickoff or training sessions.

Preferred Qualifications

• Experience in the cybersecurity or exposure‑management industry.
• Advanced technical knowledge of cloud security, vulnerability management, or related domains.
• Prior experience in a senior CSM or account‑based role within a high‑growth SaaS company.
• Knowledge of data privacy regulations (GDPR, CCPA, etc.) and how they impact security solutions.

What You’ll Gain

At brighthush, you’ll join a team that values innovation, collaboration, and continuous learning. Your career path will be shaped by:

• Leadership Development – Structured mentorship programs, leadership workshops, and opportunities to lead cross‑functional initiatives.
• Career Advancement – Clear progression tracks from Associate CSM to Senior CSM, and potential transition into Product Management, Sales, or Customer Experience Leadership.
• Learning & Development – Access to industry conferences, certifications, and internal knowledge‑sharing sessions.
• Impactful Projects – Work on high‑visibility projects that influence product strategy, customer experience, and market positioning.

Work Environment & Culture

Our remote‑first model is complemented by a vibrant Brisbane hub where teams collaborate, brainstorm, and celebrate successes. We champion flexibility, allowing you to balance professional responsibilities with personal commitments. Our culture is defined by:

• Open communication and transparency across all levels.
• Data‑driven decision making and a relentless focus on customer outcomes.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Regular team‑building events, hackathons, and wellness initiatives.

Compensation & Benefits

While specific figures vary by experience and role, brighthush offers a competitive package that includes:

• Base salary aligned with market benchmarks for senior CSM roles in the Brisbane region.
• Performance‑based bonus structure tied to renewal, expansion, and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget and reimbursement for relevant certifications.
• Wellness programs, including gym memberships and mental health resources.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for assistance.

Ready to Join Us?

If you are passionate about driving customer success, thrive in a fast‑paced SaaS environment, and want to make a tangible impact on the security posture of leading organizations, we want to hear from you. Apply today and become a key player in brighthush’s mission to protect the digital world.