Dynamic Customer Experience Coordinator – Retail Front‑End Leadership & Loyalty Program Champion at brighthush

About brighthush

brighthush is a global leader in the off‑price retail sector, delivering high‑quality merchandise at unbeatable prices to millions of shoppers worldwide. With a vibrant portfolio that includes flagship stores, distribution centers, and a robust e‑commerce platform, brighthush thrives on innovation, customer obsession, and a culture that celebrates diversity, collaboration, and continuous learning. As a Fortune 100 company, we are committed to creating an inclusive environment where every team member can grow, innovate, and make a lasting impact.

Why Join brighthush?

• Impactful Work: Every interaction you facilitate shapes the customer journey and drives loyalty for a brand that millions trust.
• Career Growth: From front‑end leadership to store operations, brighthush offers clear pathways to advance into senior management, merchandising, or corporate roles.
• Learning & Development: Access to structured training programs, mentorship, and cross‑functional projects that sharpen your retail, leadership, and analytical skills.
• Inclusive Culture: A workplace where diverse perspectives are valued, and every voice is heard.
• Competitive Compensation & Benefits: A comprehensive package that rewards performance, supports well‑being, and encourages work‑life balance.

Position Overview

As a Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑end operations. You’ll lead a team of Associates, ensuring every customer receives prompt, courteous service while promoting our loyalty programs. Your role blends hands‑on customer engagement with strategic oversight, making you a pivotal contributor to our store’s success.

Key Responsibilities

• Customer Experience Leadership: Create a welcoming atmosphere that delights customers and encourages repeat visits.
• Team Management: Oversee a diverse group of front‑end Associates, assigning registers, coordinating breaks, and ensuring coverage during peak periods.
• Training & Mentorship: Design and deliver coaching sessions that reinforce customer service excellence, POS proficiency, and loyalty program promotion.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for brand advocacy.
• Operational Excellence: Ensure Associates follow store plans, prioritize tasks, and maintain a clean, organized environment.
• Communication: Provide clear, timely updates to management and staff, fostering transparency and alignment.
• Compliance & Safety: Uphold labor laws, company policies, and safety standards, creating a secure environment for customers and staff.
• Program Promotion: Champion credit and loyalty initiatives, driving enrollment and usage.
• Loss Prevention: Support shrink reduction goals through vigilant monitoring and proactive measures.
• Continuous Improvement: Collaborate with store leadership to identify process enhancements that elevate the customer experience.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising principles and the ability to translate them into actionable front‑end strategies.
• Demonstrated ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Excellent verbal and written communication skills, capable of influencing both peers and senior leaders.
• Proficiency with POS systems and a willingness to stay current with emerging retail technologies.
• Commitment to upholding brighthush’s values of honesty, integrity, and confidentiality.
• Flexibility to work evenings, weekends, and holidays as required by store operations.

Preferred Qualifications

• Experience managing a team in a high‑traffic retail setting.
• Background in loyalty program administration or customer retention initiatives.
• Knowledge of labor regulations and safety compliance in a retail context.
• Proficiency in multiple languages, enhancing service to a diverse customer base.
• Track record of driving sales or customer satisfaction metrics above store averages.

Core Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and hold a team accountable.
• Customer‑Centric Mindset: Passion for delivering memorable experiences that foster loyalty.
• Analytical Thinking: Use data to inform decisions on staffing, promotions, and process improvements.
• Adaptability: Thrive in dynamic environments, pivoting quickly when priorities shift.
• Collaboration: Work seamlessly with merchandising, loss prevention, and corporate teams.
• Technology Savvy: Comfortable with POS, inventory, and customer‑relationship tools.

Career Growth & Development Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Experience Coordinator, you will:

• Progress to Store Manager or District Manager roles, overseeing multiple locations.
• Transition into corporate functions such as Merchandising, Operations, or Customer Insights.
• Participate in leadership development programs that refine strategic thinking and decision‑making.
• Earn certifications in retail management, customer experience, or data analytics through our partnership with industry leaders.
• Take advantage of cross‑departmental projects that broaden your skill set and visibility.

Work Environment & Culture at brighthush

Our stores are more than retail spaces—they are community hubs where teamwork, creativity, and customer focus converge. You’ll find:

• A supportive, inclusive culture that values every voice.
• Opportunities to collaborate across functions, from merchandising to marketing.
• Regular team events, recognition programs, and a culture of continuous improvement.
• Access to a dedicated Learning & Development portal with courses on leadership, customer service, and retail analytics.

Compensation, Perks, and Benefits

While the starting hourly rate for this role ranges from $16.00 to $16.50, your total compensation package includes:

• Competitive base pay aligned with industry standards.
• Performance‑based incentives tied to store metrics.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans (eligible after required service period).
• 401(k) plan with company match after meeting eligibility criteria.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Life insurance, short‑ and long‑term disability coverage.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a corporate credit union and financial planning services.
• Scholarship program for continuing education.

Location

USA – brighthush Store 0281, Sudbury, MA

How to Apply

Ready to elevate your retail career and make a tangible difference in customers’ lives? Click the link below to submit your application and join the brighthush family.

Apply To This Job

brighthush is an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We consider all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Join us and transform the retail experience

As a Customer Experience Coordinator at brighthush, you’ll be at the forefront of delivering exceptional service, driving loyalty, and shaping the future of retail. If you’re passionate about people, thrive in a fast‑paced environment, and are ready to lead with integrity and enthusiasm, we want to hear from you. Apply today and start your journey with a company that values growth, innovation, and the power of a great customer experience.