Senior Customer Success Leader – Remote, US – Driving Revenue Growth & Customer Advocacy in the DevOps & Database Space

About brighthush

brighthush is a trailblazer in the Database DevOps arena, empowering organizations worldwide to accelerate software delivery through automated database updates, security, and governance. With over 100 million downloads, our open‑source‑first platform is trusted by Fortune 500 enterprises, fast‑growth startups, and everything in between. At brighthush, we believe that the database is a first‑class citizen in the CI/CD pipeline, and we’re on a mission to make database change management the easiest, safest, and most powerful solution available.

Our culture is built on the core values of freedom, choice, transparency, and meritocracy. We’re a caffeinated, collaborative, and confident team that thrives on solving the toughest database CI/CD challenges. If you’re passionate about driving innovation, building high‑impact customer relationships, and shaping the future of DevOps, brighthush is the place to bring your expertise to life.

Why Join brighthush?

• Remote‑First, Global Team – Work from anywhere in the United States and collaborate with colleagues across the globe.
• Equity & Growth – Earn meaningful equity and advance your career through clear promotion pathways.
• Impactful Work – Your initiatives will directly influence product direction, customer success, and revenue growth.
• Learning & Development – Access to cutting‑edge training, mentorship, and the opportunity to work with seasoned professionals.
• Inclusive & Respectful Culture – We foster a “no punks, no jerks” environment where diverse perspectives are celebrated.

Role Overview

As the Senior Customer Success Leader at brighthush, you will spearhead the Customer Success organization, guiding a team of Customer Success Account Executives (CS‑AEs) who own the post‑sale customer journey. Your strategic vision will align with Sales, Product, and Engineering to ensure a seamless, high‑value experience for our customers, driving net revenue retention, expansion, and advocacy.

Key Responsibilities

• Revenue Ownership – Own the retention and expansion metrics for your portfolio, consistently achieving 95%+ gross retention and 110%+ net retention.
• Account Strategy & Growth – Design and execute account plans that transform under‑utilized customers into fully adopted, expanding accounts.
• Risk Management – Proactively identify at‑risk accounts, develop mitigation plans, and safeguard ARR.
• Executive Relationships – Build multi‑threaded relationships with technical executives (CTOs, VPs of Engineering, Database Leaders) and translate database DevOps benefits into tangible business outcomes.
• Adoption Excellence – Reduce typical 4‑6 month implementation timelines, ensuring customers fully leverage their subscriptions through systematic, team‑by‑team adoption.
• Voice of the Customer – Serve as the customer advocate, feeding insights into Sales, Engineering, Product, and Support to drive continuous improvement.
• Team Leadership & Development – Recruit, coach, and mentor CS‑AEs, fostering a high‑performance culture that emphasizes collaboration, accountability, and growth.
• Process & Tooling – Build and refine playbooks, dashboards, forecasting models, and reporting frameworks that enable data‑driven decision making.
• Cross‑Functional Collaboration – Partner with Product to shape feature roadmaps, with Engineering to prioritize technical initiatives, and with Sales to align go‑to‑market strategies.
• Customer Advocacy & Evangelism – Champion customer success stories, case studies, and reference programs that showcase the value of brighthush’s platform.

Essential Qualifications

• 3+ years of experience in an Account Management leadership role within a B2B SaaS or enterprise software environment.
• Proven track record of owning and driving net revenue retention, renewals, and expansion revenue.
• Prior experience as an individual contributor Account Manager with demonstrable success in expansions and high retention rates.
• Strong operational acumen: adept at building playbooks, dashboards, forecasting models, and leveraging data to inform strategy.
• Exceptional executive presence and communication skills, capable of engaging with C‑suite executives and internal leaders alike.
• Experience selling to Engineering Leaders in large enterprises.
• Bachelor’s degree or equivalent professional experience.
• U.S. residency (must be located in the United States).

Preferred Qualifications

• Background in DevOps, database, infrastructure, or developer tooling markets.
• Experience with open‑source communities and community‑driven product development.
• Knowledge of database change management best practices and CI/CD pipelines.
• Experience leading remote teams across multiple time zones.

Key Skills & Competencies

• Strategic Thinking & Execution
• Data‑Driven Decision Making
• Customer‑Centric Mindset
• Relationship Building & Influence
• Team Leadership & Coaching
• Project Management & Prioritization
• Technical Fluency in Database & DevOps Tools
• Excellent Written & Verbal Communication
• Adaptability & Resilience in a Fast‑Paced Environment

Career Growth & Development

At brighthush, your career trajectory is defined by your impact and ambition. As Senior Customer Success Leader, you will:

• Lead a high‑performing team and shape the future of our Customer Success organization.
• Move into executive roles such as VP of Customer Success, Chief Customer Officer, or Head of Product, depending on your interests.
• Gain exposure to product strategy, engineering, and sales, broadening your skill set across the entire customer lifecycle.
• Participate in leadership development programs, mentorship circles, and industry conferences.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model empowers you to work from wherever you’re most productive while staying connected through:

• Weekly all‑hands meetings, cross‑functional huddles, and informal virtual coffee chats.
• Quarterly in‑person retreats that bring the entire team together for strategy, learning, and team building.
• Open‑source contributions and community engagement initiatives.
• A commitment to work‑life balance, with generous paid time off, flexible scheduling, and a supportive environment.

Compensation & Benefits

• Competitive Base Salary – Reflective of your experience and the value you bring to brighthush.
• Performance‑Based Bonus – Tied to revenue retention, expansion, and customer satisfaction metrics.
• Equity Package – Meaningful shares that align your success with the company’s growth.
• Health & Wellness – Comprehensive medical, vision, and dental coverage (country‑dependent).
• Retirement Plans – 401(k) with company match for U.S. employees.
• Paid Time Off & Holidays – Generous PTO, paid holidays, and flexible vacation policies.
• Home Office Stipend – Allowance to set up a productive remote workspace.
• Additional perks such as wellness programs, learning stipends, and tech allowances.

How to Apply

If you’re ready to lead a dynamic Customer Success team, drive revenue growth, and shape the future of database DevOps, we’d love to hear from you. Submit your application through our careers portal and join a company that values innovation, impact, and personal growth.

Eligible candidates may be subject to criminal history checks, which will be conducted and used in accordance with applicable local, state, and federal law.