Senior Customer Success Manager – Accelerating Client Onboarding, Retention & Expansion for brighthush

About brighthush

brighthush is a trailblazing talent‑placement platform that bridges the gap between exceptional global talent and high‑growth startups. We identify, train, and deploy AI‑native professionals—ranging from client‑facing roles to software engineers and executive assistants—into operational positions as managed contractors. With a bootstrapped history of reaching a couple of million dollars in annual recurring revenue (ARR) and a current trajectory of adding six‑to‑seven‑figure net new revenue each month, brighthush is on a mission to scale to $100 million ARR by placing 2,777 operators into top startups over the next three years.

Our client portfolio spans venture‑backed tech, healthcare, and fintech companies, including fast‑growing startups and established U.S. businesses that have secured over $3 billion in funding from leading VC firms such as Sequoia, a16z, Founders Fund, and Y Combinator. With a team of roughly 60 people managing a few hundred talents, we’re expanding into new verticals while staying true to our core belief: opportunity may not be created equally, but ambition is. That conviction fuels our relentless pursuit of excellence and our commitment to delivering measurable value to both talent and client.

Why Join brighthush?

• Impactful Growth Engine: You’ll own the entire post‑sales journey—from signed proposal to paid, happy, and expanding account—directly influencing our revenue pipeline and client satisfaction.
• Fast‑Paced, High‑Impact Environment: As a founder‑backed, bootstrapped company, every decision and execution has immediate, visible results. Your work will shape the future of brighthush.
• Remote‑First, Global Culture: With teammates across 23 countries, we celebrate diversity, flexibility, and collaboration. Work from anywhere while staying connected through regular virtual huddles and quarterly global retreats.
• Career Acceleration: Step into leadership early, own cross‑functional initiatives, and influence product, sales, and talent strategy.
• Competitive Compensation & Perks: We offer a market‑competitive base salary, performance‑based bonuses, equity, unlimited PTO, and a comprehensive benefits package.

Key Responsibilities

As the Senior Customer Success Manager at brighthush, you will be the linchpin that transforms a signed proposal into a thriving, revenue‑generating partnership. Your day‑to‑day focus will include:

• New Customer Onboarding:
  • Convert signed proposals into closed‑won, paid deals by orchestrating a seamless, fast track from signature to first invoice.
  • Ensure every new client achieves tangible value within 30 days through kickoff, role scoping, talent matching, first‑week ramp, and a formal check‑in.
  • Collaborate with recruiting, training, and finance teams to deliver a cohesive, high‑quality customer experience.
  • Maintain a CSAT score of 95%+ and proactively identify and eliminate friction points.
• Account Retention & Expansion:
  • Own a portfolio of client accounts, driving renewals, upsells, and overall health.
  • Act as a trusted advisor to each Customer Business Owner, deeply understanding their business to become a strategic partner rather than a vendor.
  • Identify upsell opportunities—additional seats, new role types—and collaborate with sales to close deals.
  • Monitor talent performance and client sentiment to flag risks early and intervene before churn occurs.
• Process & Insight Leadership:
  • Translate successful onboarding and expansion practices into repeatable playbooks that accelerate velocity while preserving quality.
  • Feed customer insights back to founders, sales, and recruiting to refine hiring, training, and go‑to‑market strategies.
  • Champion continuous improvement initiatives across the customer success function.

What Success Looks Like

First 90 Days: You’ve taken ownership of your book, met every Customer Business Owner, and personally guided new clients from signed proposal to paid status. Every onboarding cycle delivers value within 30 days, and you’ve documented the winning steps and pain points.

Six Months:Apply for this job