Senior Customer Success Manager – AI‑Powered Healthcare Engagement & Digital Strategy at brighthush

About brighthush

brighthush is a trailblazing, mission‑driven organization at the forefront of industry cloud technology. We empower life‑sciences companies to accelerate the delivery of life‑changing therapies to patients worldwide. As one of the fastest‑growing SaaS enterprises in history, brighthush surpassed $3 B in revenue last fiscal year and is poised for even greater expansion. Our culture is built on four core values: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021 we became a public benefit corporation (PBC), legally bound to balance the interests of customers, employees, society, and investors.

We are a Work Anywhere company, offering the flexibility to work from home or from any of our global offices. Whether you thrive in a collaborative office environment or prefer the focus of a home office, brighthush supports the workspace that best fuels your success.

Why Join brighthush?

At brighthush, you will be part of a transformative movement that redefines how pharmaceutical and healthcare organizations engage with healthcare professionals (HCPs) and patients. By harnessing AI‑powered experiences and data‑driven insights, we help our partners achieve superior commercial outcomes and improve patient access to critical information. Your work will directly influence the future of healthcare delivery, making a tangible impact on patients, clinicians, and the broader community.

The Role: Senior Customer Success Manager

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor for our enterprise pharmaceutical clients. You will move beyond traditional account management to become a strategic partner who shapes product innovation, drives measurable business results, and expands deep, long‑term relationships with key stakeholders.

Key Responsibilities

• Build Executive‑Level Relationships: Cultivate trust with senior commercial leaders, understanding their strategic goals and aligning brighthush solutions to achieve them.
• Strategic Advisory: Translate client objectives into actionable roadmaps that maximize platform adoption, engagement, and ROI.
• Cross‑Functional Collaboration: Partner with Product, Engineering, Creative, and Commercial teams to deliver seamless, high‑impact client experiences.
• Data‑Driven Insights: Analyze campaign performance, market analytics, and user behavior to provide clear, actionable recommendations that drive business outcomes.
• Product Advocacy: Champion client needs within brighthush, influencing the evolution of the AI‑powered platform and ensuring it meets evolving market demands.
• Project Leadership: Own complex initiatives across multiple stakeholders, managing priorities, budgets, and timelines to deliver on commitments.
• Growth Enablement: Identify upsell and expansion opportunities, helping clients unlock additional value from brighthush’s suite of solutions.

Essential Qualifications

• 4+ years of experience in digital marketing strategy, client services, or account management within the healthcare, pharmaceutical, or life‑sciences sector.
• Proven track record of building trusted relationships and managing complex enterprise accounts.
• Deep expertise in developing omnichannel digital strategies across websites, social, display, and other marketing programs.
• Hands‑on experience supporting pharmaceutical product launches, promotional review, and familiarity with brighthush Vault PromoMats.
• Strong analytical mindset with the ability to translate performance data into strategic business recommendations.
• Demonstrated success collaborating with creative, technical, and cross‑functional teams to deliver high‑quality client programs.
• Exceptional communication and presentation skills, capable of influencing stakeholders at all levels.
• Willingness to travel to client sites approximately once per quarter, or as needed.
• Experience launching HCP and patient websites.
• In‑depth knowledge of the pharmaceutical industry and its regulatory landscape.
• Background in either an agency or in‑house pharma environment.

Preferred Qualifications

• Experience with brighthush Commercial Cloud applications.
• Exposure to multiple therapeutic areas, including oncology, immunology, or rare disease.
• Familiarity with Medical, Legal, and Regulatory (MLR) review processes and FDA promotional guidelines.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Client‑Centric Mindset & Relationship Management
• Data Analysis & Insight Generation
• Project Management & Prioritization
• Cross‑Functional Collaboration & Influence
• Adaptability & Problem‑Solving in a Fast‑Paced Environment
• Excellent Verbal & Written Communication
• Proficiency with CRM, analytics, and marketing automation tools

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Mentorship from senior leaders who are industry pioneers.
• Continuous learning through internal training, industry conferences, and certifications.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear career pathways from Customer Success Manager to Director of Customer Success, VP of Customer Success, or even Chief Customer Officer.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy culture where innovation thrives. We celebrate diverse perspectives, encourage experimentation, and reward results. Our remote‑first approach means you can work from anywhere while staying connected through virtual collaboration tools, regular town halls, and quarterly in‑person retreats.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base Salary: $115,000 – $170,000 (commensurate with experience and location)
• Variable bonus potential tied to individual and company performance.
• Equity options to share in brighthush’s growth.
• Comprehensive medical, dental, vision, and basic life insurance.
• Flexible paid time off (PTO) and company‑paid holidays.
• Retirement savings plan with company match.
• 1% charitable giving program to support causes you care about.
• Professional development budget and tuition reimbursement.
• Wellness programs, including mental health resources and fitness stipends.

Our Hiring Process

We value your time and strive for transparency throughout our recruitment journey:

• Application: Submit your resume through our online portal.
• Assessment: Within 3 days, you’ll receive a link to a personality assessment administered by a third‑party partner.
• Review: Our hiring team reviews your application and assessment results, then contacts you with next steps.
• Interview Stages:
  • Conversation with the hiring manager.
  • Practical case exercise to demonstrate your strategic thinking.
  • Final conversation with a senior leader from our executive team.
• Decision: The hiring manager will reach out with a final offer or feedback.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, pregnancy, protected veteran status, genetic information, political affiliation, or any other characteristic protected by law.

If you require accommodations due to a disability or special need during the application or interview process, please contact us at [email protected].

Ready to Make an Impact?

Join brighthush and help shape the future of healthcare engagement. Your expertise will drive real change for patients, clinicians, and the life‑sciences industry. If you are passionate about AI, digital innovation, and delivering exceptional customer success, we want to hear from you.

Apply Today – .