Senior Customer Success Manager – Retail & Trade Strategy – brighthush

About brighthush

brighthush is a global leader in the consumer goods sector, renowned for its commitment to innovation, sustainability, and customer-centric solutions. With a portfolio that spans premium snack brands, health-focused products, and cutting‑edge retail experiences, brighthush has consistently set the benchmark for excellence in the industry. Our mission is simple: to delight consumers worldwide while empowering our partners to thrive in an ever‑evolving marketplace.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, curiosity, and continuous improvement. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a workplace that values your unique perspective, encourages bold ideas, and rewards high performance. From flexible work arrangements to a comprehensive learning ecosystem, brighthush is dedicated to helping you grow both personally and professionally.

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead our retail and trade strategy initiatives for a key partner in the Chicago region. In this role, you will develop and execute customer plans that drive mutual growth, strengthen relationships, and unlock new revenue opportunities. You will collaborate with cross‑functional teams—including sales, marketing, finance, and operations—to deliver integrated solutions that meet the evolving needs of our retail partners.

Key Responsibilities

• Strategic Customer Leadership: Build and nurture long‑term relationships with senior stakeholders at the partner organization, positioning brighthush as a trusted advisor.
• Account Planning & Execution: Design comprehensive account plans that align with the partner’s business objectives, market trends, and trade strategy. Own the execution of these plans, ensuring timely delivery and measurable impact.
• Cross‑Functional Collaboration: Lead and coordinate cross‑functional teams—including marketing, merchandising, finance, and supply chain—to deliver seamless, end‑to‑end solutions.
• Financial Forecasting & Analysis: Develop accurate sales forecasts, margin projections, and ROI analyses. Use data-driven insights to recommend pricing, promotions, and assortment strategies.
• Negotiation & Deal Management: Negotiate contracts, trade terms, and promotional agreements that balance partner expectations with brighthush’s profitability goals.
• Performance Reporting: Prepare and present regular performance dashboards to senior leadership, highlighting key metrics, trends, and action plans.
• Continuous Improvement: Identify process gaps and propose enhancements to improve customer satisfaction, operational efficiency, and revenue growth.

Essential Qualifications

• Minimum of 5–7 years of account management experience in the consumer goods or retail sector.
• Proven track record of developing and executing successful customer plans that drive revenue and market share.
• Strong understanding of trade strategy, retail operations, and category management.
• Excellent negotiation skills with a history of closing complex deals.
• Advanced analytical capabilities—proficiency in Excel, PowerPoint, and data visualization tools.
• Exceptional communication and presentation skills, with the ability to influence at all organizational levels.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, dynamic environment.

Preferred Qualifications

• Experience working with large national retailers or grocery chains.
• Knowledge of category management frameworks and trade promotion optimization.
• Background in supply chain or logistics, providing a holistic view of the retail ecosystem.
• Experience managing a team or leading cross‑functional projects.
• Fluency in additional languages (e.g., Spanish) is a plus.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate market insights into actionable plans.
• Relationship Building: Skilled at establishing trust and rapport with partners and internal stakeholders.
• Data‑Driven Decision Making: Comfortable turning complex data sets into clear, actionable recommendations.
• Project Management: Proven ability to manage multiple initiatives simultaneously, meeting deadlines and budgets.
• Adaptability: Thrive in a constantly changing environment and pivot quickly when priorities shift.
• Collaboration: Work effectively with diverse teams, fostering a culture of shared success.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our employees. As a Senior Customer Success Manager, you will have access to:

• Structured mentorship programs pairing you with senior leaders across the organization.
• Regular training workshops on advanced trade strategy, data analytics, and leadership skills.
• Opportunities to lead high‑impact projects that influence company‑wide initiatives.
• Clear career pathways into senior account management, category leadership, or global business development roles.
• Support for external certifications and industry conferences.

Work Environment & Culture at brighthush

Our culture is built on three core pillars: Innovation, Integrity, and Impact. We encourage employees to challenge the status quo, collaborate openly, and take ownership of their work. Remote work is supported with flexible hours, but we also offer a vibrant on‑site office in Chicago for those who thrive in a collaborative setting. Our teams celebrate successes together, whether through virtual happy hours, quarterly retreats, or community service initiatives.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: USD 119,040 – 163,680 per year, commensurate with experience.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) and flexible vacation policy.
• Parental leave program supporting new parents.
• Employee wellness initiatives, including gym memberships and mental health resources.
• Employee stock purchase plan and equity options for eligible roles.

How to Apply

If you are passionate about driving customer success, thrive in a collaborative environment, and want to make a tangible impact on a global brand, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Senior Customer Success Manager role at brighthush.

Join brighthush and help shape the future of consumer goods—one partnership at a time.