Senior Customer Success Manager – Automotive AI Solutions & Dealer Partnerships (Florida, Remote with Travel)

About brighthush

brighthush is redefining the automotive retail landscape by embedding cutting‑edge artificial intelligence directly into the day‑to‑day operations of dealerships across the United States. From sales and service to back‑office logistics, our AI agents work seamlessly within the CRM, DMS, and BDC ecosystems that dealerships already trust, turning data into actionable insights and automating repetitive tasks so that human talent can focus on what truly matters: building relationships and closing deals.

Since launching our first AI voice product with a single dealership a year ago, we have grown to serve multi‑store dealer groups, spanning 5 to 25+ locations across multiple markets. Our mission is simple yet ambitious: to make AI the core operating layer for automotive retail, enabling every dealership to capture opportunities that would otherwise slip through the cracks.

As we accelerate our expansion, we’re looking for a dynamic, customer‑centric leader to join brighthush’s Customer Success team. If you thrive on building trust, driving measurable outcomes, and shaping the future of automotive technology, we want to hear from you.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the primary advocate for our dealership partners. You’ll guide them from the moment they sign on through adoption, retention, and expansion, ensuring that our AI solutions deliver tangible business value. Your influence will extend beyond individual accounts to shaping product strategy, refining onboarding processes, and driving the overall success culture at brighthush.

Key Responsibilities

• End‑to‑End Onboarding & Rollout – Lead the full implementation journey for single dealerships and multi‑rooftop groups, coordinating requirements gathering, system integrations, training sessions, and go‑live milestones.
• Adoption & Outcome Optimization – Monitor usage patterns, identify adoption gaps, and collaborate with product and engineering to align AI capabilities with dealership goals, translating usage into measurable revenue and efficiency gains.
• Trusted Relationship Builder – Cultivate deep, strategic relationships with dealership leadership (Dealer Principals, GMs, GSMs, BDC leaders, Service Directors) and operational staff, becoming the go‑to point of contact for all success matters.
• Operating Cadence & Business Reviews – Own the cadence of regular check‑ins, quarterly business reviews, and executive briefings, presenting clear metrics, priorities, and action plans that drive continuous improvement.
• Risk & Escalation Management – Proactively surface potential issues, coordinate cross‑functional resolution with product, engineering, and support, and keep customers informed throughout the process.
• Retention & Expansion Champion – Identify opportunities to deepen engagement, expand AI deployments across additional workflows, departments, and rooftops, and drive renewal and upsell conversations.
• Voice of the Customer – Capture and synthesize customer feedback, surface trends across accounts, and translate insights into product roadmap priorities.
• Process Improvement Lead – Continuously refine onboarding, training, renewal, and expansion processes to scale efficiently as brighthush grows.

Essential Qualifications

• 3+ years of proven experience in Customer Success, Account Management, Implementation, or a similar B2B software role, with demonstrable ownership of customer accounts.
• Track record of driving customer adoption, retention, and expansion, backed by data and case studies.
• Exceptional executive‑level communication skills, capable of building trust with senior stakeholders and translating complex technical concepts into business value.
• Strong business acumen: ability to align customer goals with measurable outcomes and use data to demonstrate ROI.
• Problem‑solving mindset: adept at diagnosing issues, coordinating cross‑functional teams, and driving resolution to the customer’s satisfaction.
• Technical aptitude: quick to grasp software products, integrations, and customer workflows, with a knack for troubleshooting.
• Operational discipline: meticulous account planning, documentation, follow‑up, and commitment to delivering on promises.
• High ownership mentality: self‑motivated, results‑driven, and capable of working independently without constant oversight.
• Curiosity about AI: genuine enthusiasm for how artificial intelligence can transform customer workflows and business operations.

Preferred Qualifications

• Experience working with automotive dealerships or dealership technology ecosystems (CRM, DMS, BDC, service scheduling, communications).
• Background onboarding or managing multi‑rooftop dealer groups.
• Comfort coordinating technical integrations and troubleshooting complex system issues.
• Experience conducting customer reviews tied to measurable business outcomes.
• Familiarity with AI technologies, including large language models, voice AI, or automation platforms.

Skills & Competencies

• Strategic thinking and analytical mindset.
• Strong interpersonal and relationship‑building skills.
• Excellent written and verbal communication.
• Project management and organizational excellence.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Passion for continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, your impact will be visible from day one. As we scale, you’ll have the chance to:

• Lead cross‑functional initiatives that shape product development and go‑to‑market strategies.
• Mentor junior Customer Success team members and help build a high‑performing squad.
• Take on larger, more complex accounts or even regional leadership roles.
• Participate in industry conferences, workshops, and AI research forums to stay at the forefront of automotive technology.
• Benefit from a culture that rewards innovation, autonomy, and ownership.

Work Environment & Company Culture

brighthush is a remote‑first organization based in Florida, but we value face‑to‑face interactions. Expect regular travel to dealerships, dealer groups, and industry events to strengthen relationships and gather real‑world insights. Our culture is built on:

• Collaboration across product, engineering, and support teams.
• Data‑driven decision making and a relentless focus on customer outcomes.
• Continuous learning through internal knowledge bases, external courses, and peer‑to‑peer knowledge sharing.
• Inclusivity, diversity, and a supportive environment where every voice is heard.
• Flexibility that balances professional growth with personal well‑being.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive medical, dental, and vision coverage.
• Flexible paid time off (PTO) and holidays.
• 401(k) plan with company match.
• Professional development stipend and access to industry conferences.
• Employee stock purchase plan (ESPP) to share in our growth.
• Wellness programs, including gym reimbursements and mental health resources.
• Regular team‑building events, both virtual and in‑person.

Why Join brighthush?

When you join brighthush, you’re stepping into a pivotal role at a company on the cusp of industry transformation. Your work will directly influence how dealerships operate, how AI is integrated into their workflows, and how we scale our Customer Success organization. You’ll enjoy:

• High autonomy and the freedom to shape processes and strategies.
• Direct impact on customer success metrics and company growth.
• Opportunities to collaborate with world‑class product, engineering, and data science teams.
• A culture that values curiosity, ownership, and continuous improvement.
• The chance to be part of a mission‑driven team that is redefining automotive retail.

Ready to Make a Difference?

If you’re a proactive, customer‑focused leader with a passion for AI and automotive technology, we invite you to apply. Join brighthush and help us turn the future of automotive retail into a reality—one dealership at a time.